LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item they sent was nothing like the picture. It was the poorest quality you imagine. I asked for a refund and returned the item at my own cost as requested but they closed the case without any refund. DO NOT TRUST”

Helpful Report

Posted 3 years ago

“My packages was addressed wrong and I can't get it because packages have been returned to sender so I can not get my packages”

Helpful Report

Posted 3 years ago

“Absolutely awful ! Never buy again from this company. Quality was awful threw dress in the bin 🗑”

Helpful Report

Posted 3 years ago

“Pls do not order from this company! The delivery dates keep changing and they refuse to give you a refund! I will be speaking to my bank about a chargeback and I encourage everyone else to do the same!”

Helpful Report

Posted 3 years ago

“Ordered my items weeks ago paid nearly £200 for items and shipping and still being processed! Absolutely no way of contacting this company just avoid at all costs or wait months for items or just lose your money”

Helpful Report

Posted 3 years ago

“Been waiting weeks for a dress I ordered and paid for. No email order not even showing on account found this site on fb I'll make sure fb know not to order from this site in future.”

Helpful Report

Posted 3 years ago

“Its been 3full months since i ordered a wig from them. It hasn't arrived till today the are definetly scammers, will NEVER order from them again. I don't think i will even get a refund from them.”

Helpful Report

Posted 3 years ago

“I ordered a dress on January 11 and did not receive in my mailbox until January 28. When I opened it I was shocked at the quality of the material... it is cheap. The dress looks cheap. The dress does not look like the picture. I have been in contact with customer service but was told the dress is not returnable because it was "custom made" for me. I ordered the dress per the guidelines for the measurements that should fit but the dress did not fit. This company does not stand by their product. I do not recommend you to order anything from this company. Its a scam company.”

Helpful Report

Posted 3 years ago

“Poor quality product. Cheap material and totally useless. Return too difficult you have to pay to return it to China!!! Will never order from this site ever again! Buyers beware! Spend your money with a reputable company”

Helpful Report

Posted 3 years ago

“Merchandise is not as described.Return policy cost more than the item you bought”

Helpful Report

Posted 3 years ago

“This company don't deserve one star at all. Won't accept a returns and make this very difficult and costly so i am now stuck with a £25 dress that is made out of the most awful, shocking material like tissue paper. Never would i visit this site again. Absolutely disgusting!”

Helpful Report

Posted 3 years ago

“WARING China scam company I ordered last year, the package never arrived and they are saying they do not provide refunds. Seems like a scam, avoid.”

Helpful Report

Posted 3 years ago

“I bought a lace front wig from them, the lace part was shown as large and wide. The wig I received had a small lace strip, nothing like the picture on their website. It was useless to me. I opened a case with PayPal, and even though I had to return the wig to China I got a full refund , even for the postage back to China. The postage refund came straight from PayPal. I would never buy from them again, but if you want to make sure you use PayPal.”

Helpful Report

Posted 3 years ago

“Ordered a white ruffle neck blouse. Size OK but quality very poor - more like lining fabric; thin and almost see through. Neckline far too low and does not sit properly. Looks really cheap. Nothing like on the model. Really disappointed. Will never order from them again.”

Helpful Report

Posted 3 years ago

“I ordered two dresses and a shirt for my husband and I to wear at a renaissance wedding I measured myself measured my husband in order to accordingly to their measurements in inches and centimeters both two dresses in the shirt did not fit at all they were nowhere near the same measurements that they have on their website when I contacted them right after receiving them they first sent me back a thing and said one of them was not able for return or exchange and I could either pay all the stuff to have it sent back to China or I could have a 50% off my replacement item without having to send it back when I sent back that saying that I could I would accept that then they told me that none of the stuff was available for exchange returned or refund in any way I have copies of all of their messages that they sent their website is falsely advertised false advertisement please do not buy from this company. Even though my dress both of them and the shirt still had their tags on them they're in mint condition all we did was take them out of Pat's triangle put them back in the package even though the box was torn up nothing was wrong with them all I wanted was an even exchange I was even willing to accept the 50% or mailing them back at my cost but now they won't do anything they keep saying that they're all non returnable. This is a scam!!!! They will not honor their return policies they do not honor any policies and it's coming from China. You're better off ordering from an American company or at least from Amazon where you can have free returns.”

Helpful Report

Posted 3 years ago

“I have bought 3 wigs, not one of them looks like the advert, one isn't even the ordered colour. Rubbish. I will never buy from this company again”

Helpful Report

Posted 3 years ago

“The quality is more than poor it's worth may be 2 pound plus labour ' made in china'. So i guess pretty underpaid there .If you want refund you have to send the parcel back to china yourself..and after arrival you get a refund. Well i thought i better make cleaning rags out of it :(”

Helpful Report

Posted 3 years ago

“I ordered a medium back support from paypal on the 2nd July, it arrived two weeks later , much too small .Return label to send it back to West Drayton which i did asking for a larger size ,It was returned unopened with same return address, got in touch with LITIBOX telling me to send it to China , i sent it on the 31st Sep with all postage information , the cost of £14 90 they never paid I waited a month emailing them , they said the parcel was held up at the docks one email said that your item will be sent next day , followed by another email , saying the item will not be sent until they receive the returned item ,So after three months I gave up and got my £27 00 back from Paypal .Costing me £14 90 hours ,of time getting no where ,I do feel it`s the best company for loosing customers never to use them again , you have been warned”

Helpful Report

Posted 3 years ago

“A company that has no regard for there customers they are impossible to contact I had my package from them which they send by DHL carrier and had a demand to pay £84 in delivery charges and duty before it could be delivered no mention is made of this by the company when you order and makes there products much more expensive that everyone else. Suggest you think twice before you use these con merchants as remember they are impossible to contact”

Helpful Report

Posted 3 years ago

“Do not buy from this company. They will take your money and you won't hear from them or receive your purchase. They will send automated replies to you queries in you give up trying. My bank are pursuing them for my refund. Scam”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews