LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,197 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,197 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products received promptly, high quality and reasonably priced. Good value for money.”

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Posted 3 years ago

“great range of quality products to choose from. fast and efficient service. excellent value for money.”

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Posted 3 years ago

“My delivery was quicker than I thought it would be. I bought a top then bought 2 more, the quality of the tops i bought was really good. I shall be ordering again from them.”

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Posted 3 years ago

“Well worth the money”

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Posted 3 years ago

“Decent quality clothing! 100% Will buy again!”

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Posted 3 years ago

“Good value. The sizes are true and the delivery is quick.”

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Posted 3 years ago

“I ordered a sun dress for being out in the garden and it was so light and comfortable, arrived quickly too 😊”

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Posted 3 years ago

“Always prompt and delivery on time……great shorts received as ordered.”

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Posted 3 years ago

“I recently brought 3 A line dresses in pink and red. These dresses are simple yet elegant. Material is good quality and the colors are lovely. Excellent buy.”

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Posted 3 years ago

“LightInTheBox has wide spectrum of products for reasonable price. Delivery is in good time considering it comes from abroad. Customer service is great, always responds within 24 hours. They have special offers and rewards for shopping to attract customers. Well done”

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Posted 3 years ago

“loads of items to choose from, easy place to shop,got exactly what I wanted, happy with my product”

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Posted 3 years ago

“Have received all packages well wrapped, and safely. I understand that sometimes, due to where things are sent from, may take longer to deliver than some others.”

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Posted 3 years ago

“Great products even though I'm in the UK they arrive on time as promised.”

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Posted 3 years ago

“Fantastic company . I was a little dubious when I placed my very first order and it came earlier than expected and the quality was really really top notch . Will be ordering more soon . Thank you slight In The Box”

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Posted 3 years ago

“As described and good fit”

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Posted 3 years ago

“The long sleeve top and t-shirts I got are all good value for the money I spent on them”

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Posted 3 years ago

“Thanks for my order,very pleased”

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Posted 3 years ago

“I am so impressed with Light In The Box. I of course was wary of ordering something coming from China because I wasn't sure I would receive it. My fears however were unfounded when my order arrived around 8 to 9 days later. I have since ordered a few items, and the same has happened with a fantastic delivery. Also, the goods have been of great quality and superb value with fashions I haven't seen before. This company is highly recommended and I will not hesitate to order from them again.”

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Posted 3 years ago

“I am Very Happy Thanks”

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Posted 3 years ago

“great service ,arrived early ,got lots of progress reports ,very happy customer”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,197 reviews