LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.73

3.7 Rating 8,876 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.7

Based on 8,876 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 23rd April 2024

421

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dress is not as described and that’s being kind. I have contacted them three times but no response.”

Helpful Report

Posted 2 years ago

“Initially things were going well because I accidentally placed a second order of the Sunset Lamp which was reasonably easy to do by accident and I received a full refund for the second order. However I’m still waiting for first initial which I placed on May the 5th. And I’m not sure when I will receive it, and have asked PayPal to step in to help me with this situation.”

Helpful Report

Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I apologize for what happened and any inconvenience caused. I had conducted new Ticket ID =23602432 in our ticket center and will help you check the order status. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 3 years ago

“Happy with 2 items delivered within 14 days.. but still waiting on the 3 item in which I have emailed 4 times asking where the 3rd item is No reply & still no 3 item . . & No refund.. will not use this company again delivery on time but 3 item not on time still waiting”

Helpful Report

Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I apologize for any inconvenience caused. Please kindly let me explain what happened to your order. Please be kindly noted the 3rd item "Light Brown Swimsuit" was out of stock at the end of March. The shortage might last for a long time. In order not to delay your entire order, we cancelled this product and arranged the full refund of this product in amount of GBP17.5 for you on 2021-04-02. We had conducted a Ticket 23250748 to notify you this issue. It was found you had checked this ticket. Do you remember it? You may log into your account, go "My Tickets" and go that ticket for more details. To avoid further question, I also had conducted new Ticket ID =23602359 in our ticket center to follow up your case. If you did not receive the refund for the cancelled product, please log in your light in the box account--go " personal center"--"my ticket" to check our reply . Thank you for your cooperation.

Posted 3 years ago

“took ages to ship and instead of an actual refund i was offered 10% of what i paid :/”

Helpful Report

Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =23547743 in our ticket center and provide a Better solution for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 3 years ago

“I am still waiting for my order to arrive it was suppose to arrive last week. I really hope it comes soon”

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Posted 3 years ago

“ordered a large jacket what turned up was a extra small with a large label , absolute junk poor quality sizing all wrong , never using these again , impossible to contact and no returns information , please avoid , Chinese rubbish”

Helpful Report

Posted 3 years ago

Dear customer, We feel sorry to hear the jacket does not meet your satisfaction and you felt difficult to contact us too. On our website, you will be easily to find a "Help Center" button on the top banner. Next time, please click this button and submit a Ticket to contact our customer service if you need any help. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html In order to help you, our supervisor had conducted new Ticket ID =22831218 in our ticket center to help you check the case and will try our best to help you out. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 3 years ago

“I ordered an XXL shirt and received the shirt in an XL size which was too small. I tried three times to contact the company to exchange the shirt for the size I ordered. I received no response whatsoever. Now I am stuck with a shirt that does not fit for which I did not order.”

Helpful Report

Posted 3 years ago

Dear customer, This is customer service from lightinthebox, I would like to help. We're regret to hear that the shirt you received too small , we would check the size issue and offer suitable solution . after checking , we found that the customer service replied you in ticket 22686817 already , normally all tickets will be replied within 24 hours ,but due to peak reason ,we're sorry it may have reply a slight delay . Please check your mailbox, we've send you an email (ticket #22741618) and will try our best assisting you to resolve the problem. Best Regards, Lightinthebox Customer Service

Posted 3 years ago

“I bought a pair aokeda hiking trousers. I ordered a large because im a waist size of 34-36. When they arrived i couldn't get them past my knee. They are more for a 24-26 waist. Im giving them to my nephew. Measurements are misleading. I wont be ordering trousers from here again”

Helpful Report

Posted 3 years ago

Dear customer, This is customer service from lightinthebox, I would like to help. We're regret to hear that the item measurements have some problem , please do not worry, we would take full responsible about this . Also we will feedback this measurement issue about this item to related deprtment to confirm and improve . Please check your mailbox, we've send you an email (ticket #22741589) and will try our best assisting you to resolve the problem. Best Regards, Lightinthebox Customer Service

Posted 3 years ago

“Ordered only 4 tops and I received 2 of those tops which are not the design print on the front that I ordered; with a third sewn badly so the right arm is twisted and therefore uncomfortable to wear; there is only one that is the design and style I ordered. So bad job Lightinthebox. Bad Job.”

LightInTheBox 2 star review on 25th January 2021

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Posted 3 years ago

“First of all my l tried to buy some goods from you but the price was so high that I couldn't afford.do l plead for the the reduction of prices”

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Posted 3 years ago

“extremely poor quality goods, and very difficult to return. Very little returns information took days to get info on how to return, very complicated and requires sending goods back to an address in China at your own expense. Decided to cut my losses and not throw good money after bad by the cost of return was almost the value of the goods! Put frock in kids dressing up box, all it was good for!! wish I could have given it 0 stars.”

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Posted 3 years ago

“Boutons mal cousus manches pas serrées”

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Posted 3 years ago

“Products good quality but took almost one month to arrive but company advertises 4-7 business days .I was disappointed”

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Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the shipping delay and all the inconveniences caused. But please be advised that it is a peak shipping season. All shipping companies are overloaded by packages due to the busy holiday season (Black Friday, Cyber Monday, Thanksgiving, Christmas, New Year). So the shipping company requires longer time than before to deal with all the packages and ship them. We appreciate your kind understanding in advance. In order to show our apology, we had refunded you shipping fee as compensation of this delay. Normally we could not offer you more. However, I truly value you as our customer and do really want to let you feel satisfied. So I had conducted new Ticket ID =22398728 in our ticket center and will apply for a new Better solution for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know whether you would like to accept it or not. Thank you for your cooperation.

Posted 3 years ago

“First of all the prices are very reasonable and the app is very easy to use . But unfortunately the shipping sucks. I placed an order in Tue last week of November and on the 6th of December I finally got a tracking number that is completely useless. All it says is a shipping label was created in New York when I track it . It is now the 20 th of December and it still says the same thing no change after 2 full weeks of the label being created. It says on the app all packages will be shipped 5 to 7 days it does not say that it is going to take 3+ weeks to receive them. That sucks to cause I was ready to buy a lot more from them if it was a good buying experience but unfortunately it was not.”

Helpful Report

Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22363846 in our ticket center and provide solutions. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 3 years ago

“The T shirt is too small. I want a UK size 14!!”

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Posted 3 years ago

“Order placed on November 27, 2020 and I can’t track shipment!!! Order status? 73G23612A643 12105 Invoice ID : Lib 2011270941185379”

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Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. Your order #2011270941185379 was shipped via US Priority Line-LITB1-First class-PH on 2020-11-28 . The tracking number is 9200190258803355533032. After checking, it shows the package was delivered to your Mailbox successfully on 2020-12-07. Tracking link: https://t.17track.net/en#nums=9200190258803355533032&fc=21051 Online update tracking information: [2020-12-07 16:53 PRINCETON, WV 24740, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 4:53 pm on December 7, 2020 in PRINCETON, WV 24740.] Did you receive the package? If not, please firstly contact USPS by calling (+1 800) 222 1811 and ask them to help you check the package. I also had conducted new Ticket ID =22131144 in our ticket center to follow up your case. If your problem is not resolved, please log in your light in the box account--go " personal center"--"my ticket" to contact us again. I will help you investigate the case further. Thank you for your cooperation.

Posted 3 years ago

“Ordered on 28th November, but now at the 6th December and no ability to track the delivery via Royal Mail tracking number which doesn't exist. It makes me think this is not a genuine site.”

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Posted 3 years ago

Dear customer, We apologize for the problem. Could you please provide us with your Order Number, so we can help you check the order status? Thank you for your understanding and cooperation in advance.

Posted 3 years ago

“Buyer Beware! I purchased a sleeping bag which was advertised on their site as "White Duck Down". The product that arrived was 100% polyester with polyester hollow fiber filling. I attempted multiple times to get a return and refund processed. I provided pictures and detail about the incorrect advertising 8 times. Each time customer service contacted me back, they asked for info which I had already provided. It was a very frustrating experience but I finally did get a refund after writing several bad reviews on multiple sites and requesting a charge back from PayPal. The company asked that I change my reviews to reflect a 3star rating if they refunded me. I am happy to update my review to reflect that I received a refund, but they do not deserve a 3star rating. They make returns extremely difficult. Frankly it is horrible. I still will never do business with this company again.”

Helpful Report

Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =21798532 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.

Posted 3 years ago

“I am so disappointed I had no idea that I could not just return the items as it would Cost much more to ship them back to China. So only getting 20% back I will never order from here again.I am now stuck with 2 items that do not fit.”

Helpful Report

Posted 3 years ago

Dear Sarah, We regret to read your disappointment with this order. I would like to review your case, and see what possibilities there are to solve this satisfactory. Can you please tell me the order number? Often we will offer our customers the opportunity to keep the item with a partial refund and this doesn't exclude the possibility to return for a refund. This is offered as a commercial gesture, as for items without quality problems the shipping fees are customer's responsibility. I invite you to reply my colleague if you have another solution in mind. We are open for your suggestions, and eager to reach an agreement with you! Hoping to hear you soon, LightInTheBox Customer Service Team

Posted 3 years ago

“quality of material not .what is shown in picture , when it came it was polyester. Couldnt be bothered to mess about sending back kept dress . wouldnt recommend .”

Helpful Report

Posted 3 years ago

Dear customer, We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort. Thank you for your understanding and cooperation in advance.

Posted 3 years ago

LightInTheBox is rated 3.7 based on 8,876 reviews