LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So happy with this purchase definitely recommend be buying again from lightinthebox”

Helpful Report

Posted 3 years ago

“Very prompt delivery , and excellent product”

Helpful Report

Posted 3 years ago

“As excellent as always. I’ll be back for more.”

Helpful Report

Posted 3 years ago

“I'm always a bit sceptic about shopping clothes online as I had bad experience with many websites, but LightInTheBox is a 5 star website...clothes looks exactly as shown on pics, material and quality much better than I expected and delivery perfect...I got my order 2 days before expected date. All in all I'm one very satisfied customer who will definitely continue to shop from you 😊👍⭐⭐⭐⭐⭐”

Helpful Report

Posted 3 years ago

“all the goods i received were very good”

Helpful Report

Posted 3 years ago

“First time buying and I am so happy I recommend and will buy again.”

Helpful Report

Posted 3 years ago

“Good quality items fast delivery”

LightInTheBox 5 star review on 10th May 2022

Helpful Report

Posted 3 years ago

“Some lovely items and can be a really good price most of the time. I have spent a lot with light in the box so they must be doing something right. I just wish the good prices you see stay that way and stop changing. Sizing charts can be a little hit and miss of which I wouldn’t mind as I don’t buy expensive . Communication is always very good and I have had some good bargains. Thanks”

Helpful Report

Posted 3 years ago

“The clothes I ordered were really good quality and very soft if you have problems with clothes my husband said the look beautiful on me. I been looking again on the internet and I have quite a few items so me and go throw and choose together.”

Helpful Report

Posted 3 years ago

“Bought 7 dresses for holidays and I went by the size chart which turned out to be correct sizing on all dresses so I'm beyond happy with the sizing the price and quality of the dresses, which I'd found lightin the box sooner just bought another 10 dresses for granddaughter also received items in 10 days chuffed”

Helpful Report

Posted 3 years ago

“Excellent customer service. All problems dealt with quickly.”

Helpful Report

Posted 3 years ago

“Very helpful and professional good customer support”

Helpful Report

Posted 3 years ago

“Delivered On time and products were of good quality”

Helpful Report

Posted 3 years ago

“Quick service delivery, very helpful trying to resolve my complaint. I provided photos of my order to help our dialogue and this helped tremendously to come to a refund agreement.”

Helpful Report

Posted 3 years ago

“I'm very happy with the service in general. The product are good, worth the money. Delivery is good as well, doesn't take too long even when the items comes from the other side of the world. The tracking works fine, you always know when to expect your parcel. ANd the customer service is good as well, you always get an answer to your questions. All in all, I like LightInTheBox a lot :)”

Helpful Report

Posted 3 years ago

“Wonderful, I can find clothes that I don't always find”

Helpful Report

Posted 3 years ago

“LITB products are excellent quality at amazing prices. Delivery is reliable and not too long in the circumstances.”

Helpful Report

Posted 3 years ago

“I recommend the two dresses I bought to other customers - they fit well and material on both dresses is good quality. Delivery was right on time and very efficient. I am a satisfied customer. The images or photos of the dresses are exactly the same as shown online.”

Helpful Report

Posted 3 years ago

“Happy with the product i ordered good quality good fit recieved order week before due date 👍”

Helpful Report

Posted 3 years ago

“Arrived in a timely manner good value for the money”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews