LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ONE PARCEL IS NOT WHAT I ORDERED AND MY OTHER PARCEL IS 12 DAY LATE”

Helpful Report

Posted 3 years ago

Dear customer This is Bloo, supervisor of customer service. I noticed that you have received an incorrect parcel and two late parcels from us. Please accept my sincerest apology for this issue. We will take full responsibility if the issue is confirmed. Would you please provide me your order number？ I will check the order and make a full report to you thereafter with explanations and options followed Waiting for your kind response. Sincerely Bloo Customer Service

Posted 3 years ago

“I ordered a t-shirt on 21st January - nearly 4 weeks later and still 'being processed'.”

Helpful Report

Posted 3 years ago

“Beware when you provide your address for shipping. Double and triple check it as their site seems to drop pertinent delivery information! Then they claim it was your fault that the merchandise does not get delivered and your totally out of luck. I learned my lesson the hard way and will never order from them again. Shipping costs are way to high anyway.”

Helpful Report

Posted 3 years ago

“I ordered what looked like a white cotton blouse off the website. It arrived. The fabric was like lining material…very poor quality and an extremely bad fit.. I am now in the process of trying to return it. That’s a bit of a joke! I wasn’t aware that it was going back to CHINA!!! The address on the website is in England. The suggestion seems to be that it’s going to be too expensive to send it back so they are offering 10% of the cost. That is ridiculous!! It has scam written all over it. Avoid avoid avoid!!”

Helpful Report

Posted 3 years ago

“Maglou, I am having the exact same problem as you.”

Helpful Report

Posted 3 years ago

“Ordered a dress which doesn’t fit but I am unable to find a way to send it back as it is not in my order list on the app, no way of contacting customer service. I need a return ticket to send it back but website just goes round and round and is no help!!! STEER CLEAR OF THIS COMPANY!”

Helpful Report

Posted 3 years ago

“Ordered a tracksuit 14th January today 14th February,still no track suit, no info from them. Can’t contact them help desk sends you in a circle back to beginning. Am now cancelling my transaction on my credit card”

Helpful Report

Posted 3 years ago

“Order placed on 8 January - we had no idea it was coming from China - there is a UK branch online (with seemingly no address/contact number. Today, 12 February, there’s no sign of the order. £38 paid for a dressing gown. We’re assured it’s been shipped. This is absolutely disgusting service.”

Helpful Report

Posted 3 years ago

“Ridiculous company and website. Made an order, it hadn’t arrived within a fortnight so tried to contact them which is nigh on impossible. Looks as though my order has been cancelled but no refund made and navigating the website to make enquires is ridiculously complicated. Very poor company steer clear.”

Helpful Report

Posted 3 years ago

“I ordered Burgundy and dress is closer to red. I took my measurements according to the size chart and ordered my dress, size 16 due to bust. Received the dress, good quality and I was surprised it came so quickly. Tried the dress on and it fit in the bust area only. Arms are too long, fell off my shoulders (I have broad shoulders) and to big in the waist. I have a short torso (hourglass figure) the torso in this dress is not proportionate, hit about 1-2 inches above my waist. The and on the waist was tacked on wasn't sewn so it came undone while trying on. Tried to get a refund and got the run around, you know they don't care about quality or customer service when they offer to refund 10% and keep the dress. They tell you it would cost too much and take too long to ship it back to the warehouse in China.”

Helpful Report

Posted 3 years ago

“Worst experience I have ever had with a company. BUYER BEWARE. This company is a fraud. Poor quality merchandise. Horrible customer service.”

Helpful Report

Posted 3 years ago

“dont buy there nothing. They do not allow to return an item, even if it is on the same day you received, they do not have a return address on the site, I wrote them dozens of messages without a matter-of-fact response, hostile treatment”

Helpful Report

Posted 3 years ago

“Bought two clothing items worth nearly £90. Both very poor quality, unusable for purpose (paddle boarding) and sizing so far off the mark the 'medium' I ordered only just fit a neighbours slim 8 year old. Their return policy is non exsistent, if you can locate it in the first place. Feel totally conned and cannot believe the positive reviews mentioned elsewhere .... I shall make all contacts aware of the scam”

Helpful Report

Posted 3 years ago

“I made a purchase on January 24, 2022 of several Jersey men shirts. Today Feb 9, 2022 I have no received my order. I did pay attention to order number so I don't have it. Sent emails but not an actual response. It is just from pissedconsumer.com. That is it. I thought I was getting an email from Light in the Box. Very foolishly a couple of days later of my purchase and while waiting for my purchase this time men shorts. I trusted that site. but I was wrong. I write this review so you don't loose your money. Don't buy from them, don't make the same mistake.”

Helpful Report

Posted 3 years ago

“Very upset and disappointed.ordered a mother of the bride outfit was too small even though I followed the size chart . Then was told I could not get a refund .I am going to take this matter further .£120.00 is a lot to loose . I will not be recommending you .”

Helpful Report

Posted 3 years ago

Dear customer This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level. Please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. I hope it will help you. I prepared a sample picture for your reference: https://www.lightinthebox.com/download/424f16f2-1f9c-43bb-a0a4-f02f505649f1 In order to protect your info and solve your problem. would you please provide your e-mail address and order number so I could offer proper solution for you? Waiting for your kind response. Sincerely Customer Service

Posted 3 years ago

“I will be writing in a bad review. As far as I can see this is a scam company.”

Helpful Report

Posted 3 years ago

“Unable to get on website to arrange a return Sent item back regardless with covering letter think i can kiss my money goodbye would not recommend this website”

Helpful Report

Posted 3 years ago

“Dress ordered and paid. No delivery. No reaction from customer service. This is fraud/scam. Please don’t order from this website.”

Helpful Report

Posted 3 years ago

“Ordered 2 items, one was great. The other one was missing 2 of the 3 items pictured. Will not buy from again.”

Helpful Report

Posted 3 years ago

“This company will take your money and not deliver your order. Lightinthebox is scamming innocent people. Please i am in my correct senses and my problem with them is real. I warn you not to support, buy from them at all. You will be sorry”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews