LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,176 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so disappointed I had no idea that I could not just return the items as it would Cost much more to ship them back to China. So only getting 20% back I will never order from here again.I am now stuck with 2 items that do not fit.”

Helpful Report

Posted 4 years ago

Dear Sarah, We regret to read your disappointment with this order. I would like to review your case, and see what possibilities there are to solve this satisfactory. Can you please tell me the order number? Often we will offer our customers the opportunity to keep the item with a partial refund and this doesn't exclude the possibility to return for a refund. This is offered as a commercial gesture, as for items without quality problems the shipping fees are customer's responsibility. I invite you to reply my colleague if you have another solution in mind. We are open for your suggestions, and eager to reach an agreement with you! Hoping to hear you soon, LightInTheBox Customer Service Team

Posted 4 years ago

“quality of material not .what is shown in picture , when it came it was polyester. Couldnt be bothered to mess about sending back kept dress . wouldnt recommend .”

Helpful Report

Posted 4 years ago

Dear customer, We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort. Thank you for your understanding and cooperation in advance.

Posted 4 years ago

“I don't know how good they are because I was trying to see if they were legit because used my brother's card to buy it and I don't want him to get fraud and I don't know how to track a package I also don't have an account so if someone could please help me I'm really happy to see them I've wanted those lights for so long and it's just seemed a little too good to be real but I really need someone to help me It also didn't give me when it would be here.”

Helpful Report

Posted 4 years ago

Dear customer, We apologize for the problem. We do really want to help you check the order status, but we need to know the correct Order ID firstly. Unfortunately, "3380" is not the correct order id. Our Order ID should be like "39888703" or "201006190039888703", for example. Could you please check it again? Thank you for your understanding and cooperation in advance.

Posted 4 years ago

“Hi Why have I not received a confirmation details email re an order i placed today ? Every time I order online this is standard practice .. Money taken out of account .. Please confirm Thanks”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. We received and confirmed the payment of your order #39389244 on September 8th (today). Please don't be worried. Please be advised that normally the payment confirmation letter via emails. But it was found you placed this order from a phone number. So we were unable to send you the confirmation email because we did not know your email address. We appreciate your understanding in advance. Your order was shipped via AU Priority Line-YDH on 2020-09-08. The tracking number is BN6101174232. Delivery normally takes 5-8 business days. Please be kindly waiting. Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates. Tracking link: https://www.ydhex.com/tools/inquire?number=BN6101174232 Your kindly understanding and cooperation are highly appreciated.

Posted 4 years ago

“Ordered a outfit, it was received well within the delivery window. The outfit was 3 pieces I was going to wear to a wedding. The pants fit, the shell was 2 sizes too small and the jacket was too large and boxy. The stitching on the seams were wrinkled. Return process is faulty. Images have to be sent from a laptop not a mobile device. After sending measurement images thru a friend’s computer I received a email reminding me to finish completing my return process. I would not order from them again, way too much uncertainty and work to return cheaply made clothes.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. We are really sorry that the dress doesn’t meet your satisfaction. We'd like to help you resolve the problem, but we need your kind cooperation to provide some information in helping us verifying the quality problem. We promise to take full responsibility after confirming the quality problems. If you could not send the photos via ticket, we will help you upload the photos via another way. Please don't be worried. I had conducted new Ticket ID =21558076 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“I ORDERED A PRODUCT ON 15 APRIL 2020 ORDER NO. 36846331. RECEIVED A MESSAGE THE NEXT DAY THAT IT WAS NOT PAID SENT ORDER AGAIN AND THEY SUBTRACTED THE AMOUNT TWICE FROM MY CREDIT CARD WITH NEW ORDER NO. 36846582 TRIED TO CONTACT BUT WAS TOLD TO WAIT FOR DELIVERY AND THEN RETURN I HAVE BEEN WAITING 5 AND A HALF MONTHS WITH NO DELIVERY CONTACTED CUSTOMER SERVICE SEVERAL TIMES BUT ONLY RECEIVE STANDARD PROMOTIONAL ANSWERS ACCORDING TO LIGHT IN THE BOX CONTRACT THE PACKAGE WILL BE DEEMED LOST IF NOT DELIVERED IN 4 MONTHS AND MONEY WILL BE REFUNDED. REQUESTED A REFUND SEVERAL TIMES BUT NO RESPONSE. I WILL NOT RECOMMEND THIS SERVICE TO ANYBODY”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. We sincerely apologize for the shipping delay of both orders and all the inconveniences it may have caused. We will take full responsibility of this problem. We do expect you may give us another chance to resolve this problem. I had conducted new Ticket ID =21524401 & 21524407 in our ticket center and will help you resolve the problems in a professional way. please log in your light in the box account--go " personal center"--"my ticket" to check our replies. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Great Stuff Until Ordered 5 items to the same all items shipped separately each one had separate duty and taxes added on which was not noted. and duty and taxes is 85% of the original fee price Beware”

Helpful Report

Posted 4 years ago

“Placed a order and still waiting for order to be shipped more than a week later. You wouldn't think it would take over a week to process a order. Don't know what's up, but taking way too long to ship my order while the took my money immediately.”

Helpful Report

Posted 5 years ago

“I waited for over a month for my order and was overpriced to begin with when I saw the contents in reality! I had also paid a shipping charge. When I received my order my postman advised me I needed to pay an additional €32 on customs charge ... this was a rip off . I paid €120.00 already and shipping charge and then a customs charge ? I definitely won't be buying from this website again. What I receiced wasn't worth a quarter of the cost.”

Helpful Report

Posted 5 years ago

“My order is taking long to arrive I ordered it on June 18th a iPhone 8 Plus otterbox case my order number is 2006180637974182 I payed Shipping insurance which was £3.55 Royal Mail to 4-9 business days so I can get my order quicker it has said it has shipped but I’m unable to track my order its saying “It's not available in the carrier's system yet” and it’s says “If Your order can't be tracked, the chosen shipping method takes 10-20 business days, but sometimes, 30 business days. I payed a quicker shipping insurance for a reason so I can get my package quicker. And now it’s saying i have to wait longer 🤦🏾‍♀️Please fix this .”

Helpful Report

Posted 5 years ago

“I ordered cycling trousers in a "UK 4XL" size as I noticed the waist sizes quoted were much smaller than normal UK sizes. I'm normally XL - 2XL. What they sent me was "Asian size 4XL" which were way too small. The returns process is expensive and a real hassle, so I sold them to a friend who is a UK "L" size. I would not buy from Light In The Box again due to the size and return issues. I lost £10 on this transaction but would have lost more if I'd sent them back to China for a refund.”

Helpful Report

Posted 5 years ago

“We ordered and paid for airpods. The site was saying it was still pending even though the money was took out so we decided to try again and once again the money was taken and no way of tracking the airpods and it wasn't in my orders”

Helpful Report

Posted 5 years ago

“Uhm can someone please answer I accidentally order 3 air plus and I would like to delete 2 of them and get my money back please and I would like to have only 1 shipped to my address please can you refund me for 1 of those and ship only 1?????? I need to know ASAP”

Helpful Report

Posted 5 years ago

“Order took 2 weeks which i would expect anyway but it was the quality towel rail for bathroom nearly £28 could have bought a better one from wayfair and cheaper overpriced wont be making another order”

Helpful Report

Posted 5 years ago

“Does this company take pay pal lol bet they don’t why order from a country that gave us and other countries the virus”

Helpful Report

Posted 5 years ago

“Ordered a large bundle of shirts 10 weeks ago, still haven’t received them. Asked them last month about it and they said the workers had been on break for a Chinese holiday? Then they posted they were on there way. Still no shirts and I asked them about it again, getting no reply. Got another email saying that they were on there way again, so I checked. Tracking shows that I don’t have any orders coming so I’m probably out a lot of money. To bad, cause at the Community we’re in I’ve had a few dozen people ask me about the shirts and wanting to order some to. They are all waiting to see if I ever receive mine. They aren’t getting back to me anymore. Wondering if the Corona virus has shut down the warehouse?”

Helpful Report

Posted 5 years ago

“Despite promise of fast delivery it took weeks to receive my harem yoga pants I ordered size xl for uk size 20-22. The pants looked ok but just fitted my niece (size 14)! Definitely not the size advertised! So....I just wish I read the reviews before purchase. I can’t find a good one!”

Helpful Report

Posted 5 years ago

“Ordered a New Year’s Eve complete flapper costume and even paid extra for fast shipping! Still nothing! Tried to contact them but it sends me to a customer service site that you have to pay for to talk to anyone in person! 😡😡😡😡🤬🤬🤬🤬! I’m livid! What a rip-off!!!”

Helpful Report

Posted 5 years ago

“I also placed an order and paid wxtra to have it here for Xmas but that's not happening now so a disappointed kid in the morning. Like another user I had a problem of the order not being traceable when I checked. What I did was to log out and then log back in and my order is there. It might help and also let's you then contact customer services if you wish. Without an "active" order you can't contact them. I might be wrong but that's what I have found.”

Helpful Report

Posted 5 years ago

“I brought 3 dresses because I like what I saw in the picture, but when I received it doesn't look like the one in the picture. Quality is inferior and I think is desonest to place picture from someone else's site and trying to imitated that fashion.”

Helpful Report

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,176 reviews