LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“They are best platform to Online Shopping. I used them because their shipping and delivery is too fast and quick. Also their customer service also very friendly and communicate well with each other. Overall, their quality is 100%...”

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Posted 4 years ago

“It's a good online shopping with fast delivery Great Service this company ,The product quality is also good. thnks.”

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Posted 4 years ago

“This is very best online shopping site there delivery time is so quick its very good and awesome site recommended to all of you”

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Posted 4 years ago

“Good shopping service. Every costumers make happy with shopping service.”

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Posted 4 years ago

“WONDERFUL SITE WEB I LIKE IT”

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Posted 4 years ago

“This is a very accurate online shopping site their delivery time is so quick it's a very good and awesome site highly recommended to all of you.”

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Posted 4 years ago

“Very good, I liked that!”

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Posted 4 years ago

“i love shopping online, fast delivery and total satisfaction when using.”

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Posted 4 years ago

“Amazing website, I recommend it for you!”

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Posted 4 years ago

“I order a pair of shoes and I got exactly what I ordered for with an even better quality.., I was In contact with the customer service until my goods arrival and they responded swiftly.”

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Posted 4 years ago

“It was really good. There prive negotiable and fast delivery it was awesome i like it.”

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Posted 4 years ago

“Great Service this company .The product quality is also good and the delivery time is fast. I will continue to purchase from them. Thanks”

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Posted 4 years ago

“This site is very good.I used this.This is very legend ery site.I recommend to everyone.”

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Posted 4 years ago

“My shopping experience with Light in The Box was absolutely pleasing. No delays, best products as shown, and reliable support system.”

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Posted 4 years ago

“Great Service this company .The product quality is also good and the delivery time is fast. I will continue to purchase from them. Thanks”

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Posted 4 years ago

“Wao amazing.i really like it.kt is best shopinv place.i recommended everyone to try it once.i buy many things and I am full satisfied.thanks”

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Posted 4 years ago

“The company services is very good and staffs are professional”

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Posted 4 years ago

“We placed and paid for our order 2 July. They said delivery will take 20 -25 days. It has been 45 days, still no delivery. They keep on blaming covid.”

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Posted 4 years ago

“Please do not order from this company. Very poor quality material & sewing. Dress looks nothing like the dress on their website. I can’t even find how to return the dress.”

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Posted 4 years ago

“I ordered from them twice, the first time, NO PROBLEM. The second time I ordered, i am still waiting after almost a month. Order says it's in the US, not far from my address. I've called the facility and they said that there was no package there under the tracking number given. I've sent light in the box several messages in reference to the whereabouts of my order. I was told, it was shipped and no longer is their responsibility. It's obvious that my order has been lost, stolen or never shipped. DO NOT ORDER FROM THIS COMPANY!!!! DO NOT. DO NOT ORDER FROM THIS COMPANY!!!!!!”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews