Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

“I would like a refund i am not happy with my product mis sold false advertisement looks nothing like photo.”

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Posted 5 years ago

“scam a f xd”

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Posted 5 years ago

Dear Customer, We are truly sorry for all inconveniences caused. May we know if you've made an order on our website? If yes then tell us the reason of your dissatisfaction and also mention the order number. With this information we will then be able to help you. We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 5 years ago

“This application is nice to shopping its good service and delivery and fastest delivery I can say that is fantastic service it my personal experience”

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Posted 5 years ago

Dear Sandeep, We are confused as you've told you are happy with the purchase, but gave us a bad rating. If there are any un-dealt issues then please contact us so we can help you solve them. We are looking forward helping you with this! LightInTheBox Customer Service Team

Posted 5 years ago

“this is a phony company these are laughing clowns not recommended do not use”

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Posted 5 years ago

Dear Customer, We are truly sorry for all inconveniences caused. May we know if you've made an order on our website? If yes then tell us the reason of your dissatisfaction and also mention the order number. With this information we will then be able to help you. We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 5 years ago

“One star seem too much. I would not recommend this company to anyone. they take no responsible in returns and/ or exchange. You end up having to pay postage to China.”

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Posted 5 years ago

Dear Customer, We are sorry for the troubles you've encountered with this order and would like to help you solving this. We believe returning item should be easy. Can you please tell us your order number? You can also contact our customer service from your account. We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 5 years ago

“Order trainers, took ages to arrive, then the size was totally wrong, it said UK6/EU39, but they were much smaller, 5-5 2/1, I asked for a total refund, but was told, I might prefer to resell them and get a 20% discount or 10% refund of trainer price. It was going to cost £8.95 to send it all the way back to China, bot the Reading UK address on the parcel. Will never use them again,...”

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Posted 5 years ago

Dear Customer, We are truly sorry that you've received shoes in a different size. Can you please tell us your order number? This is a grave problem and if confirmed, you will be eligible for a full refund. I regret to tell we don't have an address in the UK. You are probably referring to the courier's depot, with which we don't cooperate with. We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 5 years ago

“Worst company ever for customer service. They took my money over three weeks ago and goods never arrived. There is no way to get into contact with them either - just constantly get taken all over the place. Help Centre doesn't work - just says You Have No Orders - even though they took my money and No Telephone Number. Coplete scam artists if you ask me. The amount of money was not a lot but I bet they think that people will just give up and go away. I have asked my bank to go after them as they could be scamming people all over the place !”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for writing this review and reaching out to us. Please make no mistake, we have been doing business online for over 12 years and have many satisfied customers. Your order was shipped on 2nd of November with the 'Airmail_track' shipping method. We promised a delivery time between 13-25 business days, which means you can except to receive this package by 7th of December the latest Tracking Information: https://t.17track.net/zh-cn#nums=SF6042206574378&fc=100012 Kindly note you've chosen our most economical shipping method and your parcel has only recently arrived in Ireland. The delivery should take much longer to reach you. You can easily contact us by login in to your account (******@****ayard.ie). We have a customer service that will always try their absolute best help! For this order we have made contact with you by email (ticket #21968207). We hope you will enjoy your weekend! LightInTheBox Customer Service Team

Posted 5 years ago

“Worst company I ever dealt with, provided sub standard goods in totally useless packaging. Arrived damaged and had to return to CHINA!!! at my cost and now spent 2 months trying to get a refund. THIEVES, ROBBERS.”

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Posted 5 years ago

Dear Customer, We are sorry for the troubles you've encountered with this order and would like to help you solving this . Can you please tell us your order number? Items can be returned easily and return shipping fees will be covered fully, after we have confirm the goods are substandard or delivered damaged. We are looking forward helping you with this! LightInTheBox Customer Service Team

Posted 5 years ago

“So anyone else think it’s a coincidence that exactly 4 hours ago... a very high number of shoppers all submitted 5 star reviews in broken English (that’s clearly a translation software) stating how great this site was? Just saying 🤷🏻‍♂️”

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Posted 5 years ago

Dear Customer, We are truly sorry for all inconveniences caused. May we know if you've made an order on our website? If yes then tell us the reason of your dissatisfaction and also mention the order number. I can assure all our reviews are real and from genuine customers. We sell our goods around the globe and will ask our customers to review their purchases. We hope you will enjoy your weekend! LightInTheBox Customer Service Team

Posted 5 years ago

“F........ you”

Helpful Report

Posted 5 years ago

Hello We are truly sorry for all inconveniences caused. May we know if you've made an order on our website? If yes then tell us the reason of your dissatisfaction and also mention the order number. With this information we will then be able to help you. We hope you will enjoy your weekend! LightInTheBox Customer Service Team

Posted 5 years ago

“I ordered and received confirmation of payment email as well as order number #40767062. ( expedited delivery ) When I check status , It reads “ order lost empty “ .”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We've double checked and confirm your order is still valid. It is currently in the processing phase and will be shipped out from our warehouse around Nov. 23rd. Once we ship your package we will send you an email that includes the courier name and a package tracking number for your reference. Please don't be worried. We sincerely apologize for the problem as you mentioned. It might be caused by a system bug. We'd like to help you check what caused this bug and then find a way to fix up it. I had conducted new Ticket ID =21955375 in our ticket center to contact you and follow up this problem. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“These are scammers, they scam buyers all over world, false ads, rubbish products, no return no refund, fake return address, all their 4-5 star rating are fake, read all the reviews before you kiss your money goodbye, avoid these rats at any cost.”

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Posted 5 years ago

Hi, We are not sure why you said our positive reviews are fake. But we promise all our reviews, no matter in which rating, were for real shopping experience on our website. Some customers placed orders on our website, received these orders and wrote positive reviews when they were happy with the orders. We regret to find that you had an unhappy shopping experience. Could you please advise us your Order Number and more details about your request? We will then further investigate your case and then find a proper solution to resolve your problems. Thank you for your understanding and cooperation in advance.

Posted 5 years ago

“I ordered a warm-up suit from them, not knowing that it comes from dongguan China. They sent me a woman's suit. When I complained, they told me they would take 30% off the purchase and that remainder I'm the cost would go to my next purchase. They told me to keep the suit and give it to someone here. I told them I would never ever order anything from them again. It's a rip-off! Never ever order anything from them. And like someone else said, they don't even deserve one star.”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I will re-follow up your case. I checked your previous Return Ticket 21821099 while I get confused. You did not mention you received a women's suit. You only told us the men's suit did not fit and you would like to return it back for a replacement. Since it would be costly to return the order back to us, we suggested you to keep the order with discount and you agreed. If you told us the suit was wrongly shipped, we would not just ask you to keep the order. We would help you investigate the case further and find a more proper solution for your case. Hope you understand it. I had conducted new Ticket ID =21947301 in our ticket center and will help you investigate the case further. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 5 years ago

“The Company LightInTheBox @lightinthebox · Retail Company - does not keep its term and conditions and internal policies. Please, all who purchase on-line be aware that they do not do refund on your order if it is cancelled within 24 hours how it is stated in their Terms and Conditions and their website. I cancelled my order in 10 min after placing it due to a mistake, but it was not possible to either to edit/correct the order nor it was processed by the Company as per what they have provided on the website. They waist my time, so I need now to raise a disput by authorising my Bank to deal with the dispute. Thanks God, I paid with the Credit Card. Be CAREFUL and do not order, try another Company - more reputable.”

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Posted 5 years ago

“They don't even deserve one star. Took over two months, 25 messages and several emails to get a refund for a purchase that I tried to cancel, and even then didn't get 100% back and not all to my credit card. I tried to cancel immediately, which in theory was acceptable in accordance with their policy (as ordered male instead of female item in error) but their system wasn't working so they shipped it anyway. I had to return it (going to the post office etc.) and claim my money back. What a process. Many hours spent trying to right their wrong and many days awaiting a response on a number of occasions. and their system for returns is slow and cumbersome. If it wasn't for my being determined I wouldn't have gotten anywhere. And in the end no real apology or compensation. Never again.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I've checked all your previous tickets and regret to tell that you totally misunderstood what happened. Please let me explain. Please be noted that we did not receive any cancel request for this order before it was shipped. This order was shipped out on Sep 21st. While the first time we were contacted by you was on Sep 30th, via Ticket 21660701. We are afraid that you submitted the cancel request to a wrong place. Please also be advised that our customers need to contact our customer service dept. via Tickets. So if you tried to contact us via other ways, we would not know if you had a problem with your order. We appreciate your understanding in advance. But we still tried our best to help you resolve the problem. As we truly value you a our customer, we handled your case specially and helped you return the product back for a refund at our expense. I do really care about your feeling. So I had conducted new Ticket ID =21947351 to contact you and will try to find another way to make you feel satisfied. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“Do NOT use this company , I ordered a iphone cover as per there website only to find when it turned up after 8 days, that it was the wrong one (to Big ) I then requested a replacement but was told that I would not get one unless I sent the old one back and I would have to cover the cost back to china. .they say that they give size details on the web site but like all things you don't see it at all ,they also say that their iphones are a different size in china(which is odd as that is were they are made)..so don't use this company at all you have been warned..”

Helpful Report

Posted 5 years ago

Dear customer, We regret to hear about your problem. But we've checked and find that you ordered wrong model case in this order. Below is your original order details, from which you can also see in your account: 【S80143810000C CaseMe New Retro Leather Magnetic Flip Case For iPhone SE2020 / 11 Pro Max / 11 Pro / 11 / Xs Max / Xs / Xr / X / 8 Plus / 7 Plus / 6 Plus / 8 / 7 / 6 With Wallet Card Slot Stand Cover Color:Black| Compatible Models:iPhone XR|]】 You picked model "iPhone XR", instead of iPhone SE as you need. This was why the case did not fit. We are afraid that you might pick the wrong model by accident. Based on our policy, you may return the phone case back to our Chinese warehouse for a replacement or a full refund. But please be noted the return postage will be at your cost. We are unable to cover shipping fee for the return of non-quality product. You can check the return policy statement in following link. https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0 However, we truly value you as our customer and do really want to help you. Our supervisor had conducted new Ticket ID =21947094 in our ticket center and provide a Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“Read the reviews before buying from this seller, no refund no return, do not waste your money.”

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Posted 5 years ago

Dear customer, We regret to hear that you were unsatsfied with us. As for your case, could you please provide us with your Order Number firstly? Please also let us know more details about your problem. We will further check it and try to find a better solution to help you out. Thank you for your understanding and cooperation in advance.

Posted 5 years ago

“They charge you, but you will never receive the product. Don't go near this site if you care about your money.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for writing this review and reaching out to us. Firstly we like to offer our sincere apologies for the undelivered package. We are aware it is frustrating to wait a long time for a package that eventually doesn't arrive. The logistic manager checked earlier and found that your order was delayed. As this delay was totally unacceptable we already proceeded with a full refund of your order. details transaction: cybersource ILS -31.96 2020-11-08 07:21:34 withdraw Please check your recent bank statements, as this amount should be received on your bank account. In the meantime we've asked our financial department and by the start of next week we will have more details. We will update you shortly by email (ticket #21921781). In the meantime we hope you enjoy your weekend! LightInTheBox Customer Service Team

Posted 5 years ago

“Contacted them as I delivered a parcel to my door and I’m a corner block opposite shops which obviously was stolen and even though I communicated with them I did nothing nothing at all to fix the problem won’t be buying them recommend them to anyone at high-risk”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for writing this review and reaching out to us. We are astounded to read that our parcel was stolen at your doorstep. This type of situation isn't common and we very pity you that this happened. Please don't worry, we stand behind our customers and will not leave you in the cold. However I need to mention that you didn't contact us and we were unaware of this problem. For any issues you need to log in to your account and from there you can contact our customer service. We invite you to check your mailbox (ticket #21920847) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts. It will be our pleasure to help you! LightInTheBox Customer Service Team

Posted 5 years ago

“Two sets of outdoor lights arrived quite quickly and were put up in the summer months but not used. One set of lights has now given up after only a few days use. Wrote to ask for a replacement and its only a 30 day window. Will not be buying from them again.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox Reviews