LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,291 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,291 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 2 items. Dress is very nice as on the photo but jumpsuit is disaster! Look like is missing one the part on the back. Your company says: everything is correct, shame of you!”

Helpful Report

Posted 3 years ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29249052 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 3 years ago

“No variable returns system, as it's at your expense to return the product to Asia /China Their sizing isn't great, so if you order by their sizing it comes up small & will cost more to return than you originally paid for the item”

Helpful Report

Posted 3 years ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29248993 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 3 years ago

“Ordering was very easy. Had to wait longer than maybe other companies but arrived in good condition and products are good.”

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Posted 3 years ago

“Bardzo fajne etui praktyczne,pasuje w 100%,polecam”

LightInTheBox 5 star review on 6th June 2023

Helpful Report

Posted 3 years ago

“Very happy with orders and delivery tracking available with this company”

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Posted 3 years ago

“I am delighted with my new IPad cover”

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Posted 3 years ago

“Brilliant. Glad I found this site. Easy to use and easy to order. Will use again.”

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Posted 3 years ago

“I am very happy with the products I ordered from this site Excellent service”

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Posted 3 years ago

“I must admit, I was unsure about ordering, as the item was being shipped from abroad, but the process was seamless, the order was quickly fulfilled, communication throughout was excellent, and the item was just what I needed (and cheaper than on other websites) A well-deserved 5 stars.”

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Posted 3 years ago

“Very very pleased with this Tankini set, good quality very flattering and true to size”

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Posted 3 years ago

“Excellent service and product well impressed. Will definitely use again”

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Posted 3 years ago

“Happy to order again.”

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Posted 3 years ago

“The clothing I order from LightinTheBox is great and i very happy with it and the service provided Thank you”

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Posted 3 years ago

“5 stars from me. A quality product at a good price and came with a simple additional belt. Strong stitching and strong fabric. Easy to care for. A good length for a 6ft 2 person - bottom hem comes to top of mid calf. A good range of different size pockets with velcro and zip fastenings. Would like to see in a range of brighter colours reds, greens rather than safe British colours.”

Helpful Report

Posted 3 years ago

“I have ordered 5 items so far and I'm very satisfied of the quality and the prices. Also I have to mention tha the delivery was fast, concerning the distans (I'm in UK), it took two weeks from the order day. I'm very pleased, thank you”

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Posted 3 years ago

“Absolutely happy with my purchase & well worth the money.”

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Posted 3 years ago

“actually the name you have for rewards was who it was sent to not the one ordering it .but my sister thought it the loveliest dress she'd ever owned for style as well as fabric quality”

Helpful Report

Posted 3 years ago

“Very happy with the majority of the items I ordered. I have left individual reviews for each item purchased. There were minor issues which I think were more down to mislabelling than a quality issue. I still have to report to customer services so can't comment on that just yet. Very happy with the packaging and shipping times, earlier than the projected delivery times. Items arrived in one parcel and intact.”

Helpful Report

Posted 3 years ago

“As yet, I've only had good experiences with my purchases. Deliveries are swift, and well packaged. I'd recommend LightInTheBox for a good and honest shopping experience.”

LightInTheBox 5 star review on 31st May 2023

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Posted 3 years ago

“my order was as described online”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,291 reviews