Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

“A message from LightInTheBox TID 21521149 of Order 39230139. I place d this order on the 30th August 2020 on my credit card. I got a message from light in the box that my order was cancelled due to 'some risky payment reason' and I was advised that my money would be refunded in 2 days. I waited the 2 days and no refund. Then I messaged them on the 6th September requesting my refund, i got a message back from them saying it will take about 15 days to refund my money because it was a credit card purchase. I messaged again on the 23rd September 2020 requesting my refund and I got a message back saying my ticket was 'closed' and can no longer be replied anymore. I still have not received my refund. Dont order from light in the box!”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I regret to hear that you still did not receive the refund. In this case, I will contact our financial department again to check your case and get the proof of refund for you. I I had conducted new Ticket ID =21759360 for this order and will send the refund proof here later. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“I was not happy with my product wrong size and quality a disgrace will not be shopping from you again”

Helpful Report

Posted 5 years ago

Dear customer, We are really sorry that the order doesn’t meet your satisfaction. Next time, if you have any problem with your order, please log in your account and submit a ticket to contact our customer service department firstly. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html Our supervisor had conducted new Ticket ID =21759333 in our ticket center to investigate your case. We will try to help you resolve the problem with the greatest effort. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 5 years ago

“Ordered a ceiling light which looked amazing on the website. It was quite expensive and I had to pay an extra £51 in tax. When I got the light it was in bits as it had to be assembled. It looked very cheap, infact horrible!!!! Certainly not like the photo on the website. I’ve since asked for a full refund. They keep sending me emails arguing with me that there is nothing wrong with it. The last email they offered me 30% refund. WHAT???? I’ve wasted over £200 on absolute rubbish. Do not buy from this website. They are scammers !!!!!”

LightInTheBox 1 star review on 17th October 2020

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Posted 5 years ago

“Horrible customer service. A woman named Harper has acknowledged that I sent the clothes back at a £14 shipping cost, and I still havent recieved my refund! She keeps telling me the money is in a cybersource and wont explain what it means! When I asked for her manager`s email she stopped responding and it has been 4 days! Do not order from this company! They are fraudulant and I will be taking legal action. They are not legitimate and will steal from you. Worst company ever!”

Helpful Report

Posted 5 years ago

Dear Aster, We are truly sorry for any inconvenience that was caused and will help you find the refund. The refund of order value was processed 9 days ago on the 8th of October. The payment method for your order was credit card, which we internally refer to as 'Cybersource'. By now you should already have received the amount of order value on your bank account and we've requested further details from our financial department. I am sorry that we can't refund the return shipping fees, as the items you've returned didn't have quality problems. We will update you shortly by email (ticket #21749599). Please don't hesitate to reply this email if you have any concerns or doubts. We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 5 years ago

“This is a scam for sure !!! The worlds biggest fraudsters. They will take your money and not refund. And dont think for one second the process to refund you is easy its so complicate that its impossible to get refunded. You have a better chance at winning the lotto than getting a refund. I hope the authorities close them down and catch these crooks.”

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Posted 5 years ago

“Shouldn't be allowed to sell! Stay away! I will never use this company neither with I recommend to anyone. They will be told stay away! I bought a coat for dog walking for the winter. I orderd a XL size which i measured to get the correct size. To receive it to find its tiny and the arms are half way up my arms! I got my daughter to try it for size and wouldn't fit her who is a size 6 to 8 uk size! So hard to try send it back and cost way to much to send it back!”

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Posted 5 years ago

“It's a dogy company! Stay away from them‼️ Don't buy anything from them‼️‼️ They will blame you if you never receive the parcel! They will never dispatch the parcel, and as compensation, they will offer you 30% cash and some uses voucher for 50%. Which means they already still it from you 20%. They have totally useless hardly English speaking customer service.”

Helpful Report

Posted 5 years ago

“It's a dogy company! Stay away from them‼️ Don't buy anything from them‼️‼️ They will blame you if you never receive the parcel! They will never dispatch the parcel, and as compensation, they will offer you 30% cash and some uses voucher for 50%. Which means they already still it from you 20%. They have totally useless hardly English speaking customer service.”

Helpful Report

Posted 5 years ago

Dear customer, We regret to receive your negative review. But we are afraid that we could not agree with you. Please be noted it was not we did not send you order. The order was not shipped to you because you provided wrong shipping address. Your correct address was in Poland while you provided a shipping address in "UK" when you placed this order. As a result, the package was delivered at an address in UK. We even did not have any chance to get back this package. Tracking package: https://www3.royalmail.com/track-your-item#/tracking-results/GV458909008GB If the package was not delivered due to our fault, we'd like to issue a full refund or a reshipment for customers. But this order was not delivered due to your personal reason (wrong address). Based on our policy, usually we could not return you any order price. However, we truly valued you as our customer and tried to find a special solution for you: When you contacted us via Facebook, we offered you 30% order price refund plus 50% order price rewards as special compensation. You accepted this solution. So we thought we had reached to an agreement. Sorry to find we did not. But we still want to help you further and get this problem resolved to your satisfactory degree, even though we did not make any mistake. Our supervisor had conducted a new Ticket 21701857 and offer a NEW solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“The phone cases are horrible. Dialing a number or texting is limited and hard to do through the case. My biggest issue is the sites states how sturdy the case it and it shattered after one drop. This case is horrible and will never order again.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We are really sorry that the item doesn’t meet your satisfaction. It is highly unusual that your problem happens, since this is a popular product on our website. We have sold it a lot and none of other customers reported the same problem. We have forwarded your feedback to the related departments and asked them to check what caused the problems. We will take some actions to avoid the same problem happens again. We will take full responsibility of your problem. I had conducted new Ticket ID =21701173 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. An email will also be sent to you. Thank you for your cooperation.

Posted 5 years ago

“Ordered 3 items - 2 wigs and a cushion cover. Both wigs weren't really as described and didn't look like the pics on the site. I kept one but the other was really off - style/colour etc. Told them I want to return, 4its not what l ordered and their trying to tell me different. Offered me a 20% refund and I can keep the product, I refused. They then came back with a 40% refund and I can keep the product again I refused. I will not be using it and don't want it, just need my money back. Ok now they came back with these ridiculous return policies - send cheapest way as they will not be paying for customs, state that its a gift etc. I am not lying so they can save money and I'm out of pocket. I'VE HAD ENOUGH OF THEM THEIR PRODUCTS THAT ARE NOT CONSISTANT, THEIR CUSTOMER SERVICES SUCK AND THEY TRY TO ROBBBBBBBB YOU! I'M DONE WITH THEM buyer beware. When they get you order right its great but thats hardly ever, I'll find another company. Also the cushion cover could be better but I'm not going to complain about it because I've kept it. BUYER BEWARE!!!!!!”

Helpful Report

Posted 5 years ago

Dear customer, We are really sorry that the wig S643701000002 doesn’t meet your satisfaction. After we receive the return package, our sourcing department will check what caused the problem. Then we will file a complaint with the supplier. We will take the efforts to avoid the same problem happens again. Thank you for your cooperation to return the order back. We know you might not understand our return instructions. According to our experience, the packages returned via Expedited method were always held by the customs, instead of returning to us. This was why we asked you to return the package via the post office. We appreciate your understanding in advance. In order to reduce your concern, our supervisor had conducted new Ticket ID =21696074 in our ticket center to follow up your case. If you have further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us again. Thank you for your cooperation.

Posted 5 years ago

“First - They put plastic corners to protect the painting during shipment - that's good. BUT, they cannot be removed from the oil painting without tearing parts of it! This is very amateur. I don't recommend shipping art from them. Second - The shipment and and painting price appear together on the shipment paper - creating a high local payment that can be easily avoided.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I will follow up your case. First of all, we apologize for the inconvenience caused by the unqualified packaging. We will take full responsibility of this problem. Please don't be worried. I had conducted new Ticket ID =21695523 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us which solution you prefer to take. I will handle your request after your confirmation. Furthermore, I regret to hear that you were charged Tax Fee by your local customs office. But please be noted that we can't change the printed invoice amount. All price you paid need to be indicated on the shipment invoice. Any actions that try to avoid or decrease any import duties may result in customs clearance problems or transportation delays. Sometimes packages are even sent back by the customs agency. Please refer to the following link for information regarding customs duties: http://www.lightinthebox.com/knowledge-base/c1229/a3021.html While I truly value you as our customer, I will still further check if there is any special offer for you. Please keep in touch with us in Ticket 21695523. Thank you for your cooperation.

Posted 5 years ago

“Absolute rubbish bbbbbb Absolute rubbish I bought a watch it was made from tin do not buy from this company”

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Posted 5 years ago

“I agree total scam . Ordered a dress for very poorly 7Yr old who now won’t get it . Have tried contacting light in the box , just ignored and e mail saying shipped . They have used the Covid virus to scam us all . I demand a refund . I work in law so will be following up on this . Disgusting behaviour”

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Posted 5 years ago

“Light/mini in the box London Ref: 25481040157039034676551 Ordered from Singapore since 4 June 2020 but never arrived。 Hope to get refund of amount S$68.12 asap. Tks Do hope can get a refund if”

Helpful Report

Posted 5 years ago

Dear Customer, We are very sorry that you haven't received your order. We would like to check where the package currently is. Unfortunately we couldn't find a match for the order number you've mentioned . Could you please check and tell us the correct order number, or tracking number of your package? You can also easily contact our customer service from your account. Do not worry, if we suspect that your parcel is lost, then you will be immediately fully refunded. We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 5 years ago

“I ordered a €180 dress (7869417)) from LightInTheBox which is “still processing”. The dress is advertised as a non-white wedding dress and even says “RED ORGANZA”, as well as the picture. As I checked to see the status of my dress, I noticed they are making the dress in WHITE. I immediately wrote them on the app Customer Service to correct the mistake, but their representative ignored all I wrote, not confirming the color of the dress, nor offering me options to have their mistake corrected. Instead, they blamed me for it and said I have to pay 50% of a dress I have not seen. They obviously have a representative who cannot answer “yes” or “no” questions and has poor English as well as customer service skills. I wish I could share the snapshot of the product here to show their false advertising of it. I wrote several emails to them, but just got “We are deleting this ticket as it is a similar complaint”. Of course I’ll write more emails if the response I get is inadequate!!! Right now, I don’t know if they are correcting the mistake or if the dress was red to begin with. All I know is they are making me pay almost €200 for something I don’t even have or wanted.”

Helpful Report

Posted 5 years ago

Dear Customer, We are truly sorry for all inconveniences caused. I will try my best to help you with this. I've read through our correspondences and saw that you've mistakenly chosen the dress in colour white. Kindly note this dress is available in 9 colours. It is not fair to suggest we falsely advertise the dress, based on your own mistake. You've also ordered a dress with customized measurements, which is the cause why we can't change the colour free of charge. This wouldn't have been any issue, if you contacted us earlier. You've made this order on the 23rd of September, and only raised this issue 8 days later on the 1st of October. By the time you've contacted us the tailor confirmed the dress was for 95% finished. If we would allow to change the colour, then this dress would have to go through the shredder and the tailor would have to start again processing a new dress. For this reason my colleague asked you to pay a 50% restocking fee for changing the colour to red. We have send you an email (ticket 21680932) and we'll try our best to solve this to your full satisfaction! We are looking forward for your reply, LightInTheBox Customer Service Team

Posted 5 years ago

“I bought the worst dress I ever seen. I wanted to custamize. The dress came still far too big the lace look like curtains. I wanted my money back. Contacted customer service the same day I recived dress that I dont like it I sended all the photos etc explain everything.. Still didnt recive replay. Please please dont buy never wedding dress from this webside because you would be not happy at all. I will attach the picture of this horrible dress. Thanks god I have time to buy a new. If I could I would give zero stars.”

LightInTheBox 1 star review on 2nd October 2020

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Posted 5 years ago

“Be very careful I bought sofa covers four of them they had feathers on them they came and the condition of them was not acceptable stitching missing holes in them trying to fight to get my money back was unbelievable I paid £114 for four and then £32 delivery charge which I was not aware of what so ever I told them there was no way I was going to pay to return them at my cost Weeks and weeks went by fighting with them to get a full refund I sent them the pictures of the damage and all they could keep on saying give them to a friend or don’t send back and I can keep them and have a partial refund they went on and on and on offering very low refund In the end I ended up getting £70 Absolutely disgusting I will never do business with this company again and I hope people see my review and understand that this is not a reputable company they will screw you over”

Helpful Report

Posted 5 years ago

Dear Customer, I've reviewed your case and we do apologize for what has happened. I saw that my colleague first suggested a 50% partial refund to keep the sofa covers. This offer was made with best intentions, and didn't exclude the option for a full refund. However to obtain a full refund you will need to return the items back to us. As a response you've made a counter offer and suggested we partially refunded you 70 GBP. You've also told that you was happy with this solution. Therefore we're disconcerted to read in this review, as you are very unhappy with the resolution. We've tried our best to find a reasonable compromise between you and the supplier. If preferred you can still opt for a full refund, but you'll have to send the products back to us. Don't worry we will cover the return shipping fees if you decide to return this. The 32 pound charges that you see are taxes that have been levied by the customs agency of the country you are residing in.ou can find more information on this on the following link: https://www.lightinthebox.com/knowledge-base/c1229/a3021.html?prm=1.34.145.0 We have send you an email (ticket 21677249) and we'll try our best to solve this to your full satisfaction! We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 5 years ago

“If there was a minus star option they would get it. Wrongly labelled goods and no returns policy. Hideous experience”

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Posted 5 years ago

“WATCH OUT!!! This could be a SCAM. I have not received the product I bought from them five month back.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I regret to hear you did not receive the package. As for your case, please let me explain what happened to your order firstly. We've checked and it shows your package was not delivered successfully on June 1st, due to the unavailability of the consignee. Then the package was held by the Post Office and was awaiting for collection. The Post Office sent you pick-up notification letters via SMS on June 4th and June 11th. And our system also sent you a notification email to suggest you pick up the package before the deadline. Unfortunately, finally the package was not claimed backuntil June 16th. The post office had to return the package to us. Tracking link: https://www.yuntrack.com/Track/Detail/YT2014121266055350 We also feel sorry to hear that you did not receive any notification message/email. We are wondering if you set up your phone and email box, so the message and the email were sent to the spam box. Anyway, I truly value you as our customer and do really want to help you resolve the problem in a quickly manner. So I had conducted new Ticket ID =21662375 in our ticket center and provide new solutions for your case. An email will also be sent to your email box. Please kindly consider it and let me know your decision. Thank you for your cooperation.

Posted 5 years ago

“I ordered and paid for 2 wigs, only 1 was delivered. Reached out to customer service multiple times only to get the same auto response that “has been delivered”. I’m out money for a product I haven’t received.”

Helpful Report

Posted 5 years ago

Good-Day Kristen, We are troubled that you haven't received your complete order. We would like to check where the 2nd wig currently is. Could you please tell me the order number, or the ticket number of previous correspondence? We hope to resolve this quickly for you! LightInTheBox Customer Service Team

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox Reviews