LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this company! Very bad! They take your money and they don't send your order! Very disappointed!”

Helpful Report

Posted 5 years ago

“THIS IS THE BIGGEST SCAM EVER!!! IVE BEEN WAITING FOR 1 MONTH FOR MY SHIPMENT AND I HAVE GOTTEN NO REPLY FROM COSTOMER SERVICE. PLEASE DO NOT WASTE UR TIME AND MONEY OR THIS WEBSITE. I WOULD GIVE 0 STARS IF I COULD!”

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Posted 5 years ago

“2004161436884068 Have not received this order number since April 25 2020. keep giving me a tracking number that never is correct. So dissatisfied. Others purchased had arrived on time, but not this one. Is a frustrating fallow up.”

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Posted 5 years ago

“i paid 15 pounds for magnet case and dont insert my finger and not close nice this case.......and dont want answer for return adress....”

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Posted 5 years ago

“such a bad experience never again. I ordered goods 2 months ago. I did not get either the goods, nor the money back. During the last 2 months I placed several complains without success. By now the customer service became unresponsive. This is a scam.”

Helpful Report

Posted 5 years ago

“DO NOT BUY ANYTHING FROM THESE SCAMMERS!! Order was received after 20 days when promised much quicker. By the time it arrived, I had already sourced elsewhere. Now, they will NOT send me return information or credit me the $110 I spent on things I cannot use!”

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Posted 5 years ago

“I've not recieved a date/day when company will deliver, Amazon and Ebay always do, money went straight out of my account,checked balance on banking app also have noticed their emails go to spam”

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Posted 5 years ago

“A big scam, I ordered an item only to have the delivery date changed from 19 days to 30 days to 90 days. I then requested a refund as this was a present and was going to turn up far too late. They then stopped answering my emails. Went through PayPal and they didn’t respond to their enquiries either. Stay away, because once they have your money they don’t want to know you. I have had to answer the questions beow as well as I could because there are no options for no refund or didn’t recieve item at all. If I ould give zero stars I would.”

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Posted 5 years ago

“Bad very bad”

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Posted 5 years ago

“Lying, ain’t solving problems. Not disclosing you are CHINESEINABOX, is also BS. Your shipping has been weighted, measured and been found wanting. Zero customer service. Ain’t customer service. You are your actions, how does low life feel?”

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Posted 5 years ago

“How do I contact this company? They’ve taken my money but no order details or confirmation and can’t find a way of contacting them in their website - nightmare!”

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Posted 5 years ago

“I gave one star just to write a review, but really is -4 stars. Don't waste your money this is the most fraudulent company in the whole world. I bougth some googles, even I paid $20 extras dollars for "express delivery" in 3-5 days, they shipped, (SHIPPED!!! not delivered) 30 days latter, then when I requested too many times the order be cancelled because the delay, but they delivered no matter what 45 days later. I used paypal so can't cancelled through the credit card. Finally the worse transaction in my whole life. Don't use this company. Don't waste your money.”

Helpful Report

Posted 5 years ago

“Been waiting almost a month for headphones. Tracking number is for a Netherlands post office.... Found out this "company" is China so believe the tracking number to be fake”

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Posted 5 years ago

“I received an email on 28th April stating that my order had been shipped. Three weeks later I still have not received it. I tried contacting them but received no reply.”

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Posted 5 years ago

“Wish we had read reviews. Nothing has arrived. No response to emails There should be a way for this and company’s like this to be closed.”

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Posted 5 years ago

“I wish I had read these reviews before placing my order. Placed order in early Feb, late May and it's still not arrived, and I suspect it wont arrive. I've requested a refund but they say items must have been stolen after clearing customs... yeh right. Please do not buy anything from this organisation.”

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Posted 5 years ago

“If I could leave zero stars I would do so with this company! The order took forever to arrive, customer service was terrible, and once the item finally arrived it was missing parts! Never again!”

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Posted 5 years ago

“Faulty products and appalling customer service. I paid £43.26 for expedited delivery and insurance of a shower faucet and basin tap. I expected some delay due to the pandemic but after a month of no acknowledgement of my order I was told it was out of stock. It arrived about 6 weeks later and I had to pay £81 Duty charge-this was not communicated. The tap is faulty and drips so had to be removed. The customer services take ages to respond and now have said they’ve credited me with £37.18 to spend on the site! I will never shop there again! I want a full refund and apology for the appalling service. DDO NOT SHOP HERE!!!!!”

Helpful Report

Posted 5 years ago

“Terrible, paid for items, no shipping email, not in the 'my orders' section, wont let me submit a customer claim, to query what is going on! DO NOT BUY A THING OF THESE”

LightInTheBox 1 star review on 19th May 2020

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Posted 5 years ago

“It's a scam don't use them my order had never arrived and it's been over a month. One very disappointed little girl waiting everyday for her puppy carrier.worst online shopping ever !”

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Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews