LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I don' t wear many dresses but I bought a dress form LightInTheBox. A white background with floral design. It is really pretty.”

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Posted 2 years ago

“Delighted that I've managed (at last) to buy a dress online that I'm happy with. Quick delivery, material as expected, but a little wider than I thought it would be. Looks great with a wide belt. Thank you”

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Posted 2 years ago

“Fantastic experience, very quick handling and shipping process, customer service aldo great, highly recommend”

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Posted 2 years ago

“Placed orders and the items were delivered well packaged and the website gave regular updates on delivery.will purchase from them again”

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Posted 2 years ago

“Products were excellent, fantastic price and quick delivery, many thanks.”

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Posted 2 years ago

“I ordered a size 16 dress...I am 14/16 and iit was too tight across my chest. More like 12/14. Gave it away. Other than that it would have been perfect. Very well made!”

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Posted 2 years ago

“So far I have only received good products with great delivery time and updates.”

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Posted 2 years ago

“Delivered in the time specified, arrived well packaged,both shirt's are excellent quality, sizes are spot on ,l would recommend LightinTheBox to anyone.”

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Posted 2 years ago

“Will never order from you again. The dress I ordered was very poor quality and fit and on looking to return it found that I would have to return it an Asian warehouse at a cost far in excess of the value of the dress.”

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Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28763452 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“I purchased 2 dining chair covers. They arrived promptly, were easy to fit and looked brilliant. I am very pleased with them and the service from LightInTheBox”

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Posted 2 years ago

“I was pleased with the items I have received so far. The timeline of the delivery was longer than I would have anticipated.”

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Posted 2 years ago

“3 as one item I ordered months ago has not arrived ! T,shirts are good for what they cost in sale , as synthetic ! Would prefer to pay more for cotton , as more comfortable ! Certainly interesting ! But I live in England , UK ! Service is far better than stuff from China ! As I never receive items ordered !”

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Posted 2 years ago

“First class service from a first class company. My items have always been super.”

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Posted 2 years ago

“Bought a lovely dress perfect fit so I have just bought two more dresses.think the hats are lovely have go three of them for the weddings I am going to thank you .”

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Posted 2 years ago

“order arrived in in record time”

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Posted 2 years ago

“I am very happy with my first ordering experience with LighinTheBox. The tracking for my order was updated regularly and my order arrived quite quickly. Thank you.”

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Posted 2 years ago

“I got 2 lovely tops as very pleased with it, as something have great value,”

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Posted 2 years ago

“Everything I've ordered fits really well and looks good”

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Posted 2 years ago

“I really like the designs of the clothes but in some instances, I think the quality of the material doesn't match the prices being charged.”

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Posted 2 years ago

“Huge range of beautifully designed inexpensive quality choices reliably delivered. Impressive.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews