LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service. Ordered on 3/4, paid $26 for expedited shipping and on 3/18 still no dress. They tell me it’s going to be another 4-7 days. Use another site. There are too many to pick from to deal with being fooled.”

Helpful Report

Posted 3 years ago

“I ordered a pant suit and received it. I wanted to return it, since the website indicates you can return items. There is absolutely no way to return an item once you receive it. If you click on the customer service button you get no response. If you call the phone number that my bank provided me for the headquarters, it’s a phone number that’s out of service. Once they deliver the item to you you’re out a luck for returning it. BBB reads this company as an “F”.”

Helpful Report

Posted 3 years ago

“Bloody awful. Given a date between 10-14 march delivery.....Still not here (18th) No emails or correspondence. Stay clear!!! Hoping it will turn up eventually”

Helpful Report

Posted 3 years ago

“Poor quality item. The dress is very nylon like fabric. Their returns policy is so convoluted that I think I may just give up and chuck the things away. Don’t buy from them unless you want to look like Mrs Overall.”

Helpful Report

Posted 3 years ago

“This company is a scam!!! i ordered a product for my daughter a year later never received it and they are refusing to give me a refund!”

Helpful Report

Posted 3 years ago

“Such poor service and quality. One item was completely the incorrect item and way to small. The postage is for the account of the customers, so not worth doing. Save yourself huge upset and waste. Don’t use this company!”

Helpful Report

Posted 3 years ago

“Wrong sizing,faulty zip.Informed that returns have to go to China,so would recommend that I keep dress.Total scam company.Avoid,Avoid,Avoid”

Helpful Report

Posted 3 years ago

“Customer service is rubbish….you sent me the wrong size shirt and I have been ever since trying to get some response from you about send in the right size. Please answer me and tell me what you are doing, If no reply, I am going to reject the charge..”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25440930, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“Jacket I purchased had a faulty zip. After loads of messages and offers of 60% refund I was told to send it back at my expense tracked. This option would have left me out of pocket. Complete rip off company”

Helpful Report

Posted 3 years ago

“I bought a standard UK 10 size dress for prom, it was unsuitable so I tried to return asap as per the 7 day policy but flatly refused. They are saying it was made to measure therfore no refund. An earlier email from them said I could but it was cost £52 return shipping which had to be tracked or else they couldn't guarantee that they recieve it. Basically they will lie and say it is lost, so you won't recieve a refund anyway. They will also mess you around for a week until your 7 days are up. Absolute sharks. Avoid at ALL costs.”

Helpful Report

Posted 3 years ago

“where is my REFUND, spring is here, still no coat, still no REFUND!!!!!!!”

Helpful Report

Posted 3 years ago

“I have been charged the full amount and have never received shipment. They say I do not have any orders! I want my money back!!”

Helpful Report

Posted 3 years ago

“AVOID AT ALL COST - everything previous people have said is correct - very poor quality and wrongly sizes items sent - return is to china, customers service quality shocking box standard reply " keep the item as it is expensive to return to China and we will refund you 70% of the costing"like people state mine came from Birmingham NOT china - Got offered £28 refund to keep item which I accepted as so fed up with replies when eventually received - STILL waiting for refund and now being ignored by company - The good reviews must have been made by the company themselves or employees- AVOID AT ALL COST - should not be allowed to trade”

Helpful Report

Posted 3 years ago

“I've been waiting 3 weeks for my order and can get no answer to my emails. You can't find an email address or a telephone number for them, it's a disastrous company, avoid at all costs.”

Helpful Report

Posted 3 years ago

“It's a scam. They get back in touch in response to complaints, so you initially think it might not be a scam, but it is. I ordered a smart phone cover which took over 2 months to arrive and when it did arrive it was the worng item (the camera slot is in the wrong place to fit my phone, so unusable for me). Now I appear to be regularly uploading photos of the item sent in error (at their request). I mean, come on, what company would ask you for photos of an item that they've sent in error? Looking at previous reviews, it seems likely that the next step will be that I'll have to fork out on postage (again what company would expect you to pay postage for an item that you didn't ask for) which will be more than the value of the item, so giving up now. Scammed for £13 - could be much worse. At least they will have learnt a selection of english swear words from me.”

Helpful Report

Posted 3 years ago

“Same trouble all the other reviews. Colours of clothing do not match website. Returns policy is shocking and designed to deter people from returning goods by making them pay for complicated return to China even although goods shipped from UK. Dreadful company - worst I have ever dealt with.”

Helpful Report

Posted 3 years ago

“Item did not match description. Size guides are inaccurate. They make you pay to return items but make you ship it to China at great cost. I wrote a poor review on their website but it does not show. They only post positive reviews which I think are written by themselves.”

Helpful Report

Posted 3 years ago

“Do not buy clothes from this company! I would give zero stars if possible. I requested a return for an outfit that did not fit, and received an email basically shaming me for not measuring correctly! Buyer beware, You can make returns, but you will not receive a full refund, you will be offered 10% of the price you paid.”

Helpful Report

Posted 3 years ago

“I purchased a number of items from this company and all were funny sizes and shapes, and the quality of the finished product and the material are terrible. The company has a dodgy return/refund policy as they don’t want their product back, and only refund a small amount. Customer ends up way out of pocket. So disappointing and seems very much like a scam.”

Helpful Report

Posted 3 years ago

“I ordered two dresses which looked ok on the pictures. They arrived with very cheap material and horrendous sewing. They were far too big even though I followed meaurement. `I am still (unfortunately) still awaiting a third dress! I have tried to contact them however the "Postmaster General" says they have been unable to deliver. I feel `I have no alternative but to keep and throw these items. All they are fit for is what we used to buy as a `'nylon overall' and are not fit for wear. Am extremely disappointed and also on their after sales care.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews