Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

“I have just read all the reviews here and agree with all - this company is a scam thankfully I have only lost $35, due to the product I ordered being the wrong size, I have been emailing these people for around two weeks now and they still have not sent me an address that I can return the item to. I am angry with the arrogance of this company suggesting that I donate the item to charity or resell it as it would cost too much to return to China. They are the most shocking company I have ever dealt with. I can only chalk this up to experience. Never again will I deal with them.”

Helpful Report

Posted 5 years ago

“Ordered product 16/08/20. Money taken out if my account immediately. Never got email confirming order so no order reference no tracking no .... please contact me”

Helpful Report

Posted 5 years ago

“worst product I've ever bought! I ordered some LED lights from this company and when they arrived, I put them up, only to find they don't work! have tried everything but the wires are broken. these cost a lot for what they are and now they don't even work. How do I get a refund?!”

Helpful Report

Posted 5 years ago

Dear Sierra Bridgman, We are very sorry for having send you a defective item and will take full responsibility for this issue. I saw that you've contacted us this afternoon, and added a photo showing the wires of the ledstrip detached from the 4-pin plug. Can you confirm whether this product was delivered in this condition, or these detached while setting the lightning up? Is the second Led strip functional, or you've also encountered an issue with it? Also I kindly invite you to check following links, which will guide you on how using this type of product. illustration how to set up this particular ledstrip: https://li0.rightinthebox.com/desc_image/202005/ywtlyo1589817020971.jpg link for troubleshooting various issues with setup: https://blog.1000bulbs.com/home/troubleshooting-led-strip-lights We have send you an email (ticket 21611892) and we'll try our best helping to assist you with this! We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 5 years ago

“Don't do it !!!! My order took over a month to arrive and it was poor quality material and not well sewn, the size was not right - made smaller so if you are still brave enough to order, get at at least one size larger. Offered 20% store credit or 10 % cash refund to return. what a sham. Very disappointed with their "customer service".”

Helpful Report

Posted 5 years ago

Dear Customer, We regret to read about this bad experience. We are truly sorry for what has happened and would like to help you resolve this. Can you please tell me the order number? Based on your case you should have been offered a full refund immediately. We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 5 years ago

“They stole my money. Twice. They sent me the wrong item, and refused to refund. After a month of hastle, they sent me a credit to my lightinthebox account, which I can only use for a purchase twice that amount! Because of this, I dared to order another item to use that credit. Coupla days later, they canceled the order saying the item is not on stock. But they only paid a portion back, not the full amount. Customer service is one of the worst I have seen from the many online shops I have every experienced in my life. This site is a scam! Or the least I can say is that they might be legit but has a very poor customer relation policy.”

Helpful Report

Posted 5 years ago

Hello, We are truly sorry that you've received a wrong product. This is very grave and we take such issues very seriously. You are eligible for a full refund in cash, or replacement conform to your order. Please tell us your order number so we can verify your case. We are looking forward for your reply, LightInTheBox Customer Service Team

Posted 5 years ago

“🤬🤬I placed a order. Paid them... They took my money. Then stated there were fraud issues that is why they can not send my order. I was told it would be be back in my account within 3 to 5 days... Its almost a month and still no money!!!!! Don't support them.. They are stealing and a disgrace!!!! Where is my money!!!! 🤬🤬🤬🤬🤬”

Helpful Report

Posted 5 years ago

Dear Caroline, We are very sorry that our risk control didn't allow your order to proceed. Please note we refused your payment for your own best interest, to protect the card hold from fraudulent transactions. By now you should already have received your purchasing-amount back on your bank account. As you've still didn't receive it, I have asked the financial department to provide us more details concerning your refund. We will update you shortly by email (ticket #21606145). Please don't hesitate to reply this email if you have any concerns or doubts. We sincerly apologize for the disturbance. LightInTheBox Customer Service Team

Posted 5 years ago

“DO NOT BUY! Send not what you ordered !!!”

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Posted 5 years ago

“DO NOT BUY! I paid for a girls shrug and received a pink piece of material... Still waiting for explanation from customer service.”

Helpful Report

Posted 5 years ago

Dear Ms Commins, We truly sorry for having send you a wrong product. My colleague was able to confirm this problem yesterday and we are in the process of arranging a full refund. We also temporarily stopped selling the shrug, to avoid other customer facing the same disappointment as you've had with this order. Again we are very sorry that this happened. I have send you an email (ticket #21606124) including more details concerning your refund. Please don't hesitate to reply back if you have any questions or doubts. It will be our pleasure to help you! LightInTheBox Customer Service Team

Posted 5 years ago

“This is a terrible company. Don't listen to their promises; they won't let you return merchandise. The sizes are way off! It takes forever to receive the product, even when you pay extra. I learned my lesson twice. The first dress I ordered was too small in the jacket, but fit OK. For the price, I decided to order a larger size and use the larger jacket with the smaller dress. Well, it was way too big and in a different color than the first one. That plan didn't work! They must send you whatever is on their shelf. I asked to return one (I was willing to eat the cost of the other one) and was told that sizing is not an approved reason for return. Duh! This is a Chinese company who is only interested in your money. Run!!! Did I mention China?? It takes forever and the quality isn't that great either.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. As for your case, I am afraid that you got some misunderstandings. Please let me explain. --- Regarding the dress itself, it is a Made-To-Order product. It means we don't have a factory full of machine made dresses. Your dress was tailored just for you once you place your order. Based on our policy, we could not accept return for non-quality Made-To-Order products. You can check the return policy statement in following link. https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0 --- Regarding the size issue: Please be advised that all our clothes are made based on our own size chart. We provide the specific measurements for both the dress and the wrap of each size in our size chart. So you need to measure yourself first and refer to the size chart to decide which size to take. If you just pick normal size without refer to the measurements, the clothes always do not fit properly. We appreciate your kind understanding in advance. --- Regarding the color issue: It was found your 2 dresses were not placed at the same time. The second one was placed 1 month later than the first one. Please be noted slightly color difference might be caused by the different batch of vat for processing. Hope you understand it. I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =21601035 in our ticket center and provide some SPECIAL solutions for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.

Posted 5 years ago

“The quality of my two dresses are disgustingly cheap and shabby...I'll never wear them...not even good enough for dusters or floor cloths...returns procedure is so hard to do...think they rely that to make their millions... and costs yet more to even try to return...DO NOT BUY”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. We are really sorry that the order doesn’t meet your satisfaction. As for your case, do you mean both dresses have quality problems? If so, we will help you further check what caused the problem. Then we will provide solutions for you accordingly to fix up your problems. Based on our policy, we will take full responsibility for any quality problem. So once we confirm the dresses have problems, we will help you return the order back for a full refund at our expense. I had conducted new Ticket ID =21596297 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and provide us the information as requested. Thank you for your cooperation.

Posted 5 years ago

“I have a good experience with this.This company is really good and provide the good services I have ever used.i am really satisfied by using their service.this really interesting.i strongly recommend this company.your conversation with customers it's very helpful..””

Helpful Report

Posted 5 years ago

Dear customer, We have read your review and we are very happy to hear that you were satisfied with our service. But we found you only gave us 1 star. So we think we still have space to improve. If you came across any problem, could you please let us know more details so we can further check it for you? Thank you for your understanding and cooperation in advance.

Posted 5 years ago

“The 4 shirts I ordered took over 2 months to arrive. NONE of them came even close to resembling the original pictures as advertised. Additionally, they were nowhere near the size ordered according to their sizing charts. I ordered 2X shirts, one was actually labelled as a 4X (shockingly enough) but was not large enough to even be a 2X shirt according to their sizing chart!!! EXTREMELY POOR QUALITY. They clearly don't follow their own return policy which is convoluted and very much written in their favor. Initially they offered only a small refund which they kept increasing after each email complaint to their so-called supervisors. They absolutely refused to refund my money unless I returned the shirts (which I was happy to do) as long as they pay the shipping costs. I explained that I didn't feel that it was fair of them to expect me to pay the return shipping given that the reason for the error was entirely THEIR FAULT!!! Eventually they said they would refund the shipping costs (after telling me that the cost for shipping would exceed the costs of the order which makes no sense at all), however further warned me that they required that if the product doesn't arrive that I would loose both my refund and the shipping costs. After countless emails requesting a refund, I finally gave up. Why should I trust a company to refund my purchase and shipping costs given their EXCEPTIONALLY poor product and seemingly absent quality control. It didn't seem rational to me that they were demanding the product to be returned and were willing to pay the shipping costs that would exceed the cost of the product. Seemed more likely that they wanted the shirts back for reselling but couldn't help but wonder if they would "disappear" and I would loose the shipping costs too. The volume of email communication and the content of the communication could only be characterized as ABSURD!!! I'm actually amazed they have somehow earned even a 2-star overall rating, they certainly are NOT worth it.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem,in order to meet your satisfaction. We are really sorry the 4 shirts don't meet your satisfaction. We had verified our problem. We promise to take full responsibility for all the unqualified products. Please don't be worried. But we are afraid that you misunderstood us. We did not mean we would not issue you refund product price or shipping fee if the product did not arrive. We just need your kind cooperation to use the postal service return the order back to our warehouse. Normally the package will arrive smoothly if you return it via post office. Your returned package can can help seek the compensation from the suppliers for you. And usually the return postage can be refunded as long as you send us a Return Receipt. We appreciate your kind understanding to our policies. We apologize for bringing you misunderstanding and nervous. We think it might because our previous representative did not describe the solutions in details. We sincerely apologize again for the inconvenience caused. We will improve our service to avoid this problem happens again. But we will be appreciated if you understand us now. I can fully understand your disappointment. I do really want to make you feel satisfied. So I'd like to offer a quicker solution for your case: I will apply for a FULL refund of the rest order price for you at once. And to save your time and energy, there’s no need for you to ship the items back this time. The refund will be returned to your Paypal account within 3-5 days. Please keep this in mind when checking your PayPal account. I thank you again for your patience and support. If you have further question, please contact us again via Ticket 21591001. I will try our best to help you resolve all the problems. Thank you for your cooperation.

Posted 5 years ago

“Asvertised as linen. It is not Very small XL...ordered according to chart. Nothing like XL. Much shorter than advertised. Cant wear it. Colour blue is not as advertised. Cheaply made for the $'s. I won't return, wouldn't waste my time. But will not recommend to anyone in future. False advertising.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I am really sorry that the dress doesn’t meet your satisfaction. I am glad to help with your problems. ---Regarding the Fabric: We state the following information on the product page, below "Product Details": 【Fabric: Slub Fabric】 So this dress was not made of linen. We are sorry that you did not notice the information we provide. ---Regarding the Size and Color: We apologize for the size and color problems as you mentioned. We'll help you further check what caused the problems. Once we confirm the quality problems, we will take full responsibility of them and find a proper solution to help you out. I had conducted new Ticket ID =21585291 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 5 years ago

“Ordered the light up shoes for the kid and the shoes don't even light up. I get that things happen but no one attends to the issue to have it fixed. They will ignore you.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. We apologize for the LED light is not working. We are afraid the batteries of the shoes might not have been activated. I had conducted new Ticket ID =21585200 in our ticket center and provide instructions about how to activate the batteries. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 5 years ago

“Ordered some outdoor trousers,then discovered there were coming from China,tried to cancel within an hour of ordering but was informed that my order had already been shipped which I found highly unlikely,so now to get my money back I have to wait for my order to arrive only to have to send it back to receive 50% of my money back. Avoid this site”

Helpful Report

Posted 5 years ago

Dear customer, We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort. Thank you for your understanding and cooperation in advance.

Posted 5 years ago

“cheap poor quality garments. Said I could return but have to pay postage to China???? Offered me £7.50 instead and said I could keep garments. Decided to do this as had spent about £35. These I donated to Charity shop. Would not use again.”

Helpful Report

Posted 5 years ago

“Shipping costs were excessive, but more importantly, merchandise is shoddy, sizing is ridiculous (dress was small size on top and extra large on bottom, even though the whole dress was to be extra large, and I am small on top!) Two dresses, both a waste of money and time. And, I won't return to China. Going to contact my credit card company to take care of this problem.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. We are really sorry for the dress is not fit properly. Please be noted all our clothes are made according to the measurements indicated in the size charts which are provided on the product pages. Did you check our size chart when you placed this order? Based on our policy, we are unable to cover any shipping fee incurred for the return of non-quality products. But if you confirm the dress was made in different measurements from our size chart, we'd like to help you investigate this case further. If we confirm the dress was made incorrectly, we'll help you return it back for a full refund at our expense. I had conducted new Ticket ID =21581958 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 5 years ago

“My order arrived - but it didn't specify where from. I should have probably checked. I had bought a wet suit which was terrible - cheap tacky and really poorly made. When I emailed saying I wanted a refund they spent two days telling me I would be better keeping the product and taking a 20 per cent gift off my next order. I had to insist I wanted to sent it back - then it emerged it was China I had to send it to. My post office said it would cost 16 pounds to send back an item worth 25 pounds - and because it wasn't tracked there was a high chance it would never get there!!!!!! So I am going to try and sell the wetsuit on gumtree and will NEVER EVER order anything from this company again.”

Helpful Report

Posted 5 years ago

Dear Claire, We are truly sorry for all inconveniences caused. I've checked your previous correspondence with my colleague. I saw you've mentioned the wetsuit being too large. However none of your 6 emails indicated that the quality was terrible. Based on the sizing problem, my colleague suggested a return, or to keep the item with a 20% credit or 10% refund as a commercial gesture. The return shipping wouldn't be refundable, a problem related to size cannot be considered as a quality issue, cause each of our clothing is e sold on our website with a detailed measurement chart (under the photos). However if there are quality problems, then you will be eligible for a full refund and you wont have to return the item back to us. Please share with us more details, and if relevant send us photos as evidence. We have send you an email (ticket 21578645) and we'll try our best to solve this to your full satisfaction! We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 5 years ago

“If I could give this company a zero, I would. This is one of those companies we all laugh about. You order what seems to be exactly what you're looking for, only to receive something that has no resemblance to the item you ordered. Hilarious! You contact the company to organise a return and a refund, guess what, you have to return the item to China! They know this would probably cost more than the item itself and is likely to get 'lost in transit', so nobody ever bothers. It's a scam. Please please don't order from these types of companies, if the price seems too good to be true, it is! They sell everything, but deliver nothing...a lesson learned! ”

Helpful Report

Posted 5 years ago

Dear Catherine, We regret that we have send you a wrong item and inconvenience that followed. I have reviewed your ticket, and honestly feel like crying. We have send you a totally different item, and my colleague didn't follow our procedures correctly. For this case we can immediately fully refund you, without you having to return the product back. Only customer reason items need be returned, back. I also reported this to our sourcing manager, and he assured we will remove this item from our website. Please check my email (ticket #21577949) to find further details concerning your refund. Please don't hesitate to reply if you have any questions or doubts! We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 5 years ago

“DO NOT use this shop wrong products and refuse to return so 100% lies, have sent 5 requests and no answer except for we canceled your request and opened again, hahah very ridiculous, first and only time with Chinese shops, the by far most incompetent group of people or they just want to steal my money”

Helpful Report

Posted 5 years ago

Hello Ricardo, We are an honest seller and would definitely not obstruct your request to return your items. I saw you've requested the return of 3 products on the 7th of September. A total 3 tickets were created and 2 duplicates deleted. The remaining ticket was replied within 1 hour by my colleague. You've claimed that 2 of the 3 items are wrong, but refuse to send us photos as evidence. In order to make a claim, photos are needed as proof of this problem. We can help you returning the items without the photos, but please understand in this case we will not be able to cover your return shipping fees. We have send you an email (ticket # 21573037) to further assist you with this. Let us know if you are willing to send photos, or if not, we will immediately provide the return instructions. We are looking forward for your reply, LightInTheBox Customer Service Team

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox Reviews