LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,195 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,195 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every thing I have ordered has been good quality and a good size”

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Posted 2 years ago

“Fast delivery and really good quality suit. Fits perfectly.”

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Posted 2 years ago

“good products, fast delivery and low prices. it is incredible what one can find at LightinTheBox.”

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Posted 2 years ago

“caught fault the service ... great fit on sizes ,,, delivery been early every time too”

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Posted 2 years ago

“Prompt delivery. Good product. It was better than the original one”

LightInTheBox 5 star review on 1st November 2022

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Posted 2 years ago

“Very happy with the product thanks”

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Posted 2 years ago

“I ordered a hoodie but in wrong size, they quickly changed it for me after I emailed them. Full tracking on item which arrived exactly as described would recommend and use again.”

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Posted 2 years ago

“My blouse arrived in good order and a lot quicker than my previous order, very pleased with my blouse, loved the material and a really good fit. overall a real good experience.”

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Posted 2 years ago

“Purchased and received first order. Ordered two others and waiting delivery and have 4 other items waiting in my basket to purchase. Great products and brilliant prices and very good communication re orders, shipping etc. Have passed the company name onto family and friends to try. Very pleased so far”

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Posted 2 years ago

“On the whole great service and quality items. However, the sizing of women's wear could be improved as a couple of items published as medium in the UK were a smaller size.”

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Posted 2 years ago

“I ordered the burgundy flow dress with a flower panel it’s for my daughter wedding it’s my fourth dress I have tried this dress is absolutely gorgeous I feel amazing in it it’s hides all the lumps and bumps and I look good in it thank you light box”

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Posted 2 years ago

“Very pleased with my top and i have ordered another one in a different colour”

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Posted 2 years ago

“Impressed with item, exactly as advertised, generous size also, shall look forward to wearing it in warmer weather!”

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Posted 2 years ago

“Excellent customer service, very fast delivery excellent quality purchase”

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Posted 2 years ago

“I rate lightinThebox 5 out of 5. I have purchased from them many times now and will continue to do so. The products are fantastic and the company are very reliable. Keep doing what you are doing. 10 out of 10.”

LightInTheBox 5 star review on 25th October 2022

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Posted 2 years ago

“Goods arrived promptly and meet the advertised specificstion”

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Posted 2 years ago

“Absolutely brilliant service and as for the items excellent a definite ⭐⭐⭐⭐⭐”

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Posted 2 years ago

“I received the proper products very quickly. I'm really satisfied”

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Posted 2 years ago

“Good product and a good customer service”

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Posted 2 years ago

“Fabulous shoes bought for a special occasion. Lovely quality and good fit.”

LightInTheBox 5 star review on 18th October 2022

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,195 reviews