LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,197 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,197 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with the recent purchases.”

Helpful Report

Posted 3 years ago

“After reading so many bad reviews (after already ordering) I was a bit concerned. Tracking provided couldn’t be found which made me worry even more. The dress I ordered arrived today and it is absolutely beautiful, slightly different to the picture of what I bought but it is much nicer. Will use again,Thankyou.”

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Posted 3 years ago

“Great service and quality products. I'm so pleased with them”

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Posted 3 years ago

“Product quality and delivery were both spot on; be sure to read the size guides carefully!”

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Posted 3 years ago

“Great choice and great prices and brilliant for the larger lady”

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Posted 3 years ago

“Excellent choice of all clothing. So modern. Love it all.!!°”

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Posted 3 years ago

“Enjoyed shopping with LightInTheBox. One order arrived and I'm really pleased. Two more orders on the way 😊 Thank you”

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Posted 3 years ago

“My wife and I ordered clothing for the first time and depending on the longevity it won't be the last time My shirts all fit perfectly and seem to be a good quality material as are my wives. Along with the fact they were very well priced and delivered in good time means I am a very satisfied customer”

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Posted 3 years ago

“Excellent service. Goods arrived before expected.”

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Posted 3 years ago

“Well. What can I say. Every order that I have made, I have been satisfied. If my order was boots I have been happy in the colour and the quality of the boots. With every order I have been delighted. Thank you very much.”

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Posted 3 years ago

“I am so happy with everything I have bought, I have sent nothing back, value for money, quality goods, just as advertised, from towels to bath mats,shower curtains, elephant hooks and some lovely silly things, thank you will shop again.”

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Posted 3 years ago

“Excellant thanknyou xc”

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Posted 3 years ago

“Received some of my orders and happy with them fit's great, ordered more items can't wait for them to arrive.”

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Posted 3 years ago

“I got a top from light in the box and it was excatly like on the model. ive now ordered 4 new tops and so looking forward to receiving them”

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Posted 3 years ago

“Excellent product thanks very much I would like to do business with your company again in the future”

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Posted 3 years ago

“Love my purchase, good delivery time. Will order again”

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Posted 3 years ago

“Great service and kept me updated with the shipping all tge way”

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Posted 3 years ago

“Love shopping with light in the box,great value,good service,99% of items are fine,only have a slight problem with delivery times,wish they could standardize sizes.”

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Posted 3 years ago

“The bag I ordered was the most beautiful bag I've ever seen. I have ordered again and look forward to receiving my next item.”

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Posted 3 years ago

“Love shopping here. Good quality goods, and at very good prices. I love everything that I've purchased.. And, I'd recommend anyone yo buy from here.. No regrets whatsoever. Service is great, too. Amy”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,197 reviews