LightInTheBox Reviews

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“good fit trousers very comfortable”

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Posted 2 years ago

“Products are good quality delivery time could be improved”

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Posted 2 years ago

“Perfect price and quality with good delivery. Ideal gifts for the unusual person”

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Posted 2 years ago

“Bought a great watch - Brilliant Value and looks fantastic”

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Posted 2 years ago

“Much higher quality clothing than I expected.”

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Posted 2 years ago

“This shop is really fast. And I like their customer service. That is why I like to make reviews of my purchases. It really helps me to make choices.”

LightInTheBox 5 star review on 9th May 2023

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Posted 2 years ago

“Beautiful clothing at fantastic prices, love this website”

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Posted 2 years ago

“Excellent product, just as described in the advert but perhaps even better quality than expected. Worth it especially for the very reasonable price.”

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Posted 2 years ago

“Very good company item sent when they said I was informed of all movement of my goods will use this company again without fear many thanks.”

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Posted 2 years ago

“A little doubtful initially as had not used this company before but need not have worried. Everything went perfectly and when the goods arrived they were even better than the pictures and the sizing was perfect. Will certainly use this company again.”

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Posted 2 years ago

“Dress arrived quickly, fits well, great value!”

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Posted 2 years ago

“You will see from my history that I have made a number of purchases. Most have been as advertised - and satisfactory. But I have had no responses to the several reviews/comments I have made re the 3 'disasters'. I ordered a top in light blue - arrived in green. I decided to keep it. So ordered for a 2nd time the same top in light blue. \I now have 2 bright green tops. A pink evening trouser suit was substandard material, colour awful and the whole thing nothing like the outfit advertised. My number is 07709654291 (Oxfordshire.)”

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Posted 2 years ago

“Affordable clothes for each season.”

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Posted 2 years ago

“Very helpful when having to return/exchange items”

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Posted 2 years ago

“Great customer service. Delivery a bit long but understandable. Recommended”

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Posted 2 years ago

“Clear and elegant! Purchased a bedroom clock with dimmable large illuminated numbers. Stylish, excellent value for money and dimmable for nighttime use. Only slight criticism is the power cable only just reached a power point on the nearby wall..”

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Posted 2 years ago

“After receiving my order, within the specified time, I found the the garments were too small. After contacting the customer services team we resolved the problem through polite emails and suggestions within a few weeks. There is definitely an issue with differing sizes from the UK, EU and US, but it got resolved to everyone's satisfaction. Well done!”

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Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28896428 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Amazing quality absolutely delighted with my products and very good prices”

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Posted 2 years ago

“Good quality”

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Posted 2 years ago

“So far so good all products are good and fit great”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews