Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

“Ordered headphones on 21st of Nov for.my granddaughters birthday... it is now 5th December and I have no idea where my package is.. Trying to get a refund is impossible”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We sincerely apologize for the shipping delay. We are afraid that your package was delayed because it's really a busy time for the worldwide carrier, along with the COVID-19 will also delay shipment. After checking, your package has arrived in UK. It will be delivered in the next 7 days. Could you please be kindly waiting for a few more days? Tracking link: https://www3.royalmail.com/track-your-item#/tracking-results/GV567541443GB I had conducted new Ticket ID =22107683 in our ticket center to follow up your case and will also apply for a compensation for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“We ordred 2 watches, there aren't any confirmation number or recognition that we have bought the watches, and we have not received our products. I have been reading that this company is a scam, I am very angry and I urge the customers out there not to order from LIGHT IN THE BOX website. We have lost our money and I am upset that I have not read the negative reviews.”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We confirmed your order #41499946 of 2 watches on December 3rd. A payment confirmation letter was sent to your email address "jennifer.******@gmail.com.sg" at the same day. But sometimes the email might go to the spam email folder. Could you please check it again in your email box? Please be kindly noted all our products require processing time. Your order is currently in the processing phase and will be shipped out no later than 2020-12-10 using EconomyExpress. Once we ship your package we will send you an email that includes the courier name and a package tracking number for your reference. To reduce your concern, I had conducted new Ticket ID =22107653 in our ticket center for your order. If you have further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us again as soon as possible. Thank you for your cooperation.

Posted 5 years ago

“I ordered a dress which never arrived”

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Posted 5 years ago

“Wireless keyboard was suppose to arrave on Saturday its Thursday now and hasn't arrived. I have had no email to say why. But. Money was taken as soon as I ordered”

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Posted 5 years ago

Dear Customer, I have found your order (# 31791053), and regret that we haven't received any payment for this order. I am sorry that we are unable to start processing your order until we've received your payment. The financial department would like to investigate. Please provide us with the information concerning your payment. We have send you an emai (ticket #22090635)l and will try our best to resolve this problem. Waiting for your reaction, LightInTheBox Customer Service Team

Posted 5 years ago

“Shocking service. Money taken immediately from my account on order placed over 2 weeks ago, no confirmation of order delivery date. Now had an email to say order lost!! That a new order could take a long time!! Hopeless company, wish I had read reviews before ordering. Never again.”

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Posted 5 years ago

“This company is a sham. They asked me to pay additional duties fees and then when I told them I stopped payment on the credit card they said I did not have to pay them. Then I told them not to ship the product they still did and tried to collect money and shipped a 5XL when I ordered an Large. Totally a terrible company.”

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Posted 5 years ago

Dear Customer, We do really want to process a full refund for you, as we mentioned in the previous Ticket 21971471. But we're informed by our Financial Dept. that you already asked a chargeback of your payment. We're sorry to tell you that we're unable to process any refund to you now since your Credit Card Company is reviewing this dispute. Please kindly note that though how much we want to help you to provide you a refund, the Credit Card Company will not allow us to do that. In this situation, please wait for the result of this reviewing, if your Credit Card Company decides you win this dispute, you’ll receive the FULL refund. So please be kindly waiting for the result. We’re really sorry that we’re unable to help you now. Please contact your Credit Card Company if you have further question. Your kindly understanding and cooperation are highly appreciated. Sincerely, LightInTheBox Customer Service

Posted 5 years ago

“wish I could leave no stars tbis is a bad company. Quality of clothes is cheap. Sizes are all off by American sizes. Wont return item unless you pay for shipping. Then tells me to gift it to a friend or relative.”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We are really partial of your order does not meet your satisfaction. We will help you further check what caused the problems. Once we confirm it was our fault, we'd like to take full responsibility of it. Please don't be worried. I had conducted new Ticket ID =22051547 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please send us the requested information so we can help further. Thank you for your cooperation.

Posted 5 years ago

“Awful quality, certainly not linen. They will NOT refund my money, told I should have contacted them first and returned the items to China!!. BUY FROM THE COMPANY AT YOUR PERIL...they're despicable.”

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Posted 5 years ago

“this site is not what it seems. do not buy from here. I'm still waiting. no commutation. no idea on what is coming or if my order is filled.”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We confirmed the payment of this order on 2020-11-17. We spent several days to process your order and ship out 2 items. We sent payment confirmation letter and shipment notification letters to your email address "stim9933@yahoo.com". But sometimes the emails might go to the spam email folder. Could you please check again your email box? Unfortunately, the Sweater-shirt was out of stock and the shortage would last for a long time. So we had to cancel this product and issued its full refund USD29.27 to your Paypal account on 2020-11-27. Please check it in your Paypal account. Regarding the shipped two shirts, below are their shipping details: 1. Red Shirt: It was shipped out on Nov. 22nd, with the tracking number 9200190258803355168289. Delivery normally takes 13 days. So you shall receive it by Dec. 5th. Tracking link: https://t.17track.net/en#nums=9200190258803355168289&fc=21051 2. Rainbow Shirt: It was shipped out on Nov. 28th, with the tracking number 9200190258803355502137. Delivery normally takes 13 days. So you shall receive it by Dec. 11th. Tracking link: https://t.17track.net/en#nums=9200190258803355502137&fc=21051 We would highly appreciate if you can be more patient in waiting for these 2 shirts. We appreciate your understanding and cooperation in advance. To reduce your concern, I also had conducted new Ticket ID =22039645 in our ticket center for your case. If you have any further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us again via this ticket. Thank you for your cooperation.

Posted 5 years ago

“This is actually a thank you to all you lovely people for writing these reviews you just saved me money and upset. I was about to order and thought I would just check any reviews on the company having been burned by other companies mentioning no names to protect the guilty!. So thanks again for taking the time to save other people the same troubles. You are heroes. Xx”

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Posted 5 years ago

“I would like to give yous a zero, but there’s no option for that. My delivery is not here. 2 times sent me money back because you’ve got none from the product that i was interested of. Bad service.”

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Posted 5 years ago

Good Evening Roland Berci , We are very sorry that you haven't received your order and would like to check where the package currently is.Unfortunately the order number you've indicated isn't valid. Can you please check again and give us a valid reference? The correct order number or a tracking number would also help us. Or you can easily contact our customer service from your account. We are looking forward helping you with this! LightInTheBox Customer Service Team

Posted 5 years ago

“DO NOT USE LIGHT IN THE BOX! You will not be able to get a refund. They offer 10% unless you want to risk sending item back to China!!”

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Posted 5 years ago

“Wish I had read these reviews before i spent £147 plus £8.95 postage. I ordered a size 14 dress for my sons wedding. When it arrived I tried it on but was too small, possibly 10/12. I immediately contacted them for a return form and a full refund. They offered me 20 per cent to spend on their site. They must be joking. I am so annoyed and upset as I now have to buy another dress but definitely not from them. I have emailed customer services numerous times and said the dress was made to measure. Surely size 14 is a standard size although not this one. I didn’t realise I was buying from China. I keep emailing them , hoping they will get fed up with me and give me a refund. Shocking customer services. Do not buy anything from this site. I am gutted !!”

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Posted 5 years ago

“Ordered 2 items from ye im not impressed with the wait or the fact that I cant track my orders definitely won't recommend this site to my friends in fact I told them to stay well clear of it Think I have just been robbed”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help you check the order status. Your order was shipped via Global Priority Line-Euro1-yunexpress on 2020-11-13. The tracking number is YT2031821266058578. You can track it from below tracking link: https://www.yuntrack.com/Track/Detail/YT2031821266058578 Online update tracking information: [2020/11/21 16:54:00 Arrived at AIRPORT of Destination，clearance in process] Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates. Delivery normally takes 7-13 business days (9-19 calendar days). So it's normal that you still haven't received the package because it's still in transit. You shall receive it before 2020-12-02, which is 19th days of shipping. Please kindly be patient in waiting. I also had conducted new Ticket ID =22008549 in our ticket center to follow up your case. If you any further question about this order, please log in your light in the box account--go " personal center"--"my ticket" to contact us again via this ticket. Thank you for your cooperation.

Posted 5 years ago

“I'm buying Lenovo live pods LP1 yesterday but unfortunately they cancelled my order. Even they are didn’t Refunds my money. I Don't know what's the cancellation reason. Its really disappointing me.”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We have checked the status of your order and we are terribly sorry that your order was cancelled automatically by the system because the payment did not go through as intended. Regarding your money USD 26.49, it is the authorization from you of the prepaid for us. Now we have cancelled the authorization. The money will be returned to your original bank account by which you paid. However, please kindly note because this is a transnational transaction, it will take additional a few more days for you to receive the refund, you may refer to the following link about the refund processing time:https://www.lightinthebox.com/download/ec11af0d-ebb0-4a1b-9d53-b919e05b1f49 I can fully understand your concern. So I will contact our financial department and ask them to provide a refund proof for you. I had conducted new Ticket ID =22008394 in our ticket center and will send the refund proof in this ticket later. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“Paid 6/8 weeks ago, then nothing! Just another Chinky con mercahant company...lķk”

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Posted 5 years ago

“Do not use watch arrived did not work paid £48 told would refund £16 ,and told try giving it away or try selling it will never use again”

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Posted 5 years ago

“I am shocked and confuse as the company send me an email the day after I place my order to ask for a picture of my bank card. Never ever I have been ask to do so. And it doesn’t make sense as the payment as been through. Here is what they say on the message: "A photo of the paid bank card with your name and last 4 digits showing (Please Note: the bank card is the one that was used for this order) Please rest assured that all information will be kept strictly confidential. When this is completed, your orders would be prioritized and shipped sooner. We have great sales and discounts on around Christmas but we never compromise our product quality and delivery time. [REMINDER] Please understand that we have a time frame of 48 HOURS to complete this process, if the documents are not provided within 48 HOURS, your order will be canceled automatically.” I feel scammed. Hopefully I will have a happy ending but right now it doesn’t look good at all. Plus their is no way to talk to someone. Very upsetting.”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. As for your case, please let me explain what happened to your order firstly. We did receive the authorization from you of the prepaid EUR 41.67 for us. Unfortunately, this payment could not be verified or accepted by our payment system. So we need your cooperation to provide us some more documents/photos so that we can verify you're the owner of the card used to place this order. The photos can help to ensure the payment security. But if you do not like to send us the photos, we can also fully understand it. In this situation, we will cancel it and issue a full refund for you instead. Please do not worried. I had conducted new Ticket ID =21984776 in our ticket center to follow up your case and will resolve your problem at your preference. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“DO NOT PURCHASE ANYTHING FROM LIGHT IN THE BOX QUALITY IS TERRIBLY POOR YOU HAVE TO GET INTOUCH VIA A TICKET SYSTEM, WHICH WITH THE TIME DIFFERENCE IS VERY FRUSTRATING RETURNS IS A NIGHTMARE - YOU HAVE TO PAY AND RETURN TO CHINA PURCHASE YOUR PRODUCTS FROM ANOTHER SITE PLEASE DO NOT USE LIGHT IN THE BOX”

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Posted 5 years ago

“DO NOT BUY FROM THIS SITE.... TERRIBLY POOR QUALITY GOODS . NIGHTMARE TO TRY TO RETURN, AS YOU HAVE TO PAY AND GOODS ARE FROM CHINA. DO NOT BOTHER PURCHASING LOOK ELSEWHERE”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox Reviews