LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Men's Polo Shirt Golf Shirt Graphic Notes Turndown Black / White Pleased with this polo shirt. It looks and feels great, and washes well. This is my first purchase with Light in the Box, I am sure it won't be the last! https://www.lightinthebox.com/en/p/men-s-golf-shirt-graphic-notes-turndown-black-white-long-sleeve-3d-print-outdoor-street-zipper-print-tops-fashion-casual-breathable_p9310071.html?category_id=35212&prm=1.2.1.9”

Helpful Report

Posted 2 years ago

“I WAS GRATEFUL FOR THE OPPORTUNITY TO BE ABLE TO TRACE AND FOLLOW MY ORDER EN ROUTE. THE FACT THAT YOU USE ROYAL MAIL FOR POSTAGE IS A BIG PLUS, AS THEY ARE THE MOST RELIABLE PEOPLE TO DELIVER TO THE DOOR. MANY PACKAGES GET STOLEN FROM OUR 41 FLAT BLOCK WHICH IS ALWAYS A WORRY. YOU ARE GOOD WITH APPROXIMATE DATE ARRIVAL OF GOODS, AND OBVIOUSLY HAVE A GOOD RAPOUR WITH ROYAL MAIL. THANK YOU. PS. GOODS MOSTLY OF TOP QUALITY, ALTHOUGH MORE COTTON MATERIALS WOULD BE NICE, EVEN IF A LITTLE MORE EXPENSIVE AS STILL COMPETITIVE, E.G. COTTON TRADERS, M & S.”

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Posted 2 years ago

“Very satisfied with the quality and fit of the dress I ordered. I have already ordered a couple more dresses from yourselves.”

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Posted 2 years ago

“Very good Service, Goods are as promised. Speedy delivery.”

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Posted 2 years ago

“Delighted with my purchases. Very good quality and very good price’s. delivered exactly on time. Very impressed and definitely will be shopping with you again. Thank you.”

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Posted 2 years ago

“I had my first ever oreder from LighInTheBox, and it was fairly easy to navigate their app and the whole purchase experience was easy. The package arrived before the deadline, and I was able to trace it via their app. Everything came nicely wrapped. I am very happy with this purchase amd looking forward to many more.”

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Posted 2 years ago

“My dress arrived on time. Material lovely and soft.”

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Posted 2 years ago

“Excellent service!”

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Posted 2 years ago

“Have already made comments !....The SHIRT IS NOT PINK !,,,,,Repeat; NOT PINK. It is more of a Orangey Brown!!.' The Blouse is acceptable.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28701617 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Very disappointed.. materials very different to what they appeared on website, & too difficult to return. Will take the hit but wint be purchasing again . If you'd stop emailing me .thank you”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28701580 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Very please with purchases”

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Posted 2 years ago

“Terrific choice available. Easy to use site. I can't get over how quickly goods arrive especially as at times I wait longer for things bought near to home. Well done LightInTheBox. Have recommended you to family and friends.”

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Posted 2 years ago

“Very happy with my purchases, good fit and very reasonable pricing.”

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Posted 2 years ago

“Shipping too expensive”

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Posted 2 years ago

“Easy to order and very good value for money. We would recommend them to anyone”

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Posted 2 years ago

“Just received 2 pairs of beach pants. Beautiful designs and fantastic colours. The fabric is very soft and they are very comfortable to wear. Good value and I'm very happy with them.”

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Posted 2 years ago

“Nice selection of goods especially t shirts, unusual things you dont normally see in the shops”

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Posted 2 years ago

“Bouhht the sliding shelf for my bathroom cupboard, so handy for hanging underwear to dry out. 👍”

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Posted 2 years ago

“Everything I bought was great. Great material. I was very happy. My only problem was I ordered a man's t-shirt. What arrived was not what I ordered. It was a plain ugly version of the shirt. That was disappointing. Apart from that i loved everything else. I would recommend this site. I will use it again”

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Posted 2 years ago

“Great service and excellent quality, and very bright items to brighten the day.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews