LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Nice shirt. Lovely materials and great slogan”

Helpful Report

Posted 2 years ago

“Affordable and comfortable. Just check the sizes of each item before you click that final button.”

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Posted 2 years ago

“Hi I was very happy with the tee shirt my friend loved it and it soon arrived thankyou so much”

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Posted 2 years ago

“The Item I ordered doesn’t work and I am having lots of hassle trying to return it and obtain a refund. I would be very reluctant to order from here again.”

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Posted 2 years ago

“Very efficient service with regular delivery communication. There are alot of choices to pick from the site and there is something for everyone.”

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Posted 2 years ago

“I’m very pleased with my skirt it’s very lovely an I love the colour”

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Posted 2 years ago

“Very good customer service. The dress I ordered came quickly and was just as pictured. Absolutely gorgeous”

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Posted 2 years ago

“Great shop!!!!”

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Posted 2 years ago

“I ordered this dress for my sons wedding.It didn’t take long at all about 2wks When it arrived I was so excited to try it on it fitted perfectly.I can honestly say that I am really thrilled with the dress.”

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Posted 2 years ago

“Good service and always prompt also everything I have had as been perfect thanks”

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Posted 2 years ago

“Not as shown in catalogue. Difficult process description if you choose to return item. Very short period given for return of goods.”

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Posted 2 years ago

“Great place to shop for all the family. Very satisfied with all purchases”

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Posted 2 years ago

“Very pleased with gloves”

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Posted 2 years ago

“I ordered 3 dresses recently. Only one was any good. One was far too small even though I followed the size guide. The other was a horrible slippery nylon even though the label said 100% cotton! Clearly false labelling. They make it impossible to return items as postage to China would be too costly and I would not trust the company to refund my money. So I had to take 2 dresses straight to the charity shop. I will never shop here again and do not recommend anyone to shop there either.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28909297 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“The dresses I received were both of good quality and fitted well.”

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Posted 2 years ago

“My dress was good fit and very nice little longer than expected but lovely”

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Posted 2 years ago

“Ordered 3 dresses, which arrived 8 days after ordering. All were beautiful, good quality, and I am so happy I found this shop! Thanks so much! Highly recommend the shop and products !!! Have already placed more orders !!!”

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Posted 2 years ago

“This is one of the best bathmats I have ever seen! The panda design is absolutely adorable and I intend to buy the matching brown bear as soon as I can :)”

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Posted 2 years ago

“Great quality and fit they look good”

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Posted 2 years ago

“Good prices shirts and top reasonable quality in view of the prices”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews