Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

“Ordered a set of lights. No invoice and they took the money from my account. Now it's stating on their website that I don't have an account with them so I can't even contact customer service for a refund. Absolute scam website.”

Helpful Report

Posted 5 years ago

Dear Naomi Breslin, Thank you for writing this review and reaching out to us. First of all please dont' worry, we've found your order and the lights were send out this morning! Your account was created using a phone number. Please login using that phone number and you will find your order #40487468. You will also find it is not hard to contact our customer service once logged in on our webiste. For this order the 'economyexpress' shipping method was chosen, with a promised delivery between 7-13 business days. You can except to receive this package by 25/November the latest Tracking Information: https://www.yuntrack.com/Track/Detail/YT2031121266067693 We have send you an email (ticket #21871453) with further details. If you have any questions or comments then we'd like to hear from you. We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 5 years ago

“Would not refund my money.”

Helpful Report

Posted 5 years ago

Dear Kim Hines, Thank you for having taken the time to write this review. I will be happy to take over your case and help you returning the dress. There are 1000 different scenarios where we would immediately refund our customers. However your case isn't 1 of those, as you've received the dress in good condition and it falls under a special policy. Please check your mailbox, we've send you an email (ticket #21871375) with several different options to handle this problem. Reply this email to let us know how you wish this to be resolved. We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 5 years ago

“Terrible overpriced products with very poor quality and horrible delivery time . When you order something its wriiten 8-16 days and when you ask them where is your product after 45 days , they respond you may wait 90 days cause you have chosen postal service . I ordered a jacket and its soo bad painted like some 5 years old made that in children garden. DONT BUY ANYTHING . IT WONT LOOK LIKE ON THE PICTURES !!!”

Helpful Report

Posted 5 years ago

Hello Andrean, We sincerely apologize for the late delivery and regret to read that the items were unsatisfactory. We are aware isn't a good experience having to to wait a long time for an order to arrive, and to finally be disappointed with the quality of the items. We will try our best to assist you with obtaining a refund. Would you pleas provide photos of the jacket ? We will check with supplier and take full responsibility if any issues can be confirmed. We have send you an email (ticket #21870295) to resolve this and are awaiting your confirmation. Please don't worry, we are confident we can solve this problem! We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 5 years ago

“Zero stars if possible. I ordered a fidget toy from them previously, and it took so long to be delivered I forgot I purchased it. Upon arrival and opening the padded envelope, the paper and plastic packaging was somehow torn and dirty. The item itself was a bit scuffed but functional so I let it go. Last month, I ordered a dress for my sister's graduation. After submitting a friendly enquiry for a status update as I couldn't see it in my lightinthebox account, I was told the order doesn't exist. I'm thankful I put it through PayPal as it was in the triple digits USD. The customer service is ridiculous, they send stock messages that don't even address what you're saying. I've seriously had to restrain myself from using more colourful language. I had my ticket closed even after sending screenshots of all payments and confirmations, no acknowledgement of the order. It's such a great way to make money I guess, just straight up scamming people. I should've read other reviews first, not worth dealing with this lot. They must also spend some of that scammed money on employing bots to write grammatically problematic but positive reviews!!”

Helpful Report

Posted 5 years ago

Dear customer, We apologize for the problem. Could you please provide us with your Dress Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort. Thank you for your understanding and cooperation in advance.

Posted 5 years ago

“LED bulbs were faulty. Refund refused because they had been used, despite there being know way of knowing this without using them. Scandalous. AVOID AT ALL COSTS.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. As for your case, I will apply for the full refund GBP 11.05 for you as compensation. And to save your time and energy, there’s no need for you to ship the 2 unqualified bulbs back. You may also use the rest 3 bulbs and we hope they will work properly. I also realized the previous representative did not offer you enough support. He is a new member of our customer service team. I will instruct him and help him to improve his customer service skills. We will try to avoid the same problem happens again. We do really hope that you can still trust us and give us another chance to serve you. I also had conducted new Ticket ID =21841041 in our ticket center and provide you Refund Details. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“Hi please dont order anything from this site i have just wasted £57 pound on tracksuits which was for xmas present had no end of trouble trying to get them sent back to be told i hadnt ordered from them until i told them to sort it they then got back to me to tell me i can send them back but would cost to much an offered me 30 percent money back so had to except that only to now find out it is 14 pound in rewards on their website which you can only use if you spend over £29 what a con so pls dont waste your time”

Helpful Report

Posted 5 years ago

Dear customer, We apologize to hear about your problem. Could you please provide us with your Order Number, so we can further check your case? We will then try to find a better solution for your case. Thank you for your understanding and cooperation in advance.

Posted 5 years ago

“I never got my order. It was guaranteed 4-7 business days. We passed 10 now. No reply!! I paid a lot of money for shipping. I can’t even communicate with anyone. Will not recommend to anyone. Karma will get you back!”

Helpful Report

Posted 5 years ago

Dear Customer, We are very sorry that you haven't received your order. We would like to check where the package currently is. Could you please tell me the order number, or tracking number of your package? You can also contact us from the website. Please login first and you will find several option how to contact us. We will reply you within 24 hours if your ticket was submitted successfully. We are looking forward helping you with this! LightInTheBox Customer Service Team

Posted 5 years ago

“God awful experience, do not purchase from these people, and I will not purchase from them again. First my package took forever, their app is a mess of tabs and is so confusing. When my package finally got here it was two sizes too small. And when requesting a return, I was refused since the clothing was considered cosplay. Now I'm out $70 dollar, don't download this app and don't use its services.”

Helpful Report

Posted 5 years ago

Hello Jacob, We are sorry for the troubles you've encountered with this order and would like to help you solving this . Can you please tell us your order number? Usually we don't accept items back belonging to the category cosplay. However given this is probably your first order, we will grant you the exception and accept your order as per regular policy. We are looking forward helping you with this! LightInTheBox Customer Service Team

Posted 5 years ago

“I keep requesting to cancel my order and a refund and they keep telling me to wait for the order because 'it wont be that long'. i said no cancel it and they still haven't done it”

Helpful Report

Posted 5 years ago

Dear customer, Please be advised all our products require processing times before the shipment. This is why the orders could not be shipped as soon as they were placed. While normally we could help you rush the processing if you need the order sooner. So we asked whether you would like to wait for this order a little longer or not. But if you did not like to keep the order, we are always delighted to help you cancel it. Please don't be worried. Your order had been cancelled as you requested. Our supervisor had conducted new Ticket ID =21816673 in our ticket center and provide you refund details. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“Scam! Avoid this company!!! They won't send anything and won't even refund you. Scaming bastards!”

Helpful Report

Posted 5 years ago

“Bad customer service. Practically non existing! No item, no refund, no updates on parcel arrival time. Avoid at all cost! You will only loose money and won't get what you want. Good reviews are put everywhere by its own workers!! It's a fact and quite transparent over the Internet. You have bad reviews from real people updated at different times and dates... On the other hand you have all the good reviews written at the same time, date, even formulated the same way 🤦‍♀️. You can easily see these good comments are fake. I watched it for over four days and all I seen is: as soon as bad reviews arrive they will try to block them by adding fewer new good ones to hide the facts. It's a scam people. Don't waste your time and money.”

Helpful Report

Posted 5 years ago

“I ordered a sofa cover which didn't fit my sofa. So I asked them how can I send it back. They offered to return me 20% of the purchase price. The cost was quite high, around 80 euros, so I said no, I'd like to send it back and be reimbursed fully. They wrote me ok, please package it in the original package, purchase the cheapest tracking number and send it back to China! Ok, I couldn't package it in the plastic bag it arrived in as there was no ability to reuse it, so I used my own plastic bag, but at the post they demanded that I buy the cardboard box, they didn't accept it otherwise. The cost of the post services grew up with it, as the parcels in the cardboard boxes cost more, so I paid around 30 euros only for the postage. In 1,5 months(!) I received an email from lightinthebox, saying, that they couldn't return the money back as the product smells and has been used! I was insisting that I didn't use it and it didn't have any bad smell, but they clearly told me that they can't sell it again and that's why wouldn't return me any money. Then I wrote that I would write a bad review about them. This motivated them to offer me 1/2 price voucher for the next order on their website. I said no way I would order anything on your website again. Then they offered me 1/2 back on my credit card and 1/2 as a voucher. I said no, they said it's the last offer, we are sorry. I didn't see any money up until now, it's been a week. So my loss is 80 eur for the sofa cover + 10 eur shipping to Austria + 30 eur for the postage = 120 eur total. Hopefully I'll get 40 eur back on my card.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I will follow up your case. We've checked with our quality test department and they said that your returned products had been used by someone before. Based on our policy, we are unable to process any refund for the used products. But after reading your review, I'd like to trust that you returned the products in a clean condition. I think your products might be polluted during the return progress. As I truly value you as our customer and do really want to make you feel satisfied, I applied for a Special offer for you: I will return 100% original order price you paid for this order back to your Card account specially. If you agree, please log in your light in the box account--go " personal center"--"my ticket" to contact us again via new Ticket ID=21802763. Thank you for your cooperation.

Posted 5 years ago

“It would cost an arm and a leg to return something to China much more than I paid for it. I will never order from them again!”

Helpful Report

Posted 5 years ago

Dear customer, We apologize for the problem. Could you please provide us with your Order Number? We will further check your case and try to find a better solution for you. Thank you for your understanding and cooperation in advance.

Posted 5 years ago

“Absolutely the worst! Do not use this company! I paid an extra $35.00 to have my dress expedited for a party. I ordered it on a Saturday and 6 days later it still hasn't arrived and I don't have a costume for our party. The worst part is, you cant call anyone to talk about it. DO NOT USE THIS COMPANY FOR ANYTHING! You will be so disappointed!!!”

Helpful Report

Posted 5 years ago

Dear customer, We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? Thank you for your understanding and cooperation in advance.

Posted 5 years ago

“They have No customer service, and you cant speak directly to customer service or anyone else. They are a crappy overseas company that takes your money and doesn’t deliver. If you do get lucky to receive your order it will be Months ( i.e over 60 days). Stay away from this company.”

Helpful Report

Posted 5 years ago

Dear customer, We apologize for any inconvenience. Could you please advise us with your Order Number and more details about your problem, so we can further check your problem? All customers can log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html Thank you for your understanding and cooperation in advance.

Posted 5 years ago

“Order number 37626714 processed May 29, 2020. Allegedly shipped June 1. Never received. (granted, it's an international order in the midst of a pandemic, delays were expected). Multiple "tickets," opened and closed with promised refund (September 15, 2020) not materializing, nor promised October 15, 2020 refund. Still awaiting resolution. Despite the good reviews and for the benefit of balance, am adding (rare for me) my experience to the pool of reviews.”

Helpful Report

Posted 5 years ago

Dear customer, this is supervisor from lightinthebox, I am here to help, we checked the order and noticed that the pacakge was confirmed lost in transit on the end of Sep. it is very abnormal situation, we arranged full refund to you at once, but due to the safety reason, we cannot refund to your original paypal account, we ask for the help of financial department to refund to you directly, You will receive the refund within 1~3 business days, please check it later, if you have any further questions, please contact us again.Sorry for all inconvenience.

Posted 5 years ago

“All these reviews are fake. They use the same phrases throughout, " pocket friendly" and "keep it up" this is all Chinese crap and they are trying to scam you out of your money”

Helpful Report

Posted 5 years ago

Dear Customer, this is supervisor from lightinthebox, i am glad to help, we feel sorry that you don't believe the good comments with our company, from the day we started，we are trying to provide better qulity with lower price products to customers all over the world, people often complaint but seldom commend,We are grateful that these customers are willing to share their real and beautiful shopping experience, and we feel very guilty that they were suspected for telling the truth. I am wondering that if you met problems on our website, or you might have some issue should be resolves, if so, Could you tell us the order number? so that we can follow up your case and help out?Thank you for your cooperation in advance.

Posted 5 years ago

“Save yourself some time and frustration and just put your money in your toilet and flush. At least then you will have a fun story to tell! Light in the box products are cheaply made and not as described. Items ship from China and no matter what they promise at checkout, you will have to pay huge customs fees to the delivery person (think 50% of your order value). Refunds are not possible because items ship without confirmation emails, order numbers or invoices. The customer service tab and refund links on the site will lead you in circles. 100 euros completely wasted on a fraudulent company.”

Helpful Report

Posted 5 years ago

“A message from LightInTheBox TID 21521149 of Order 39230139. I place d this order on the 30th August 2020 on my credit card. I got a message from light in the box that my order was cancelled due to 'some risky payment reason' and I was advised that my money would be refunded in 2 days. I waited the 2 days and no refund. Then I messaged them on the 6th September requesting my refund, i got a message back from them saying it will take about 15 days to refund my money because it was a credit card purchase. I messaged again on the 23rd September 2020 requesting my refund and I got a message back saying my ticket was 'closed' and can no longer be replied anymore. I still have not received my refund. Dont order from light in the box!”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I regret to hear that you still did not receive the refund. In this case, I will contact our financial department again to check your case and get the proof of refund for you. I I had conducted new Ticket ID =21759360 for this order and will send the refund proof here later. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“I was not happy with my product wrong size and quality a disgrace will not be shopping from you again”

Helpful Report

Posted 5 years ago

Dear customer, We are really sorry that the order doesn’t meet your satisfaction. Next time, if you have any problem with your order, please log in your account and submit a ticket to contact our customer service department firstly. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html Our supervisor had conducted new Ticket ID =21759333 in our ticket center to investigate your case. We will try to help you resolve the problem with the greatest effort. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox Reviews