Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

“These people are Crooks. Do not buy their product. The product in person looks nothing like the picture that you order, it is a poor quality, and very different. When you try to get a refund and return the product, they won't let you, without YOU paying for the shipping when it came, and the shipping going back, which is more than the product. Beware that if you spend your money with these crooks, you may encounter the same thing that I am going through. Then, to make this even crazier, I gave them a bad review, and they started responding to my review, and emailing me, using my own name, as a signature and a greeting. How weird is that? When I asked them about it, they claim it is just a coincidence, and they just happen to have the same name. My name is unusual, this is some sick game that they are playing. The name thing didn't start until I gave them a bad review. When you ask for a refund and how to return the product they offer you to keep the product and give you less than a quarter of what you paid. I don't want this product even for free. They can have it, that is how bad it is. I want a FULL REFUND. DO NOT waste your money on these crooks.”

Helpful Report

Posted 4 years ago

“They sent the wrong size and I was asked for photographic evidence. This I provided and have requested return details 5 times. They have deleted my requests and photos from the app and removed the link to request a refund. They even suggested I should try to sell it secondhand! The item had no tags or labels and was very poor quality!!! I want to send it back, the refunds and returns process does not exist ! Do not deal with this company.”

Helpful Report

Posted 4 years ago

“Very difficult to make a return, complicated process and you have to pay your postage for sending the return to China..”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY IF YOU NEED TO RETURN ANYTHING. The Light In The Box web site needs to be taken down and re-written. There is a clear Returns policy and in one line, deep in the text it states "we will not be responsible for the return shipping cost." Not unreasonable, except nowhere on the site does it state that the product is being shipped from China and that return shipping costs for a 1 kg package is about £35. This means that for many products making a return is not cost effective. The initial shipping cost on my order was about £8 and it would not be unreasonable to assume that the return cost would be similar. There ought to be either a company-paid voucher system to cover cost of returns or a European based warehouse to handle returns. Currently Light In The Box is effectively being fraudulent in claiming that "We aim to offer (return) services that will benefit all our customers"”

Helpful Report

Posted 4 years ago

“Ordered Xmas dress on 2nd Dec still not received said it was shipped Royal mail still waiting but Xmas is over its the 29th Dec now still no news waste money can't go round in Xmas dress all year”

Helpful Report

Posted 4 years ago

“Definitely do not use this company. I ordered a phone cover for my dad's new chinese Redmi Note 9 phone. It didn't fit. The company said it might be because Chinese and UK sizes are different! Its a Chinese phone! They said i would have to pay for return postage and it would probably take 20-30 days and only then would i be refunded and that maybe I should just keep it and give it to a friend and they would give me 10% off the value of the cover. The cover was 6.54 so basically I would get 65p back and i certainly wouldn't get the full £10.41 which was the cover plus postage!!!”

Helpful Report

Posted 4 years ago

“Still waiting....”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. We will take full responsibility of the shipping delay. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22468690 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“I ordered some cycling jerseys and pants on the 11th of December..I waited a week and then contacted them since it had not been sent yet.They responded and told me it would be sent out no later then the 25th of December..Still has not been sent out yet..Very disappointed”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22468507 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“I cannot stress this enough. Do not use this company! They are a Chinese based company that send you the incorrect items and takes 3 months to get a refund.”

Helpful Report

Posted 4 years ago

“I’m new to this company didn’t realise good were coming from China …I ordered Christmas lights , said 5-7 days delivery …………… IM STILL WAITING !! So disappointed , at this stage not even 1 star is applicable, theses people should not be trading … I will be getting my money BACK!! Absolute waste of time ……… PLEASE DO NOT ORDER FROM THESE PEOPLE !!”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I will follow up your case. We sincerely apologize for the shipping delay. We completely understand that you need the order as soon as possible. However, please kindly note that all shipping companies are overloaded by packages due to the busy holiday season. So the shipping company requires longer time than before to deal with all the packages. We'd like to take full responsibility of this shipping delay. I had conducted new Ticket ID =22454866 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.

Posted 4 years ago

“Quality poor. Refund policy not workable. Told costs to return mean nit worth it so try to order another size & see if you can give original order to friend. No refund though!!! Would never use this site again”

Helpful Report

Posted 4 years ago

“Terrible service from this company, ordered a Christmas themed hoodie for my son on the 4th of December (free delivery). The company charged me for delivery and it I still have not got my goods it is now the 27th of December Xmas has passed! So much for 4 to 7 days delivery times. Been offered a voucher of 50% what good is that to me I want a full REFUND!!!!!!”

Helpful Report

Posted 4 years ago

Dear customer, This is customer service from lightinthebox, we feel sorry that the packages delayed due to peak season, they will be delivered on 12.24-1.2, for our apology, we would offer reward as compensationif you satisfied with the received item . And please be understand the free delivery coupon have limits, the order amount need over GBP49 , sorry for any misunderstanding . Please check your mailbox, we've send you an email (ticket #22444460) and will try our best assisting you with this. Best Regards, Lightinthebox Customer Service

Posted 4 years ago

“Looks like I got caught in a scam with this company. Had no idea my order would be shipped from China. Paid lots extra for expidited shipping. Still waiting. It was a Christmas gift for my grandson. Do not recommend buying from them.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I will follow up your case. Please be noted we source our products from the suppliers located spread in Asia. For your product, the most qualified supplier is located in China. So we sourced it from them and shipped it from our Chinese warehouse. We appreciate your understanding in advance. But please be noted that your order is not delayed. The promised shipping time is 4-7 business days (5-11 calendar days). So your package is still in normal transit when it was shipped out on Dec. 22nd. Next time, if you need the order sooner, we highly recommend you to place the order a little earlier. I had conducted new Ticket ID =22444847 in our ticket center and provide you more details about the package status. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Ordered on the 10th Dec. Didn’t realise it was shipped from China! Still not despatched. And impossible to get hold Of. Avoid! Spend your money elsewhere.”

Helpful Report

Posted 4 years ago

“Ordered a t shirt for my dad for Xmas which took a while to arrive (it was unclear before purchase that it was shipping from China). On arrival it was too large but when I contacted for an exchange I was informed I would have to pay postage to return it to China to get any sort of exchange or full refund so was instead offered 10% of price refund (grand total of 90p) or 20% of the value in a gift form (£1.40 which could only be used if I ordered something else). Horrendous customer service, they blame the customer if the size or anything else is wrong. Now attempting to claim chargeback through bank or PayPal From these clowns. For anyone else thinking of buying, don’t. Go and find an alternative place where you can easily return or refund. If you decide to order, they will tell you it is Chinese sizes ( rubbish as I have bought from Chinese manufacturers before and everything comes up small) but they are actually about 5 sizes larger than any size in the U.K. Their concept of medium is closer to XXXL in U.K. sizing and this is not stated anywhere clearly”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I will follow up your case. We apologize for the shirt is not fit. But please be noted all our clothes are sold with detailed measurements. You need to take the measurements first, compare the measurements with the ones indicated in our size chart and then pick the correct size. If you just pick normal size without refer to the measurements, the clothes always do not fit properly. We appreciate your kind understanding in advance. Based on our policy, we are unable to cover any shipping fees incurred for the return of non-quality products. You can check the return policy statement in following link. https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0. However, I truly value you as our customer and do really care about your feeling. So I had conducted new Ticket ID =22444754 in our ticket center and provide special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us your decision. Thank you for your cooperation.

Posted 4 years ago

“I placed an order in October for a Christmas present. It never arrived and customer service said it would arrive at the end of January. That's 3 months delivery time for 1 package.”

Helpful Report

Posted 5 years ago

Dear Terry, Thank you for having reviewed our website. First we want to let you know that we are very sorry that this order still hasn't reached you yet. We will try our best to quickly solve this problem. I see that your order dispatched on the 29th of October with our most economical shipping method. According the international carrier your package arrived on the 16th of November in Ireland . Given the long time it arrived in your country we assume that by now AN-post has already send your parcel back to us. Unfortunately we can't provide more detailed information, as this type of parcel cannot be tracked after having arrived at the destination country. tracking link: https://t.17track.net/en#nums=9063701158906&fc=190072 In this case we suggest sending your order a second time through improved shipping method. If you agree then this order could reach you within the next +- 15-20 days. However if you don't wish to wait any longer, then we will immediately refund you. We have send you an email (ticket #22439461) and we'll be awaiting your decision how you like this problem to be resolved. We are looking forward for your reply! LightInTheBox Customer Service Team

Posted 4 years ago

“Reading all the bad reviews I know now why I have not received a dress I ordered over 2 weeks ago when it should have been a few days. I have tried to get in tough with them by e.mail with no success. Not even any shipment of my order news from them. Disgusting company and should be reported.”

Helpful Report

Posted 5 years ago

“Took too long to get here, when it eventually did my Xmas jumper was 2sizes too big and to top it off, the WRONG one. Don't use lightinthebox people, it's a load of S--t 👎”

Helpful Report

Posted 5 years ago

“A Christmas scam. On Dec 2nd I ordered Christmas tshirts for my family to wear on Christmas morning for fun. I placed the order around a blaze of Christmas advertising promises of "order now, in time for Christmas", etc, etc. Well, guess what? Its Christmas eve, and no sign of the order! :( SCAM! very disappointing.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. Your order was delayed because it is a peak season. But I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22416616 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. Your order was delayed because it is a peak season. But I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22416616 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 5 years ago

“they mark standard sized items as made to measure to avoid issuing refunds and returns. the quality is not as good as picture shown but you will not be able to refund them”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox Reviews