LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent choices. Great value for money. Very good quality products. You will not be disapointed.”

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Posted 2 years ago

“Happy with all purchases we have received.”

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Posted 2 years ago

“Order not received !”

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Posted 2 years ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29105476 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 2 years ago

“I have used light in the box previously and never had a problem. Clothes were good size and colour matched with the picture on the site. Good delivery and customer service was excellent if I had a problem. I will be using them again in the future. I am very satisfied with my dealings with this app/website.”

LightInTheBox 5 star review on 23rd May 2023

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Posted 2 years ago

“LightInTheBox To be honest I love it , just to shop get what I want , the lovely thing is to get flash sales , that’s what I like about it , it’s not over priced to shop at LightInTheBox , good service good products , shop for anything without moving , I have never treat myself as much too many nice things , I can honestly say I love it , Thankyou”

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Posted 2 years ago

“I would give LightinBox for every product I have bought from them. The item has always come in time and has always been exactly as described. I have saved so much money buying through LiightinBox. Fantastic company.”

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Posted 2 years ago

“Over the pass four months I have brought a number of polo shirts and they a great good design and great value they are also a true fit would recommend to anyone .”

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Posted 2 years ago

“I LOVE LightInTheBox. There is simply nowhere else that stocks the amazing variety of clothes in such a beautiful array of designs. 10/10 would recommend to anyone.”

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Posted 2 years ago

“A good service,nice quality”

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Posted 2 years ago

“Quality is good .range great. Customer service excellent.”

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Posted 2 years ago

“Great buy I will buy again 😃👍😁 great 👍 app and friendly staff”

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Posted 2 years ago

“I always have had a good experience with Light in the Box, their delivery times are getting faster, and their service has always been good.”

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Posted 2 years ago

“Great firm to do business with. Fast despatch times,quality goods,great customer service, 5 star all round service, will always use them.”

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Posted 2 years ago

“A great site lovely colours and style of clothes. Very good at keeping you informed of when order will arrive. Fit of clothes seem great will defintely continue to use. Seems a good reasonable price on most things and great I can use Pay Pal”

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Posted 2 years ago

“I’m very pleased with the service that you offer. I wish that delivery could be quicker although items are very quickly dispatched. I’m not a lover of so many emails and messages, I don’t shop every day! On the whole I like the site and will continue to order occasionally.”

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Posted 2 years ago

“Quality item inovating design”

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Posted 2 years ago

“Great Stuff”

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Posted 2 years ago

“Happy with my purchase arrived punctually and safely no problem at all”

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Posted 2 years ago

“Excellent service and products at an amazing price”

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Posted 2 years ago

“Not happy with the service. Have been trying for a week to get a. Address to return items not suitable and not what I ordered. Maybe your section of the business might get this sorted”

Helpful Report

Posted 2 years ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29105448 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews