LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,197 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,197 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a super hooded cardigan .excellent quality and fits as advertised.”

Helpful Report

Posted 3 years ago

“I have used LightInTheBox a couple of times now and have to say they've been great. The tracking system appears to be a bit all over the place but no worries, from China the products arrived in just over a week to the UK. A cycling jersey was exact to size and excellent condition, and a bike phone holder was light and sturdy. Both items were quality and incredibly cheap even with postage. I will no doubt be doing a lot more shopping with them.”

Helpful Report

Posted 3 years ago

“I recently purchased a powder blue delicately decorative shift dress and sheer chiffon long jacket, to wear to my sons forthcoming wedding. It was absolutely beautiful ! Using the measurements on their Size Guide, l didn’t quite match up to their sizes, so l gingerly opted for the next size up. (Eg lm a busty UK 18-20, but their size 20-22 fitted me fine, as their 16-18 would have been overall too small) It fits wonderfully! The green summer dress, l purchased for my friend, has yet to be given as a gift. The shipping took a little while and did arrive quite creased as no tissue paper in-between the folds. Being so delicate, l had to cautiously use a very luke warm iron- on an initial less noticeable area of both dress and jacket. Jacket is slightly a different colour than dress but still matches. Probably could do with maybe a discrete popper stud, to keep fronts together neatly - as they tend to float and fall open a tad too much whilst walking. Other than that a glowing 19 out of 20 given 👍🏻”

LightInTheBox 5 star review on 7th April 2022

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Posted 3 years ago

“I bought 3 pairs of waffle leggings. Very warm and comfy and arrived really quickly too!”

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Posted 3 years ago

“Great service. Like my items. However if you are tall, be mindful, in buying trousers.”

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Posted 3 years ago

“Excellent quality and value, would definitely recommend to friends”

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Posted 3 years ago

“All I can say is thank you for the this app.”

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Posted 3 years ago

“I have ordered and recived 5 items from light in box, I am very happy with all the items and will not be returning any of them. Will buy again,”

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Posted 3 years ago

“Love the products from LITB. Delivered within specified delivery times and at a cost that is good for me”

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Posted 3 years ago

“Lovely blouse. Good fit. Pretty pattern and striking colours”

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Posted 3 years ago

“I love the dress I purchased. Delivery took awhile but worth the wait !”

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Posted 3 years ago

“Great Site And Very happy with the product”

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Posted 3 years ago

“I’m very happy with The dresses I ordered, one of them is for a wedding later on this year.”

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Posted 3 years ago

“The hoodie I ordered is superb, the quality is first class and at a very competitive price. Be prepared to wait for your delivery, especially in these troubled times.”

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Posted 3 years ago

“This company is a rip off get charge to buy 5 pounds and charge 17 pounds to return rubbish do not buy you be sorry”

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Posted 3 years ago

“Great company with fabulous clothes at reasonable prices.”

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Posted 3 years ago

“quality order”

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Posted 3 years ago

“An extensive range of up to date products for buyers of all types and ages, unbeatable value, great quality and delivered directly to you”

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Posted 3 years ago

“First time customer i was very happy with the experience & my lovely new top”

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Posted 3 years ago

“All the dealings I have had with LightInTheBox have been very good. I find the items I have ordered have been good value for the money. I would recommend LightInTheBox.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,197 reviews