LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,206 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,206 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best website 👏👏👏 ,I personally like the shopping site and readily recommend it. The service is very swift and efficient and the quality of the products is dope. The products are also quite affordable. They are so good at packaging their product to make it look attractive and that's something to count for.”

Helpful Report

Posted 4 years ago

“It is very very good company.. I really like this company..it helps me and my friends so much...it’s customers services is really awesome... Thanks a lot for this”

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Posted 4 years ago

“Whoa, what a great and wonderful company. They have a very good customer service skills and their products are of good quality with reasonable quantity. Thanks for this wonderful products”

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Posted 4 years ago

“Hello I came to this websites and this is super useful and this is a very interesting site.This is a very good site. I highly recommend you this website”

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Posted 4 years ago

“One of the best service I ever seen and also one of the best shopping experience,go and do the shopping”

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Posted 4 years ago

“I really appreciate the quality service provided by them. I was so unsure about the onlime shopping but light in the box totally changed my thought.. Totally satisfied.. Thank you light in the box”

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Posted 4 years ago

“I could really say that light in the box is definitely one of the best websites that has a satisfactory customer service! Browsing on their website is definitely worth your time you can have promising deals that you wouldn't find on other store. Since they have a nice customer service return and refunds is really fast so I'm recommending it to you guys!!! You can easily search what you want to buy with the best price!”

Helpful Report

Posted 4 years ago

“This is the best shopping page I've ever visited. When you first arrive, immediately go do your shopping, because the biggest crowds gather here, and for very little money you can buy anything and everything (hence the crowd). From household items to fashion accessories, clothes, footwear, etc. You can buy something to eat, food shops and to accumulate energy for further shopping experience.”

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Posted 4 years ago

“This company offers quality services in offering articles of clothing, footwear among others, advice to make the purchase more reliable and safe and links for national and international shipments, buy a product with them and come to me house in excellent condition, I recommend it.”

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Posted 4 years ago

“https://www.hellopeter.com/online-goods/reviews/lightlnthebox-clothing-shop-online-is-the-absolute-best-3296668”

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Posted 4 years ago

“I really like shopping here because of their good quality products, quick delivery and good customer policies. I have gained a very good experience with this online shopping platform. Hoping to see this site in a good position in future.”

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Posted 4 years ago

“I good experience in this product very excellent experience in this product best service best customer support beat price good quality product thnka”

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Posted 4 years ago

“I've had a very good genuine experience with LightInTheBox. Customer support is very well responsive. Value offers also adds up to the shopping experience. Timely delivery and assured quality are helpful with so many companies lacking in that department. Would love to see more and more varieties and discount offers. thanks”

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Posted 4 years ago

“LightInTheBox is a best service provider and I wants to thank them.Also it's easy to use and I really loved it .Price is also best and delivery at promised time return and refund also very good and lastly I wants to recommend it thanks.”

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Posted 4 years ago

“I'm buying Lenovo live pods LP1 yesterday but unfortunately they cancelled my order. Even they are didn’t Refunds my money. I Don't know what's the cancellation reason. Its really disappointing me.”

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Posted 4 years ago

“Very satisfied with this company great service with query now just waiting on my delivery thanks””

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Posted 4 years ago

“this is one of the good websites for shopping. product quality is very satisfactory and management is quite good”

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Posted 4 years ago

“I ordered to many items and when I found out my mistake I contacted lightinthebox and they altered my order for me. That was very good of them and I will definitely deal with them again (great company) Thanks”

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Posted 4 years ago

“Very satisfied with this company great service with query now just waiting on my delivery thanks”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I've checked and find your order #40938908. It is still under your account "an*****ly@gmail.com". Once the payment was confirmed, a confirmation notification letter was sent to the above email address. But sometimes the email might go to the spam email folder. Could you please check it again in your email box? You can also use this account to log into our website to find your order. Your order is currently in the processing phase and will be shipped out from our warehouse no later than 2020-11-29. The package will take another 7-13 business days to arrive. Please be kindly waiting for the shipment notification letter. To reduce your concern, I also had conducted new Ticket ID =21978664 in our ticket center for your case. If you have any further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us again via this ticket. Thank you for your cooperation.

Posted 4 years ago

“LightInTheBox is a good site for online shopping. There are many new designs with reasonable price and many selections in women’s clothing and jewelries. I had ordered some items and placed orders and delivered them quickly. I heard about this site from friend and she recommended me this as a good place for online shopping.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,206 reviews