LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,280 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,280 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered cotton joggers that looked great on their website but received a very cheaply made polyester imitation. What a complete rip off. Disgraceful! Worse still I have to pay return costs for postage. Terrible company. Please avoid at all costs.”

Helpful Report

Posted 4 years ago

“The fabric of the clothes was really cheap looking and despite using the sizing guide were completely the wrong size. The returns policy is very unusual compared to the returns policy of other online companies I have used…I was actually expected to pay the postage to China??? Also I only had 7 days in which to return them, when other companies allow much longer. Because I was working I could not keep within this time frame. I therefore did not return the clothes.”

Helpful Report

Posted 4 years ago

“poor sizing, poor quality fabric too many synthetic fibres badly finished. The whole parcel, 4 garments are going to charity shop.”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25354125, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“The item I ordered did not look anything like the picture and when I tried to get a refund unable to make contact with customer service was unable to do so very dissatisfied customer”

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Posted 4 years ago

“Disgusting cheap Chinese knock off goods. Even has fake trust pilot reviews. Scam”

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Posted 4 years ago

“Ordered goods and they never arrived after weeks of e mailing. I contacted paypal to open a dispute with the company And I won the case and PayPal refunded my money.”

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Posted 4 years ago

“Totally inept. Wrong size, awful collar on a supposed to be no collar shirt. Cheap rough fabric. Company is hard to contact. All three shirts are wrong. I plan to donate them to a favorite charity of mine. Do not do business with these people.”

Helpful Report

Posted 4 years ago

“Didn’t receive item ordered very difficult to contact them do not order from this company…”

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Posted 4 years ago

“Worst Experience dont buy from this site its fake and scam My first order didnt got delivered and was lost in transit, then started the horror story of refund and claims which is so lengthy for even small value shipments of 4 USD... and amount is still not refunded after 2 months... Dont buy from these sites who operate from china better with Amazon and local sites”

LightInTheBox 1 star review on 23rd February 2022

Helpful Report

Posted 4 years ago

“Worst App dont order anything as my first order went missing and they dont refund any amount even if they lost package as per their so called policy. Dont ever shop with this chinese applications”

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Posted 4 years ago

“Takes along time to receive orders and after 24 hours of payment you only get 50% of the purchase price...this company is a scam....Do not order from this sight.”

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Posted 4 years ago

“I ordered a bird bath based on image and failed to look a dimensions! The image fools you to think it is a usable garden bird bath but is actually tiny ornament, I realised my mistake too late. My words to anyone ordering is to be careful, don’t be fooled by images and read everything carefully! I won’t order from this site again.”

LightInTheBox 1 star review on 21st February 2022

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Posted 4 years ago

“I wouldn't even give them 1 star! Ordered a pair of sandals 2 weeks ago. Payment confirmed, no updates, no correspondance and no delivery. Basically stole my money and that was that! NEVER AGAIN!!!”

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Posted 4 years ago

“Still waiting for an email confirming they have recieved my order! 2 weeks and i spent the extra on post! Nothing! This is china for you! Never again will i be fooled by fancy imagery online .......”

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Posted 4 years ago

“This is just a rubbish company. Believe every one of these negative reviews because what happened is worse than I am even describe. False advertising, poor quality of clothing, return policy is a joke, overall nonsense.”

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Posted 4 years ago

“Beware. Light in the Box is a deceitful company. Very poor quality clothing and false advertizing. The clothes that arrived were completely different from what was advertized on the website. The refund and return policy is not clear and you will struggle to return items and will not get a refund. BEWARE”

Helpful Report

Posted 4 years ago

“Ordered Led light bulbs. Received but none worked. Three emails and several photos (of bulbs not working), before they even supplied return address. The returns have to go to China recorded delivery, and they also tell you to lie on the customs declaration. You have to state it is a "gift" rather than returned goods, so you have no protection, and no guarantee the goods will arrive ("oh they got seized by customs - but what did you expect, as you told a lie on the customs declaration, so we didn't receive the goods and won't give a refund..."). As a result unable to return with any certainty and accepted partial refund, and threw the non working lights away. Personally won't use again Sent from my Huawei phone”

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Posted 4 years ago

“Selling rubbish with even worse customer service. Send wrong thing and refused to replace or refund. Keep away”

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Posted 4 years ago

“Ordered dress came from China returns don't bother very bad you'll not get anywhere near full payment back. Won't order anything else from here . Dress was poor quality and guess what the postman got the dress through the letter box. Very disappointed so don't bother trying to return items its a nightmare.”

Helpful Report

Posted 4 years ago

“This is the worst website ever!!!!! They didn't deliver my shipment, lost my money, because they wouldn't refund a package that has not been received! and their customer service is the worst! not helpful at all! I would never recommend this website!”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,280 reviews