Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

“Order Number: 2011211040941630 There's no delivery”

Posted 5 years ago

Hello Rafael, Thank you for writing this review and reaching out to us. We are aware the importance of your order and we'll assist you with delivery. After checking the tracking page we see that your package has arrived in the UK since this morning. The package will be delivered any moment now. For further details you may also inquire with Royal mail. tracking website: https://www3.royalmail.com/track-your-item#/tracking-results/GV568752143GB We have send you an email (ticket # 22181613) with further details. Please feel free to respond if you have any questions or doubts. We are always happy to help, LightInTheBox Customer Service Team

Posted 5 years ago

“When they eventually respond. The message is blank .... Stuck with a watch that does not work AND I lost money. Light in the box 2 : me : 0”

Helpful Report

Posted 5 years ago

“Order No.: #41206736 of 2020-11-27 14:25:26 Payment Method: PayPal I keep emailing you and nothing, you have taken my money but wont come back to me. I have contacted Paypal for them to return my money. I have queried this time and time again and someone in your office just marks the ticket as action - its not!! please come back to me, on here maybe!! I am very upset with your company”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We've checked and regret to find that your order was delayed due to the unexpected high demand of the shirts. We have contacted our supplier and asked them to prioritize your order. So would you please be kindly waiting for a few more days? I had conducted new Ticket ID =22161336 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 5 years ago

“I received my smart watch yesterday and it is it working. Charged it since yesterday and still not going on. Been trying every email to notify them - to no avail. All return as “ I delivered “”

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Posted 5 years ago

Dear customer, We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? All customers can submit a ticket to contact our customer service department. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html Thank you for your understanding and cooperation in advance.

Posted 5 years ago

“VERY VERY bad company. did not send my product and refused to give me a refund, avoid if you can. i dont leave reviews but i am so upset about how they treated me. bad morales. bad people.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We regret to hear that you did not receive this package. We contacted DHL before and they told us this package could not be delivered because you refused it. According to our policy, we are unable to process any refund if the package is not delivered due to customer reason. However, I truly value you as our customer and do really want to help you. I had conducted new Ticket ID =22146693 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.

Posted 5 years ago

“Ordered 2 girls sweatshirts, horrible polyester no wonder the sea is so polluted. Best advice, save your money and shop elsewhere.”

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Posted 5 years ago

“Ordered 2 girls sweatshirts, horrible polyester and sizing seems to be guesswork, there must be some funny shaped people in China. Really cheaply produced and nasty products. Stay away from Light In The Box and save money.”

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Posted 5 years ago

“16 day delivery time and the childs t-shirt was worth about £3! Cheap material, poor quality stitching and no washing instructions, will not be buying from them again”

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Posted 5 years ago

“I ordered Xmas decks to the total of £23. I have had text messages from courier wanting £16 postage I am not paying that as nothing was on check out stating I had to pay,if it was I certainly wouldn’t have ordered 2 decs coming to nearly £40. If I do not receive this within the next couple of days I will be in touch with PayPal for a refund. Order number 41118391”

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Posted 5 years ago

Hello Kay, Thank you for writing this review and reaching out to us. We very regret that custom duties were levied on your order. We see that your package already arrived since yesterday in the UK and is ready for delivery. Please be aware that custom duties are not shipping fees and we are unable to estimate this during your ordering process, as duties vary per country and they are not always enforced. We highly recommend anyone to inform themselves on this subject, prior making an order from an overseas seller. You can find more information on this on the following link: https://www.lightinthebox.com/knowledge-base/c1229/a3021.html?prm=1.34.145.0 Please check your mailbox, we've send you an email (ticket #22145950) with further details. We will be awaiting your response. We are looking forward helping you with this! LightInTheBox Customer Service Team

Posted 5 years ago

“The Christmas Decoration of the door santa is below poor it is dreadfull cheap and nasty I would go as far as utter rubbish in fact it went straight in the garbidge bin not good for your reputation.”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We are really sorry to hear this Christmas decoration didn't meet your satisfaction. We also regret to find that you had thrown it away, so we could not verify if it had any quality problem from a picture. Next time, if you find a product has quality issue, please contact us firstly and send us some pictures to show all the quality problems. Then we can use the pictures to seek a compensation from the supplier for you. Now it might be impossible for us to get compensation from the supplier for you. But as I truly value you as our customer, I still had conducted new Ticket ID =22146281 in our ticket center and provide some solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“DO NOT USE THIS COMPANY I ordered t shirts over 2 weeks ago I got an email to say the items were lost and will resend them and that has been over a week can’t be contacted kissed bye to money”

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Posted 5 years ago

“Save yourself the hassle and stress and DO NOT buy from these. My items turned up and did not look anything like the pictures and despite ordering bigger sizes were still too small even for a child, The quality of the products were also very poor. I posted the items back as per their request and they said they would pay the return postage and once I sent the postage info they then said they wouldn't. I've had countless emails from them stating different things and each time its all just lies and fobbing me off. I have left other reviews where they have replied saying they will refund for the items and postage but that is just to make them look good like they're acting on it when they're not. I am now out of pocket after sending the items back and getting nowhere with them. Do not buy anything from this company and do not trust the replies they leave on the bad comments as they do not see them through. I have also reported them to the ombudsman. If you want to throw your money away, have your time wasted and be lied to then by all means go buy their rubbish.”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We appreciate your kind cooperation to return the order back. After checking, we have not received the return package. We promise to issue you full refund GBP 55.34 after we receive the return package. We also mentioned that we would like to cover 50% return postage for you. However, when we tried to apply for this refund on Dec. 3rd, this refund request could not be completed. It was found you opened a Paypal Claim for this order. Please be noted we are not allowed to process any partial refund when a Paypal Claim is opened. We appreciate your understanding. As I truly value you as our customer, I had conducted new Ticket ID =22146149 in our ticket center and provide NEW solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“This is more than a bad experience in fact this company should stop scamming people because all what they present online doesn't represent the physical good couple with stealing as well. I ordered just last week 2 pairs of men tracksuit. But to my greatest dismay i received today just 1 complete pair of the tracksuit and the other one just the top and no trouser for it. The worst about it is that the dresses are substandard and of very poor quality, in short is a big scam. I doubt why such companies should be allowed to dupe innocent people who are working hard for their money. Moreover, I paid for express shipping and when the items were delivered i was ask to pay for custom duty. Besides the items were not even delivered on time. So I don't see the reason why I paid for express shipping.It's unfortunate that I'm ot able to upload the photos coz they already know what they are doing.”

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Posted 5 years ago

Dear paul, This is customer service from lightinthebox, we sincerely apologize for what happened and all the inconveniences caused. please be note the item need processing time before ship, you may be not notice processing time , so the express was delivery on time . About the quality problem, please be provide us the picture of actual item you received, we will responsible for it once we confirm. Please check your mailbox, we've send you an email (ticket #22145720) and will try our best assisting you with this. Best Regards, Samira Lightinthebox Customer Service

Posted 5 years ago

“Ordered on the 6th and money taken out immediately I have not received a confirmation or order number. Plus charged $20 for shipping. Did I just get scammed. Tony”

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Posted 5 years ago

Dear customer, We apologize to hear about your problem. We do really want to help you but we need to know your Order Number firstly. If you can't provide us your order number, could you please advise us your full name and the email address you used to place this order? We will further check it in our system. Thank you for your understanding and cooperation in advance. Sincerely LightInTheBox Customer Service

Posted 5 years ago

“I placed an order on 26 November. Money has been taken but items are still being 'processed' on 7th December, no sign of being shipped and if I'll ever receive them.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. Your order was delayed due to the unexpected high demand of the products. I had conducted new Ticket ID =22135945 in our ticket center to further investigate your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply later. Thank you for your cooperation.

Posted 5 years ago

“Dodgy company! My order still hadn't been shipped a week after ordering. I requested a cancellation and this was ignored, they then told me it had been shipped even though he tracking number didn't work for several days after it was 'shipped'. Really rubbish and dreadful customer service. Am still waiting...”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We are really sorry that this order was not cancelled successfully before shipment. It is our fault and we would like to take full responsibility of it. After checking, it shows your package is currently on the way to UK. The online tracking has been updated. It will be updated again once the package arrives in UK. Online update tracking information: [Thursday 03 December Item is on its way to the RDC.] We have asked the courier to prioritize the order delivery. So would you please be kindly waiting for a few more days, till Dec. 15th? We can fully understand your disappointment and will help you resolve the problem with our greatest effort. So I had conducted new Ticket ID =22131101 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.

Posted 5 years ago

“PLEASE DO NOT USE THIS COMPANY FROM CHINA. THE SERVICE IS AFULL AND MORE LIKELY YOU WILL NOT GET YOUR PRODUCT I ordered a item, six weeks latter it’s still not here, you try to contact them ( impossible ) you get told the item is lost by the carrier and we will send a replacement via express that will take 5/7 working days. But guess what the item is not delivered. I just wish I had read the reviews before purchasing.....”

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Posted 5 years ago

“Purchased 2 pairs of trousers from Lightinthe box but were too short in the legs even though I am only 5’ 6” tall and size medium. Asked to return but customer services told me it would be uneconomical to return as had to be to China. I was told to give the trousers away and accept 30% to 50% refund. A joke surely but apparently not if other reviews are anything to go by. I wish I had read reviews before my purchase. I purchased on a site Lightinthebox.co.uk and delivery was said to be by Royal Mail. Nothing to suggest I would have to return to China and no terms and conditions to agree to. I have raised a dispute with PayPal and hope they will reverse the payment.”

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Posted 5 years ago

“Problem from the start Ordered 2 kids T-shirt’s started to pay then decided to add 2 Adult T shirts paid for the complete order of 4 and payment taken from C/C I didn’t receive an confirmation of order,I then get email saying I hadn’t paid for the 2 kids T-shirt’s I sent photo evidence of my payment to them I then get email saying OK will dispatch no later than 30/11 I’m still waiting doesn’t seem to recognise m log in and still no Tracking number or Delivery Very Very Dissapointed”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We are really sorry that your order was slighted delayed due to the unexpected high demand of the shirts. Your order was shipped via UK Priority Line-Intel-valley on 2020-12-03. The tracking number is GV571810685GB. Delivery normally takes 4-7 business days, which is equals to 5-11 calendar days. So you shall receive this package before 2020-12-14, which is 11th days of shipping. And the online tracking will be updated once the package arrives in UK. We appreciate that you can be patient while waiting for the updates and the package. Tracking link: https://www.royalmail.com/ To reduce your concern, I also had conducted new Ticket ID =22116792 in our ticket center to follow up your case. If you have any further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us again via this ticket. Thank you for your cooperation.

Posted 5 years ago

“I should have read the negative reviews before ordering. I have no confirmation email, monies have been taken and no products received..... as yet! I live in hope that my order will be fulfilled!”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. We confirmed the payment of your Order #41033991 on Nov. 24th. A payment confirmation letter was sent to your email address "anne.mary.******2@gmail.com" on the same day. But sometimes it might go to the spam email folder. Could you please check your email box again? Your order was shipped via UK Priority Line-Intel-valley on 2020-11-24 . The tracking number is GV567769575GB. After checking, your package has arrived in UK. It will be delivered in the next 10 days. We would highly appreciated if you can keep on waiting for this order. https://www3.royalmail.com/track-your-item#/tracking-results/GV567769575GB I had conducted new Ticket ID =22107875 in our ticket center to follow up your case and will apply for a compensation for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox Reviews