LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,197 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,197 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality, well made clothing. Delivery not too long and you get tracking info.”

Helpful Report

Posted 3 years ago

“I treated myself to a dress from Lightinthe box, it was delivered quickly and safely with a very nice person. The dress is amazing. I love this firm.xx”

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Posted 3 years ago

“Great products from lightinthebox Would definitely recommend and buy again”

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Posted 3 years ago

“Most excellent purchase”

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Posted 3 years ago

“I have been very satisfied with what I have bought from Light in the Box so far. Clothes, a smart watch and earings. I hope to find something else that I like as well .”

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Posted 3 years ago

“Fantastic price, good quality, fits like a glove. Thank you”

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Posted 3 years ago

“Great selection of products with even greater prices”

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Posted 3 years ago

“The plus sizes are a joke. If you are going to sale to American women, do so research on our sizes.”

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Posted 3 years ago

“Absolutely great service and as for my hat most definitely recommend absolutely love it and Excellent Quality”

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Posted 3 years ago

“First time that I used LightinTheBox and found the delivery very fast, the item of high quality and great value for money.. Very good informative on my delivery also. Well done and I will definitely be buying from the app again.”

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Posted 3 years ago

“I BOUGHT AFEW DRESSES FROM LIGHTINABOX AND ALWAYS VERY PLEASED WITH ALL THE FIT IS VERY PERFECT AND I FEEL SO COMFORTABLE WITH THEM THANKS SO VERY MUCH WILL ALWAYS LOOK FOR MORE DRESSES AT LIGHTINTHEBOX”

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Posted 3 years ago

“The quality of the goods and the delivery is excellent”

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Posted 3 years ago

“Very happy with the service, app is very good and easy to use. Delivery was super fast which was surprising. Great communication too, always let you know what is happening with order.”

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Posted 3 years ago

“Great servis great prices”

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Posted 3 years ago

“Amazing prompt delivery, the quality I received was more than I expected. Would recommend”

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Posted 3 years ago

“I was very pleased with my product material beautiful in dress and size good took a long time to come so order in plenty of time for whatever event your buying for happy when my parcel arrived very pleased quality excellent”

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Posted 3 years ago

“Brilliant”

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Posted 3 years ago

“Love everything I've had, a great site, superb clothes and highly recommended”

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Posted 3 years ago

“I’m very glad of the service I’ve experienced from lightinthebox I’m over the moon with all my purchases I’ve had from you and i will keep on shopping with you thank you lightinthebox kind regards yours Roseanna”

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Posted 3 years ago

“Perfect and very good value for money.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,197 reviews