LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m very pleased with the service that you offer. I wish that delivery could be quicker although items are very quickly dispatched. I’m not a lover of so many emails and messages, I don’t shop every day! On the whole I like the site and will continue to order occasionally.”

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Posted 3 years ago

“Quality item inovating design”

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Posted 3 years ago

“Great Stuff”

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Posted 3 years ago

“Happy with my purchase arrived punctually and safely no problem at all”

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Posted 3 years ago

“Excellent service and products at an amazing price”

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Posted 3 years ago

“Not happy with the service. Have been trying for a week to get a. Address to return items not suitable and not what I ordered. Maybe your section of the business might get this sorted”

Helpful Report

Posted 3 years ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29105448 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 3 years ago

“Excellent company to shop with great quality for the price the only advice I would give is for fitting is to go up a size rom your normal size”

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Posted 3 years ago

“Clothes are a beautiful colour and crumple free for travelling. I have bought several tops, dresses and bottoms. I love them. You have to be careful with sizing so read the information carefully to make sure you get the right size for you. The sizing is not uniform but you are told that in the descriptions. I would urge anyone who is not sure because of the price to consider buying. They do not take long to come and are packed well. I highly recommend them.”

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Posted 3 years ago

“Excellent app shop. All the items I’ve bought have been successfully excellent. Excellent all round.😀”

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Posted 3 years ago

“I appreciate it”

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Posted 3 years ago

“Light in a Box is a new company for me. I have so far purchased a casual dress and a cotton blouse. Both are true to size and for the cost, they are amazing. I love them both very much. They were delivered very quickly which isn't something many companies are unable to do. The items were both packed very well and after hanging for an hour or so, all creases that were as a result of being packed had fallen out. I cannot praise Light in the Box highly enough, in fact I'm so pleased I am just placing another order. Thank you Light in the Box!”

LightInTheBox 5 star review on 18th May 2023

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Posted 3 years ago

“Good quality clothes”

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Posted 3 years ago

“Quality Clothing With Excellent Service. A Big Thank You To Everyone Who Has Been Involved With All My Purchases.”

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Posted 3 years ago

“Arrived early in good condition clothes fit perfectly”

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Posted 3 years ago

“Item arrived on time and in good order.”

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Posted 3 years ago

“Items arrived very promptly. Issue with one item supplier couldn’t fulfill order refund was issued immediately. When order arrived one item was poor quality and fit. Again solution provided by supplier put forward and problem resolved.”

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Posted 3 years ago

“I purchased two dresses and sadly, one dresses looked nothing like what was advertised. I contacted them to return this, and under the consumer rights 2015 Act I am owed a full refund and the burden of the postage cost is on the retailer. However, LightIn The Box, wants me to pay to return a product falsely advertised. I will never buy from them again, and neither should anyone else! I want my money back and if not show you they are thieves that provide poor quality products! I would give ZERO if it was possible! I will be seeking advice as you are registered to operate in the UK !”

Helpful Report

Posted 3 years ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28977872 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 3 years ago

“I wouldn't even give your company a 1 star. I also wouldn't deal with your company again, not for any amout of rewards.”

Helpful Report

Posted 3 years ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket #28977701 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 3 years ago

“They wer brilliant”

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Posted 3 years ago

“Great product. I don't know who, but personally I really like it and I'm very happy. Super class!!!”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews