LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered in August. I received an email after a few months saying my address was wrong (it wasn't) and I needed to send the right one asap (which I did). Still nothing after 4 months. Obviously they try to blame me for not receiving anything. On our local reviews in South Africa , they receive mostly 1 star terrible reviews and then some very suspicious 5 star reviews in a row.... Terrible terrible company!!”

Helpful Report

Posted 5 years ago

Hello We apologize this package hasn't reached you yet. In fact this delay is highly unusual. The logistic department is checking where your parcel currently is. We will update the results in a few hours.Please refer to our email (ticket 22346297) for further details. We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 5 years ago

“I put a review on about two weeks ago. After 12 emails to Customer services I have finally received a full refund of £147.47 although it cost me £23.30 to post the dress back to China via Royal Mail tracking. At least that amount to loose isn’t as bad as the cost of the dress although it is enough. I certainly won’t be buying anything from this site again. Size of dress was far too small and they wanted me to have credits to shop on their site. I insisted I needed the refund so I can buy another dress for my sons wedding elsewhere. My persistence paid off although they are not easy to contact. BEWARE !!!”

Helpful Report

Posted 5 years ago

“AWFUL COMPANY!! I wish I had read reviews before buying an item from this company! The hoodie I received was ridiculously small and of really bad quality you can barely get your fingers let slone your arm through the cuffs. The material was horrible it was nothing like how it looked on their website. When trying to return I received an email asking me to give it to a friend or relative and offering a 40% reward or 30% refund absolute joke! I recommend never to order from this cowboy company! I will be so careful in the future who I order from.”

Helpful Report

Posted 5 years ago

“Ordered a endoscopy scope on 5th of December they took £25-33p from my bank account on the 6th of December and up till now which is the 16th I am still waiting for it to be delivered if it does not come I will inform my bank (fraud office)”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. Please be advised that your order is not delayed till now. It was shipped via UK Priority Line-Intel-valley on 2020-12-08. The tracking number is GV573944336GB. Delivery normally takes business days : 4-7 / calendar days :5-10. So normally you shall receive the package by 2020-12-18, which is 10th days of shipping. Tracking link: https://www3.royalmail.com/track-your-item#/tracking-results/GV573944336GB As I truly value you as our customer, I had conducted new Ticket ID =22305768 in our ticket center to follow up your case. If you have further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us via this ticket. We will try our best to help. Thank you for your cooperation.

Posted 5 years ago

“They take money never deliver and ignore emails”

Helpful Report

Posted 5 years ago

Dear customer, we did not ignore your emails. Actually we conducted Ticket 22107296 on Dec. 7th and provided you with solutions. However, we did not receive your reply until now. So we were unable to help you further. Could you please contact us again via Ticket 22107296 and let us know which solution you prefer to take? Or if you find the previous solutions are unsatisfactory, please tell us what can we do to meet your satisfaction. We will try our best to help.

Posted 5 years ago

“I ordered a watch which arrived without the specified charging cable. Attempts to ask for a cable or replacement just resulted in nonsensical emails offering a 20% refund because of costs involved in sending it back to China! I shall now throw it in the bin and lose my money - which I suspect is what they want me to do. This is not a genuine business.”

Helpful Report

Posted 5 years ago

“They were quick to take my money but failed to deliver. They keep coming up with excuses blaiming RoyalMail & although they say that my order was despatched now they are saying that I've been contacting the wrong people. This is the most dishonest, incompetent & inefficient people I have had dealings with. How come they are still allowed to operate? Why has there been so many complaints against them?”

Helpful Report

Posted 5 years ago

““LIED ON EXPEDITE SHIPPING & REFUND POLICY. DON’T PATRONIZE THEM!!! THEY HAVE NO INTEGRITY!!! THIS COMPANY TREATS THEIR CUSTOMERS WITH NO RESPECT. LIGHT IN THE BOX IS GREEDY. THEY PLAY GAME IN PROCESSING THE REFUND AND STILL ENDS IN VERY, VERY UNSATISFACTORY RESULT. I REFUSED THEIR OFFER. THEY PUT ME THRU HELL AND GAVE ME STRESS. THEY CAN HAVE THEIR OFFER AND SHOVE IT TO “WHERE THE SUN DOES NOT SHINE IN ONE OF THEIR ORIFICES”!!! If you know what I mean. I DON’T WANT TO HAVE ANYTHING TO DO WITH “LIGHT IN THE BOX”ANYMORE. THERE ARE OTHER BUSINESSES THAT CAN SATISFY THEIR CUSTOMERS WITH DIGNITY!!! I DO NOT RECOMMEND “LIGHT IN THE BOX”. I placed an order of almost $300 and paid for the Expedite Service $32.66 for 3-4 business days shipping on 11/01/2020. The packages were not shipped until 11/28/2020. I asked for $32.66 refund that did not show in my bank statement even up to today. After numerous online message back & forth, still no luck. I don’t recommend this company. They lied! They do not honor their “Expedite Shipping Service”. They also lied about refunding my $32.66 because my bank statement (November and up to today (12/7/2020) does not show they refunded me the $32.66. I even spoke to the my bank’s customer service if there is any pending refund of $32.66. This company, “LIGHT IN THE BOX” lied. THEY TRIED TO OFFER ME ITEMS TO CHANGE MY REVIEW WITH CONSUMER AFFAIRS’ FROM 1-STAR TO 4-5 STARS.”

Helpful Report

Posted 5 years ago

“Derekegan Ireland I am waiting over 6weeks now for order they give me tracking numbers that do not exist for courier service in Dublin Fastway I being ask them to refund my account whit no joy”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We sincerely apologize for the shipping delay. Your package has arrived in "DUBLIN MAIL CENTER" in Ireland. However, the mail center is overloaded by packages due to the busy holiday season (Black Friday, Cyber Monday, Thanksgiving, Christmas, New Year). So they require longer time than before to deal with all the packages and ship them to the next locations. Tracking link: https://t.17track.net/zh-cn#nums=YT2032221266108950,YT2032121266102852 Online update tracking information: [2020/12/14 20:05:07 Due to the volume increase in the peak season，the carrier processing has been delayed，please wait patiently，We will continue to update the progress.----DUBLIN MAIL CENTER] We apologize again for the inconvenience caused. But would you please be kindly waiting for a few more days? You will not regret for the products. And we'd like to offer you a compensation of waiting. I had conducted new Ticket ID =22265464 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“Ordered 3 weeks ago and still waiting”

Helpful Report

Posted 5 years ago

“You receive below email to exchange!!!!!! If the product has been received on the past 7 days and it belongs to our returnable category, it's brand new with original tag and packaging as per our return policies, you can return it to our warehouse in China. Please note you will be responsible for return postage. Returns can take from 20-30 days. However, based on our experience, the costs to return might be the same or half the price of your parcel even if you use the cheapest postal service. So return to China may not be an economical option. Instead, we suggest to keep the item, give it to a friend/family member. We'd like to propose the following offer which may be more beneficial and practical than a return:”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY. My son ordered a winter coat for his fiancé for £60, it is a piece of rag and not worth a fiver, looks rubbish and is so thin. It’s like a Father Christmas coat in black. Company offered 30% back and keep the rag or pay postage back to China which could take three months and get 40% refund. The address on the envelope was in Manchester. CON CON CON”

Helpful Report

Posted 5 years ago

“Goods ordered on Oct 28th and as yet today 14thDec2020 goods have not been received, item was posted so I can’t undestand why the delay. There web site is not senior citizen friendly and I can’t get through to them. Last time I buy from China!!”

Helpful Report

Posted 5 years ago

“Never use this company. The products are appauling quality. Arrived damaged and cheap material. Cant return as too expensive so company suggested I give to a friend! £50 wasted. What a con.”

Helpful Report

Posted 5 years ago

“Stay away from this website. Got 2 items which came to €34 and had to pay €23 import charges. The 2 items were very bad quality and will never be worn. It will cost more to return them. Very bad customer service. Will never buy from this website again. Just sorry I did not read the reviews before I made the purchase.”

Helpful Report

Posted 5 years ago

“I ordered an xl ladies jacket which took a month to arrive and fitted a small child- when I asked for a full refund I was told I had to return in to china which would cost over half what I paid for it - alternatively I could keep it and receive a 2.5% refund- this is terrible service - dont buy from them - I will give my jacket to a charity shop to teach myself that if something looks too cheap it probably is !”

Helpful Report

Posted 5 years ago

“Awful product awful service”

Helpful Report

Posted 5 years ago

“Light in the box advertise mink eyelashes as being "100% cruelty free" why are they lying to customers? Disgusting.”

Helpful Report

Posted 5 years ago

“I would not recommend this company. Product took a while to arrive came with an EU plug not UK. Tried to return for refund. Said I could pay for the postage back to China or accept a 20% refund. Absolutely disgusting - have paid for a product that will go in the bin!!”

Helpful Report

Posted 5 years ago

“scammers please beware”

Helpful Report

Posted 5 years ago

Dear Customer, We are truly sorry for all inconveniences caused. May we know if you've made an order on our website? If yes then tell us the reason of your dissatisfaction and also mention the order number. With this information we will then be able to help you. We are looking forward hearing from you, LightInTheBox Customer Service Team

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews