LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT ORDER - arrived after event I’d ordered outfit for and won’t accept return even though remains sealed (requested and provided photographic evidence) initially offered me 10% refund to keep. Excuse being it was made to measure but I ordered a regular size. Appalling customer service. Recommend you don’t take the risk of ordering from here”

Helpful Report

Posted 4 years ago

“I wished I had read the policy about researched before using Light In the Box - they won’t respond to any of my messages. I’ve written several. An item arrived but it’s the wrong item and I’ve been explaining to them but they won’t respond back to me. PEOPLE PLEASE DO NOT YSE LIGHT IN THE BOX - THEY ARE COMPLETE SCAM ARTISTS!”

Helpful Report

Posted 4 years ago

“Ordered some snazzy shoes & a Skull T-shirt. All arrived promptly. Must say the Shoes prompted lots of complimentary remarks.”

LightInTheBox 5 star review on 13th August 2021

Helpful Report

Posted 4 years ago

“BEWARE! The return policy states that made to order items cannot be returned. I ordered a standard size 10 formal dress. The dress does not fit. Light in the Box refuses to refund my money. They say it is a made to order dress even though I ordered a standard size 10. The dress is so ugly! Illusion sleeves are almost white. I'm stuck with this ugly dress. They also pretend to try to help you but their "special" attempt to help me offered the same 20% back that their email from the previous day offered me. So I guess they also put up a false attempt (lie) to get you "special" l help. Terrible experience with both product and service from this company. DO NOT WASTE YOUR TIME HERE.”

Helpful Report

Posted 4 years ago

“rubbish quality and make it difficult and expensive to return item”

Helpful Report

Posted 4 years ago

“I ordered 1 PAIR of patella knee braces, which means two items, but only received one. I emailed them quite a few times in the last month that the dictionary definition of 1 PAIR is TWO items. I have not received a reply and some emails are returned, cannot be sent. Very disappointing customer service. Just read the reviews here and note that I’m dealing with CHINA, that explains everything. I will not be from this company again and I try to avoid buying anything made there if possible.”

Helpful Report

Posted 4 years ago

“Ordered a printed t shirt and received a very cheap plain cheap plain pink one I have been well and truly had”

Helpful Report

Posted 4 years ago

“Good quality cycling top at a great price. Delivery estimate slightly ambitious, delivered a day later than expected.”

Helpful Report

Posted 4 years ago

“Rubbish firm don’t buy only gave one star because have to to write the revue returns have to be sent back to China at your expense DO NOT BUY from this firm the products are cheap and nasty”

Helpful Report

Posted 4 years ago

“purchasing from Lightinthebox is very good place and price wise is compared from other saler’s is cheap and customer service is excellent they dills very efficient and good service”

Helpful Report

Posted 4 years ago

“Do not buy from this website!!! It is from China! They never refund no matter what!!! Very chip and not worth it!!!”

Helpful Report

Posted 4 years ago

“As a first timer customer I was very impressed with the service I received. My purchase arrived within the time specified and to the quality I expected. Definitely use again.”

Helpful Report

Posted 4 years ago

“Absolutely shocking, 2 months since my order and still no sign of my package, it's supposedly been in my country for the last 6 weeks and yet it hasn't been delivered so it's clearly been lost. I have asked for a refund on numerous occasions and nothing has been received. I keep getting the same standard answers when i open a ticket on their customer service page and they close the ticket as soon as they respond despite the issue not being resolved. I will not be using these ever again and would not recommend them to anyone.”

Helpful Report

Posted 4 years ago

“Got my 2 watch covers for my Huawei brilliant job and even better price, thank you lightInTheBox”

Helpful Report

Posted 4 years ago

“What you see is what you get. Quality, excellent. Colours: vivid. Delivery: considering Company in China & I live in England, excellent. I cannot find fault anywhere. I would recommend Light in the Box to everyone”

Helpful Report

Posted 4 years ago

“Lovely items available on website but returns policy could do with looking at (perhaps a depot in Britain might be an option ?)”

Helpful Report

Posted 4 years ago

“Very goodsite, my strap is just what I needed. Good on follow up information.”

Helpful Report

Posted 4 years ago

“Really great products at very reasonable prices!”

Helpful Report

Posted 4 years ago

“I am very pleased with Light in the Box and have recommended it to all my friends. The service is good, the quality excellent and fits me perfectly.”

Helpful Report

Posted 4 years ago

“Step by step tracking which i found very helpful, delivery time accurate . In general good website . George”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews