LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My PPE never arrived. Lots of correspondence with company saying, “be patient” and “your order is on its way.” After a month, I contacted a supervisor. I was informed the merchandise was being returned to their warehouse, but they could reship. I have requested a refund and will be contacting my credit card company as I have no faith they will refund as instructed.”

Helpful Report

Posted 5 years ago

“I am in essential worker working hard out here I ordered some gloves for work they never came but they still build me I got Online to see my account and see where my gloves are they say I don’t have an account it’s a shame these people can rip offiInmiddle of this global pandemic They must be a bunch of Trumper’s corruption and greedWant to get ripped off this is the site for you”

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Posted 5 years ago

“I’m essential worker I ordered latex gloves for work it never came but they still build me I don’t give A star They off ripping off essential workersIn this-globalPandemic I tried to get online to see my account they say I don’t have an account but I guess I was billed for it I was trumpt”

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Posted 5 years ago

“i ordered led lights and they came broken, the sticky part wasnt sticky and i couldnt even change the colours”

Helpful Report

Posted 5 years ago

“ordered led lights off them 3 weeks ago still never arrived, says on the app on the tracking that it’s unable to find, i cant get the tickets for customer service because it said i have no orders”

Helpful Report

Posted 5 years ago

“ON April 4th I ordered close to $400.00 of PPE from light in the box. It's now May 1 and I have NOTHING from them. I created a ticket in their system to ask about the goods and they said it would ship by April 18th. I tried to login to the website today and it says I have the wrong password. This company is a total scam and I would discourage ANYONE from ordering from them. To say this is disappointing is an understatement. I am more upset with myself that I fell into such a scam.”

Helpful Report

Posted 5 years ago

“Absolutely terrible service, hidden fees. Was promised delivery within 3-6 days, not sure if will receive it after a month. Paid £23 for the shipment (purchased lights for £103) and was asked to pay custom fees of £36. Asked for the refund, as do not want such an expensive item so late and was told that I can not have refund. Will be disputing through Pay Pal. Wish and Ali Express are at least trying to resolve the issue, this site is awful. Stay away.”

Helpful Report

Posted 5 years ago

“I ordered Led lights and have been waiting a month now. Still nothing, they texted me in early april saying my product has been shipped, I have heard nothing since. All I want is my led lights and I have never came across this company before, and never will go back to it. I'm sticking to amazon.”

Helpful Report

Posted 5 years ago

“I'm pretty sure that this companies method of operation is to choose to not send out your item(s) until you have complained about their lateness at least three times. If you run out of patience, they keep your money and their product. The way that I found to get my merchandise was to finally go to my credit card company and tell them I was disputing the charge because the company never sent the product. Literally two days later, the item was in the mail, and it arrived three days after that. So when you take away their income, they finally fulfill their obligation. Plan to do that if you buy from them.”

Helpful Report

Posted 5 years ago

“I placed three orders with this company in March 2020. I paid extra freight, and the product was advertised as “in stock“ with a 5 to 10 day delivery. Despite frequent emails requesting delivery times and updates on this product, customer service continued to give me a run around saying that the product was shipped. I made numerous requests personally contact someone to discuss this problem. All were ignored. This company has a gross lack of service, as well as performance. I highly recommend another organization. After I placed my order, I noticed that this was a common problem, Had I known previous to a place of my order I would’ve gone elsewhere. I will in the future.”

Helpful Report

Posted 5 years ago

“1 816 548 2880 it does not answer. It is a trap. I lost my money.”

Helpful Report

Posted 5 years ago

“One star is too much for this "company". They deserve 💩💩💩💩💩. LightInTheBox is a scam! My daughter ordered a mini projector back in December. It never arrived, they cancelled the order never refunded the money. On top of that, they keep sending junk email to her even though she has unsubscribed from their emails multiple times.”

Helpful Report

Posted 5 years ago

“Ordered an in stock item with 3-4 business day delivery. After a month the item has yet to ship, let alone arrive and there has been no correspondence or feedback from them on when the item may actually ship, aside from "give it another week". As it has yet to arrive with any courier after a month, I am assuming the order or item was lost before sending it out to be delivered. Awful experience”

Helpful Report

Posted 5 years ago

“so today i have ordered a nail kit for almost £20. when i looked on my bank online to see if the money was gone i saw that they had taken it out 3 times. they had taken almost £40 more.”

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Posted 5 years ago

“It's a FRAUD! Don't waste your money and time for this scam business. I placed an order more than 3 weeks ago with 10-18 days delivery time confirmed. After 11 days they provided a tracking number which does not exist, it is not recognized by the shipping company. They don't respond to messages, and from today they block me from submitting a new ticket stating that "you have no orders on file", so I cannot even claim a refund. They appear to be running away with customers' money. Stay away!”

Helpful Report

Posted 5 years ago

“THIS CHINEESE COMPANY STOLE THE MONEY. THANKS TO MY BANK I HAVE THE MONEY BACK!! FRAUD!!! LIGHTINTHEBOX=TO JAIL!! THEY SHOUD BE PERCECUTED!!! POLICE MUST STOP THESE THIEFS!!!”

Helpful Report

Posted 5 years ago

“I ordered Dog Clippers from ur company on Fri 3rd April and still haven't received them....now use took the money from my account and I still have no dog clippers.....Please refund as am not happy with this atal.....”

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Posted 5 years ago

“Absolutely disgusted, just got a curtain delivered to my door, yes you heard right one curtain not the set I ordered, cost 75 Euro for one curtain, scam artists is all they are, I'll never order from this site again and I'll never recommend them😠😠so angry taking advantage of people. Lightinabox thanks for nothing.”

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Posted 5 years ago

“Been waiting 4 weeks now for led lights. Still nothing, AVOID”

Helpful Report

Posted 5 years ago

“AVOID! terrible experience, money taken from account, but still not received order. Website is designed to make it difficult to contact them. I won’t bore you with the palaver I’ve had, just DO NOT ORDER FROM THEM.”

Helpful Report

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews