LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.73

3.7 Rating 8,861 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.7

Based on 8,861 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 23rd April 2024

421

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow postage, waited about 3 weeks before the goods were even shipped out, if they were not in stock they should have just said, also printing on one of them was very poor.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28229350 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“I was disappointed with all the clothing that I ordered. Looking back, the photographs were quite blurred so it was hard to see the clothing design details. I also ordered some items for my cats which I'm delighted with. I won't buy clothes again; flimsy fabric & fitted badly.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28055058 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“I placed my order on the 15th of November, it wasn't dispatched until the 26th. I emailed you at the beginning of December asking where my purchase was as you claimed at the time of purchase that the expected arrival should be 2 weeks. You claimed that it was the uk postal strikes were to blame even though it hadn't arrived in the UK. It eventually arrived on the 15th of December. 32 days for delivery is terrible. It had nothing to do with any strike as according to the tracking it took two days to be arrive once they received it.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27763090 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Please find attached signed proof of delivery for returned item Please now honour your customer services obligation and process my full refund of 24.00 GBP as soon as possible Thank you”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27708645 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Like wish website. Hit and miss about products quality”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27655810 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Order ref: 2211111060842760 beginning November still not received. Can’t find any way to contact Light in the box to ask where parcel is or track item. Not happy.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27578808 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Not happy with the service I am getting to receive my refund”

Helpful Report

Posted 1 year ago

Dear Clarie, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve service level. As previous communications, i guess that you are not satisfied with the form of refund. I have helped you to withdraw the refund to your original account. Could you help us to check your accout later? Feel free to contact me if you have further inquires about the refund. Sincerely, Chloe Customer Service

Posted 1 year ago

“My order was a gift but the box is too damaged to gift it, I’m very disappointed in the quality.”

Helpful Report

Posted 1 year ago

Dear Customer, This is Chloe, supervisor of customer service, Lightinthebox. Thanks for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced. Don't worry, i will try my best to provide my service to you and adequately handle this problem. As you mentioned before, the box is damaged. Could you do me a favor to take a photo of the box. We wonder to see how serious the box was damaged and ensure the good inside are not damaged. Please kindly understand that we are a Hoongkong-based company and we ship from China. Due to long international shipping, there are some unexpected uncertantities may cause the box broken. We sincerely apologize for the inconvenience caused to you. Waiting for your kind response. You can also reply me in the ticket 27148266. Sincerley Customer Service

Posted 1 year ago

“Jacket Pocket lining has torn after only worn three times”

Helpful Report

Posted 1 year ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced. First, we need a more specific statement of the problem or photos/proof which can show us the problem, could you please upload some photos or state the details as the following details So that we can confirm the problem as soon as possible and arrange the return procedure. We are looking forward to hearing from you. Thanks a million for your kindly cooperation. Sincerely, Customer Service

Posted 1 year ago

“I have requested details on how to return 2 of the dresses I ordered and have as yet had no response so I am not very impressed with your service. The dress I am keeping is fine.”

Helpful Report

Posted 1 year ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26862528, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 1 year ago

“My recent purchase have left me with a sad feeling. I was incorrectly sent a wrong size.It's nearly 3weeks now and customer service has not resolved this issue for me.I'm demoralised and feel edgy shopping with you again fearing this is the norm. If this is how innocent customers are treated, they would be hesitant shopping with Lightinthebox. I want an urgent resolution to my complaint. Thanks.”

Helpful Report

Posted 1 year ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26862484, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 1 year ago

“The swimming costume I bought was nice but was hopeless for me - too low in the bust and too cut away in the leg . I hadn’t realised it was shipping from china - I should have looked more carefully before buying . So when I tried to return the postage cost almost as much as the costume so no point in returning - so sadly I have wasted my money and costume it will go to charity shop”

Helpful Report

Posted 1 year ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26861933, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 1 year ago

“I am happy with the quality of products ordered but I am dissatisfied with the lack of advice given about items which you claim cannot be returned. Customers should be given more visible advice if this is the case. I am still waiting to here if I am getting a refund for items which do not fit. Access to direct customer care would be much appreciated. Please can I be emailed a prompt response and course of action.”

Helpful Report

Posted 1 year ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26707713, Would you please login you litb account and reply when you are free? Sincerely Customer Service.

Posted 1 year ago

“Don't buy anything from Light in the Box unless you are absolutely sure you want to keep them as it seems impossible to return those items which are smaller than the size indicates or you have bought because you are not sure of the size you need. There is no packing list and no returns address. This is a shame because I like the clothes I have bought from them and costly as I can't get a refund.”

Helpful Report

Posted 1 year ago

“Organising a return is a hassle, it has put me off making any more purchases”

Helpful Report

Posted 1 year ago

“The dress sizes need to be reviewed, as it seems the waist and bust measurements are correct, but you have failed to realise that most people are not straight between those measurements, it's more of a V shape from the bust to the waist and that's were the dress doesn't fit.”

Helpful Report

Posted 1 year ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26488530, Would you please login you litb account and reply when you feel free? You will also find the message in your email# dl.*******3@outlook.com. Waiting for your kind response. Sincerely Customer Service.

Posted 1 year ago

“I ordered an outfit for my daughter's wedding. OPted to submit my own measurements to ensure that it was all ready to go. Outfit arrived. Fabric fabulous. Workmanship good. Measurements had been totally ignored and the trouser part of the suit is unwearable - I'm still hoping that a local dressmaker can make adjustments to it. At the moment, the crotch of the outfit comes closer to my knees that my crotch! Waistline marred by heavy duty elastic. I am a standard UK size 12 by the way - no need for this weight of elastic on what is supposed to be an elegant outfit. Very disappointed”

Helpful Report

Posted 1 year ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26431738, Would you please login you litb account and reply when you feel free? You can also find the message in your email# haz*****ards@hotmail.com Sincerely Customer Service.

Posted 1 year ago

“Very slow delivery. No returns label supplied. Slow to refund.”

Helpful Report

Posted 1 year ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26431932, Would you please login you litb account and reply when you feel free? You can also find the message in your email# mar****ine@outlook.com Sincerely Customer Service.

Posted 1 year ago

“I am most disappointed as this was my 1st order with Lightinthebox. After 2wks I received 2 identical, very crushed tennis skirts on June 25th. I have given feedback &, as requested, sent daylight & fluorescent light photos of the skirts. The creases have not dropped out of the skirts & as yet my problem has not been resolved.”

Helpful Report

Posted 1 year ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26362153, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 1 year ago

“I love dresses but they take so long to arrive. Summer will be over soon so it will be a complete waste of delivery money and dress money”

Helpful Report

Posted 1 year ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26312710, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 1 year ago

LightInTheBox is rated 3.7 based on 8,861 reviews