Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

“This is a fraud company, they have misleading ads, no refund, they are shifty, I open a dispute case with PayPal they asked me to close the case before they give a partial refund, avoid.”

Helpful Report

Posted 5 years ago

Dear Customer, We would like to help you with this. Can you please tell us your order number? Please note that Paypal will keep the funds on hold until they've reviewed your case. If we made an agreement we will need you to close the dispute and allow our services to instantly process your refund. This way a satisfactory outcome will be reached quicker and with less hurdles. If you can tell me your order number then I will be happy to chcek this for you! We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 5 years ago

“They’ve got my money and I’ve not recieved my order yet. I can’t get in touch with them . Cannot ring them no phone number. What a terrible company.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for having reviewed our website. Please don't worry, your order is bound to arrive in the UK any moment! Unfortunately we are unable to call you. You can easily contact our customer service from login in to your account (***istan@gmail.com). This order was made on 7/November and shipped 2 days later on the 9th. For this order 'EconomyExpress' shipping method was chosen, with a promised delivery between 4-7 business days (= 5-10 consecutive days). This means you can except to receive this package by the 19th November the latest Tracking Information: https://www.royalmail.com/track-your-item#/tracking-results/GV560992050GB We have send you an email (ticket # 21915107) with further details. Please feel free to respond if you have any questions or doubts. We hope you will enjoy your weekend! LightInTheBox Customer Service Team

Posted 5 years ago

“I have not recieved my order yet order number 2011060940519645 tracking number is GV560992050GB Money already paid”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for having reviewed our website. Please don't worry, your order is bound to arrive in the UK any moment! Unfortunately we are unable to call you. You can easily contact our customer service from login in to your account (***istan@gmail.com). This order was made on 7/November and shipped 2 days later on the 9th. For this order 'EconomyExpress' shipping method was chosen, with a promised delivery between 4-7 business days (= 5-10 consecutive days). This means you can except to receive this package by the 19th November the latest Tracking Information: https://www.royalmail.com/track-your-item#/tracking-results/GV560992050GB We have send you an email (ticket # 21915107) with further details. Please feel free to respond if you have any questions or doubts. We hope you will enjoy your weekend! LightInTheBox Customer Service Team

Posted 5 years ago

“I wish I could give 0 rate the worst ever to buy please don't buy from them nothing is like throwing you money. I received wrong size after very complicated returns i send it back with my expenses but never refund it I lost my money”

Helpful Report

Posted 5 years ago

“They’ve got my money and I’ve no goods yet. I can’t get in touch with them their site will not recognise my details. Cannot ring them no phone number. What a terrible company.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We checked your account, this order was placed under the account "green****g5656@gmail.com". So you can use this account to log into our website to find your order and SUBMIT Ticket to contact Customer Service next time. You may click the "forget password" to reset your personal password if you forgot it. Please refer to the following link to see how to contact Customer Service via submitting Ticket: https://www.lightinthebox.com/r/contact-us.html Your order was shipped via UK Priority Line-Intel-valley on 2020-11-05. The tracking number is GV559759214GB. Delivery normally takes 4-7 business days (=5-10 calendar days). So you shall receive the package before 2020-11-15, which is 10th days of shipping. Please be kindly waiting. Tracking link: https://www3.royalmail.com/track-your-item#/tracking-results/GV559759214GB Online update tracking information: [2020-11-12 02:41 Your item has reached Preston MC and will now be sent to your local delivery office] To reduce your concern, I had conducted new Ticket ID =21905331 in our ticket center for your order. If you have further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us again. Thank you for your cooperation.

Posted 5 years ago

“Dishonest and misleading advertisement, scammers, avoid.”

Helpful Report

Posted 5 years ago

Dear customer, we are sorry that you were unsatisfied with us. We do really want to help you but we get confused. Could you please advise us more details of your problem, so we can check and solve problem in timely manner? Thank you for your understanding in advance.

Posted 5 years ago

“Terrible company with terrible business practices and terrible customer service. I ordered several products larger than I thought necessary to be sure it would fit. But when they arrived, they were all far too small. When I reached out to request an exchange for a different size, they rudely refused. Horrible company, terrible customer service, terrible business practices. Run, don't walk, away from this company as fast as you can. You've been warned.”

Helpful Report

Posted 5 years ago

Dear customer, We are sorry to hear that you want to return some items you bought. Please be noted we could not accept your return request because your order has passed the 7-day warranty. And your cosplay corset belongs to the Category "Cosplay & Costumes". Based on our policy, the return for non-quality reasons is not accepted to this category. You may refer to the link below for more information of our return policy: https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0 We regret to find that you might not check our policy carefully. However, as we standard for the customer's satisfaction, we would like to provide a Special offer for your case. Our supervisor had conducted new Ticket ID =21898313 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.

Posted 5 years ago

“Would not recommend. Still have not shipped my item and it’s been 10 days. I realize there’s a processing time of 1-4 days but it’s been over 10. Upon trying to contact, I have not been contacted back. Have made two tickets which take “1-2 days” to be responded to and I have not been contacted. Very disappointed as it was a gift and it will not be received on time.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We've checked and regret to tell you that your order was delayed due to the unexpected high demand of the products. We apologize for the inconvenience caused. We have contacted our supplier and asked them to prioritize your order. So would you please consider to keep this order a few more days? To show our apology, we'd like to apply for a compensation for you to wait for this order. Is that fine with you? I had conducted new Ticket ID =21898255 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“extremely poor quality goods, and very difficult to return. Very little returns information took days to get info on how to return, very complicated and requires sending goods back to an address in China at your own expense. Decided to cut my losses and not throw good money after bad by the cost of return was almost the value of the goods! Put frock in kids dressing up box, all it was good for!! wish I could have given it 0 stars.”

Helpful Report

Posted 5 years ago

“Take money, then you wait couple months to get your t-shirt. Negative. Dont recomend.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. We've checked and regret to find that your order was delayed due to the unexpected high demand of the Yellow shirt. It is one of the most popular products on our website. We apologize for the inconvenience caused. We have contacted our supplier and asked them to prioritize your order. So would you please consider to wait for this order a few more days? I'd like to apply for a refund of shipping fee for you as compensation. Would you like to accept it? I had conducted new Ticket ID =21891929 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“Beware of size. Quality is fine, but I always wear a medium and these were so small I could not even pull over my legs. When I tried to return, they would not provide provide a return label or credit and their response was "may we suggest that you keep the item, to give it to a friend/family member". After pushing for a refund/credit, they offered a 30% refund on the product, not total cost or I could arrange and pay to ship it back to China. So understand SIZE DOES NOT match American typical sizes and their is no returns.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We are sorry for the pants are not fit. Please be advised we are a company serving customers all over the world. So our clothes can't be sold in US sizes only. In order to help customers pick the correct sizes for clothes, we provide the size chart with detailed measurements on each product page. We need your cooperation to measure yourself first and refer to the size chart to decide which size to take. If you just pick normal size without refer to the measurements, the clothes are always go small. We appreciate your kind understanding in advance. However, I can fully understand your disappointment. As I truly value you as our customer and do really want to make you feel happy, I had conducted new Ticket ID =21891649 in our ticket center and will apply for a better Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“Ordered mens jumper 2 weeks ago and have not received it”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. We've checked and regret to tell you that your order will be delayed due to the unexpected high demand of the product. We apologize for the inconvenience caused. We have asked the supplier to prioritize your order. So would you please be kindly waiting for this order a few more days? I will apply for a compensation for you to keep this order. I had conducted new Ticket ID =21884206 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 5 years ago

“Very bad service not delivering so far for 3 weeks”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. As for your case, please let me explain what happened to your order firstly. We received your payment of this order on 2020-10-27. When we started to process your order on the second day, we found the size information of the following products was missing: https://www.lightinthebox.com/en/p/the-triangle-print-dustproof-all-powerful-slipcovers-stretch-sofa-cover-super-soft-fabric-couch-cover-with-one-free-pillow-case_p7981774.html?sku=276_36679|1_20151|282_6294 So we conducted a Ticket 21816223 on 2020-10-28 to ask which size you prefer to take for the above sofa covers. However, we did not receive your reply for such as time, so we were unable to continue with your order. Hope you understand it. While I am happy to find that you replied us with the correct size yesterday. We will start to process the items as you required. Your order is currently in the processing phase and will be shipped out on November 17th. We will try our best to process your order and ship it as soon as possible. Please be kindly waiting for this order a few more days. To reduce your concern, I also had conducted new Ticket ID =21884124 in our ticket center for your case. If you have any further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us again via this ticket. Thank you for your cooperation.

Posted 5 years ago

“Ordered Item on 31.10.20 9 days and waiting, confirmation email picture of item is completely different to the item ordered!?When tracking order it says nothing found! And looking at the other reviews I've been had over too...be very careful ordering from this company.. I feel lucky it's only £45 wasted and not £100's NEVER AGAIN will I order from them!!”

Helpful Report

Posted 5 years ago

“It took 14 days for pkg to arrive, too late, they DO NOT take returns !!! I have never dealt with a company that does not accept returns. BEWARE $75 with unopened costume”

Helpful Report

Posted 5 years ago

Dear customer, We apologize for the problem. Could you please provide us with your Order Number, so we can further check what caused your problem? We will try to find a proper solution to help you fix up the problem. Thank you for your understanding and cooperation in advance.

Posted 5 years ago

“Terrible company. My order didn't arrive and they've been no help trying to track it or refund me. There customer service representatives are rude and unhelpful. Do not order anything from them!”

Helpful Report

Posted 5 years ago

“AVIOD - TERRIBLE CUSTOMER SERVICE - they ship the wrong size shirt and then contrary to what their own website says (READ their own return policy), they say you must submit all kinds of photos and then you have to pay for the return shipping, which is the OPPOSITE what their own website says WHEN the problem is that the WRONG SIZE WAS SHIPPED.”

Helpful Report

Posted 5 years ago

Hello Dennis, Thank you for writing this review and reaching out to us. We took note that 1 of the shirts was delivered in the wrong size. We are very sorry for the inconveniences this may have caused. Usually if there are problems customers will send us photos to proof their claims are correct. This allows us to process a refund without the items having to be send back. Sizing issues are in general preventable, as all our clothing is sold with a detailed size chart. It's was therefore perfectly logic we asked for photos so we could confirm the measurements of your shirt are different compared to those indicated on our size chart. As we didn't receive your photos we were unable to judge your case. We believe that you did check our size chart but the shirt size you received are incorrect. Therefore we have begun to process the full refund, you don't need to return it back. We invite you to check your mailbox (ticket #21876113) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts. It will be our pleasure to help you! LightInTheBox Customer Service Team

Posted 5 years ago

“AVIOD - TERRIBLE CUSTOMER SERVICE - they ship the wrong size shirt and then contrary to what their own website says (READ their own return policy), they say you must submit all kinds of photos and then you have to pay for the return shipping, which is the OPPOSITE what their own website says WHEN the problem is that the WRONG SIZE WAS SHIPPED.”

Helpful Report

Posted 5 years ago

Hello Dennis, Thank you for writing this review and reaching out to us. We took note that 1 of the shirts was delivered in the wrong size. We are very sorry for the inconveniences this may have caused. Usually if there are problems customers will send us photos to proof their claims are correct. This allows us to process a refund without the items having to be send back. Sizing issues are in general preventable, as all our clothing is sold with a detailed size chart. It's was therefore perfectly logic we asked for photos so we could confirm the measurements of your shirt are different compared to those indicated on our size chart. As we didn't receive your photos we were unable to judge your case. We believe that you did check our size chart but the shirt size you received are incorrect. Therefore we have begun to process the full refund, you don't need to return it back. We invite you to check your mailbox (ticket #21876113) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts. It will be our pleasure to help you! LightInTheBox Customer Service TeamHello Dennis, Thank you for writing this review and reaching out to us. We took note that 1 of the shirts was delivered in the wrong size. We are very sorry for the inconveniences this may have caused. Usually if there are problems customers will send us photos to proof their claims are correct. This allows us to process a refund without the items having to be send back. Sizing issues are in general preventable, as all our clothing is sold with a detailed size chart. It's was therefore perfectly logic we asked for photos so we could confirm the measurements of your shirt are different compared to those indicated on our size chart. As we didn't receive your photos we were unable to judge your case. We believe that you did check our size chart but the shirt size you received are incorrect. Therefore we have begun to process the full refund, you don't need to return it back. We invite you to check your mailbox (ticket #21876113) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts. It will be our pleasure to help you! LightInTheBox Customer Service Team

Posted 5 years ago

“Charged an extra £21.32 from DHL for VAT and extra charges. I purchased a play tent, I was happy with the price on screen and saw nothing to imply there would be extra charges in addition to this. Nor did it mention it was being shipped from China. Once the parcel arrived I received an invoice from DHL wanting to charge me an extra £21.32 on top of the £35 I'd already paid. This is very expensive for an item that wasn't even very good quality. The play tent came in a zip up bag and the bag had come away at the seams from the zip, so was half open. I went to check the item on their website today and it no longer exists, also you can't access any of the items on their site to read the descriptions. The only plus side is no one can buy anything from them at the moment so hopefully save others from being ripped off.”

Helpful Report

Posted 5 years ago

“Still waiting for an order that was placed 12 days ago, which had guaranteed delivery 5-9 days. My order confirmation is not for the item I ordered and customer service is not responding. I wish I had read these reviews before placing my order. And no, I am not fooled by the many positive reviews written in poor english with dreadful grammar and atrocious spelling. Dont waste your money people.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for having reviewed our website. Please don't worry, the parcel will arrive anytime in Australia. Kindly note your parcel is still within the promised deadline. Please be aware all our products posses of a processing time, before we can send the parcel. For your item we find it has a processing time between 1-4 business days. The parcel was send on the 31st of October and for this order you've chosen the 'EconomyExpress' shipping method. We promised delivery 5-8 business days, which means delivery will be made the latest by the 11th of November. Tracking Information: https://www.aramex.com.au/tools/track?l=BN5106643292 You can easily contact us by login in to your account (rwithford@hotmail.com). We have a customer service that will always try their absolute best help! For this order we have made contact with you by email (ticket #21876959). Please feel free to respond if you have any questions or doubts. We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox Reviews