LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“I'm glad to shopping with you. Every thing what I buy from you is excellent. Thank you”

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Posted 3 years ago

“Lovely clothes, and great sizes too. I am a large lady but your XXL4 fits perfectly. Reliable service as well.”

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Posted 3 years ago

“Very pleased with this company so far orders have been just over a week to deliver & prices are great”

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Posted 3 years ago

“Very good product, look and feel very nice and was a good service”

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Posted 3 years ago

“Light in the box, shines light on things you may never see or have always wanted.”

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Posted 3 years ago

“Clothes from here are good and true to size”

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Posted 3 years ago

“Nice shirt. Lovely materials and great slogan”

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Posted 3 years ago

“Affordable and comfortable. Just check the sizes of each item before you click that final button.”

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Posted 3 years ago

“Hi I was very happy with the tee shirt my friend loved it and it soon arrived thankyou so much”

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Posted 3 years ago

“The Item I ordered doesn’t work and I am having lots of hassle trying to return it and obtain a refund. I would be very reluctant to order from here again.”

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Posted 3 years ago

“Very efficient service with regular delivery communication. There are alot of choices to pick from the site and there is something for everyone.”

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Posted 3 years ago

“I’m very pleased with my skirt it’s very lovely an I love the colour”

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Posted 3 years ago

“Very good customer service. The dress I ordered came quickly and was just as pictured. Absolutely gorgeous”

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Posted 3 years ago

“Great shop!!!!”

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Posted 3 years ago

“I ordered this dress for my sons wedding.It didn’t take long at all about 2wks When it arrived I was so excited to try it on it fitted perfectly.I can honestly say that I am really thrilled with the dress.”

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Posted 3 years ago

“Good service and always prompt also everything I have had as been perfect thanks”

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Posted 3 years ago

“Not as shown in catalogue. Difficult process description if you choose to return item. Very short period given for return of goods.”

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Posted 3 years ago

“Great place to shop for all the family. Very satisfied with all purchases”

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Posted 3 years ago

“Very pleased with gloves”

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Posted 3 years ago

“I ordered 3 dresses recently. Only one was any good. One was far too small even though I followed the size guide. The other was a horrible slippery nylon even though the label said 100% cotton! Clearly false labelling. They make it impossible to return items as postage to China would be too costly and I would not trust the company to refund my money. So I had to take 2 dresses straight to the charity shop. I will never shop here again and do not recommend anyone to shop there either.”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28909297 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews