LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,285 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“High shipping cost, close to 32% of cost of product for expedited shipping and still takes close to 45 days”

Helpful Report

Posted 5 years ago

“They lie about shipping. I paid more for "priority line" that supposed to be 5-10 days to receive my package. When they finally shipped it, I realized the item comes from China... in normal case unless you pay at least $20 for shipping, it takes at least 3 weeks for an item to be delivered. I paid about $5 and it said I'll receive it in 5-10 days. They are clearly lying about these things. On the top of that when I opened a ticket to ask why it takes a week to progress the money received from PayPal, they just deleted the ticket without ever answering it. Don't buy anything from here!”

Helpful Report

Posted 5 years ago

“I ordered human hair on 10 of April which was a 3-5 days delivery but up to present(May 3 2020)I have not received my item yet.This is not fair I think they should be brought to justice for taking people hard earn money.Lightin the box,the God I serve will judge you.”

Helpful Report

Posted 5 years ago

“Shipping is a nightmare. Advertisement stated 3-5 business days. Actual time if its even delivered 30-40 days. Customer service is a joke. Don't expect anything on their homepage.”

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Posted 5 years ago

“Absolue scam. Product not received.”

Helpful Report

Posted 5 years ago

“RIP OFF - if you get charged duties - they won't pay. Which brings the price of the items so high it makes NO sense shopping here. And they also take their sweet time shipping. BUY OFF AMAZON - same products for cheaper.”

Helpful Report

Posted 5 years ago

“We ordered some tension bands and they snapped on the first use. The quality is shocking, do not bother ordering this product, a waste of money”

Helpful Report

Posted 5 years ago

“They took me money no way of getting it back no way of contacting them in lock down was a birthday present for my son very disappointed”

Helpful Report

Posted 5 years ago

“I have had a refund sent to my credits. I have tried to withdrawal my credits and it either reads $131 through the link you sent me through customer service response on the ticket. It doesn't even give me a option to withdraw. So I search on another link and it says I have $0. Wth is going on. You lie and send a link that is a run around? It seems like I'm getting scamed”

Helpful Report

Posted 5 years ago

“I cancel a order and the funds were put on your sight as credit. When checking my credit and balance I see no option to withdraw. In fact there are no options even on the page. That's not the end. I cannot even locate the button to check my credits easily. Its a round about bs problem and I want my money deposited back to my account. Maybe call and do it via walk thru. Also you guys send me messages with the link and it takes to same place where there are no options! It would be greatly appreciated. Its been a week almost 2 dealing with this mess. Thanks!”

Helpful Report

Posted 5 years ago

“Took over a month to get two pairs of yoga pants.....very thin.....low c quality.....”

Helpful Report

Posted 5 years ago

“I had ordered several items using LightInTheBox and paid for expedited shipping. However, as it seems, all orders are coming form China and there is no possibility to get shipping within 2 to 5 days as advertised. After being double charged due to the webpage not responding properly, I got my money back. Not all of it at first and I had to contact them again to transfer the missing funds, which they claimed was because of a system glitch. Then I waited patiently for two months to get my stuff. No luck! So I contacted them again saying that if the goods aren't shipped within the next day I would have to cancel my order. AT my next check on my order-progress it said shipped. The day after that it was returned to the sender claiming that there were missing documents. So I informed LightInTheBox and they assured me it would be taken care of if the goods did not arrive within 10 days. Guess what, they didn't arrive. From there on every additional contact attempt was ignored by LightInTheBox. To my that seems highly fraudulent. There is a reason that they "shipped" it was that one cannot cancel the moment it is shipped and a return has to be issued. I will never order from them again and I would urge (and I am frustrated just mentioning this) go to Amazon or EBay to get stuff. LightInTheBox cannot keep their promises; and I have spent money that I have now to fight for in order to get it back. I informed Visa about probable fraud.”

Helpful Report

Posted 5 years ago

“Don’t ever order from them, they take your money but never ship the item. WORST COMPANY ON INTERNET!!!”

Helpful Report

Posted 5 years ago

“Terrible terrible website. Ordered something ages ago nothing came at all. I spent 51 euro on the products. Can't even track the order. Definitely dont reccomend very bad and is a scam, very angry at this terrible website”

Helpful Report

Posted 5 years ago

“Late delivery and no response from customer service , goods still not arrived buy Payment taken - buyers beware”

Helpful Report

Posted 5 years ago

“I ordered from them a month ago !!! don't have my product. .... This light in the box is a scam please don't order from this so call company ever !!!!!!!!”

Helpful Report

Posted 5 years ago

“Place an order and they said they would send it on April 13, on April 20 cancel the order and they agreed to return the money to me 3 to 5 days days after the cancellation, today May 1, I have not received a refund and there is no way to contact anyone. Is a gotcha”

Helpful Report

Posted 5 years ago

“Do not buy from this company. They will not answer emails and you can forget about canceling an order. Their website will run you around in circles when you try to contact them or cancel an order. No communications at all. Stay away stay away.”

Helpful Report

Posted 5 years ago

“I was billed for shoes 60 days ago and nothing has shown up and customer service is not "available" now. They do not recognise my order number, not let me sign in. I have to assume this is a scam.”

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Posted 5 years ago

“Ripped me off. Sold me N95 masks that never showed up. Won't return my money. This company is a scam.”

Helpful Report

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,285 reviews