LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really enjoy this site and have ordered from it in several occasions. The clothes are excellent quality and whilst the sizing is hit or Miss I use everything I buy. The foot wear is excellent, good quality occasional wear and each outfit can be matched.”

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Posted 2 years ago

“Good. Value for money. Very pleased”

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Posted 2 years ago

“I ordered two summer shirts for my holiday abroad in June. Both were in size 'L' (Large) Both arrived in the same package. The first was perfect. The second was more like a child's size. I tried to complain but every time I attempted to upload a photograph, the upload failed......conveniently. I have placed the smaller shirt on top of the large shirt so the size difference can be seen.”

Helpful Report

Posted 2 years ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29195308 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 2 years ago

“Purchased a pair of mens sandals, they look great, true to size, will order again”

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Posted 2 years ago

“Items delivered promptly and as expected. having been scammed by similar stores this was a nice surprise.”

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Posted 2 years ago

“I choose LightinTheBox for gifts when they are for younger people as the range is extensive and excellent value. The items regularly arrive on time if not earlier than the delivery date.”

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Posted 2 years ago

“Have recently purchased three items from this company. Nice items but two of them did not fit, all size 14 but one too small and one too large. When trying to return for a refund i found that it is expensive to return items but there is an option to keep them and receive a very small amount of money back. Not ideal so I opted to return the items. Supposed to hear back from the company with further instructions but almost two weeks later I have heard nothing from them.”

Helpful Report

Posted 2 years ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29195220 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 2 years ago

“I started with about 4 3D shirts I now have about 20 all true to size nice and cool for summer wear they are just out of this world and I just keep adding the designs are brilliant”

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Posted 2 years ago

“Fantastic offers and well priced flask sales are my favourite 😃”

LightInTheBox 5 star review on 28th May 2023

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Posted 2 years ago

“items took forever to come and when they did only two resembled anything like what the clothes that were pictured online. the returns policy is a deliberate trap engineered to discourage from sending the substandard stuff back”

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Posted 2 years ago

Dear Customer, This is Slava, supervisor of customer service, Lightinthebox. So sorry to know this. Now you are in a higher department and my main duty is to help you. Please provide us with the following information: First and last name, your customer number, telephone number and the e-mail address linked to your LITB Account As soon as we have received your information, we'd like to assist you to resolve the problem. Best Regards, Slava, Customer Service Lightinthebox

Posted 2 years ago

“Not happy that I’ve had to send my goods bag with the cost of £65.00”

Helpful Report

Posted 2 years ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29105510 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 2 years ago

“I absolutely love this site and would recommend it to anyone have told all my family and friends about it and hope they order soon”

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Posted 2 years ago

“I do Love Lightinthebox App, there is so much choice and everything I have purchased has been very Good Quality, really all Affordable.”

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Posted 2 years ago

“I recommend LightInTheBox for everyone honesty people because LightInTheBox are honest. They sent to me very fast and perfect quality items. LighInTheBox I'm wishing YOU more costumers,GOOD LUCK 👍😀. Kind regards Robert”

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Posted 2 years ago

“Whilst planning my holiday this year, I decided that I required new knee length shorts for city walking. I viewed several web sites to find something a little different. Light In The Box certainly catered for my requirements. I was spoilt for choice with the various designs and colours that gave me what I was looking for. After considerable searching online, I settled for a pair of knee length shorts from Light In The Box. When they arrived I was not disappointed. They were the right colour, style and fit. I was so impressed by my choice, that I ordered a second pair in a different colour, which are on their way as I write. I have looked at various clothing items with Light In The Box, and I am delighted with the choice, style and colours available. I am now considering a pair of shoes also. I will use Light In the Box as my first choice in the future. ++++++”

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Posted 2 years ago

“The materials in the articals i have bought is excatly what was stated on the app the sizes were a perfect fit i would recommed this app if you looking for something unique at afforadable prices”

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Posted 2 years ago

“The delivery was prompt (9 days from placing the order), and i was very pleased with the quality of the products, and their style.”

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Posted 2 years ago

“Recently purchased a light blue denim dress and two tops. Lovely soft material. Good fit. Delivery was good.”

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Posted 2 years ago

“The products purchased are of good quality. Its better to buy more to reduce the cost of shipping. In addition, you also save more by buying via the app.”

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Posted 2 years ago

“Great firm to deal with.speedy delivery will buy again.Resonably priced.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews