LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company should be called 💩 in the box. Products very poor quality, if you are lucky enough to receive them. No way to reach customer service. They are scams. I ordered 7 pairs of sandals for my wedding day. 6 pairs for the bridesmaids and 1 pair for myself. Size 7 is more like size 5, very narrow +very poor quality considering the price I payed for them.If they would have fitted there I no way they would lasted a day. As I said there is no way to contact the company, so I get in touch with my bank, thankfully the bank refunded my money.”

Helpful Report

Posted 4 years ago

“UNTRUSTWORTHY Failed to deliver on time... In fact I never received my item - They offer 50% cancellation on good your dont receive? COWBOYS!”

LightInTheBox 1 star review on 11th January 2021

Helpful Report

Posted 4 years ago

“Having to return an item (that took ages to arrive) to CHINA - ridiculous.”

Helpful Report

Posted 4 years ago

“First time of using this company and never again.I ordered a dress on the 12th of December and not heard a thing since no information on shipping. I wish I had looked at reviews before ordering. Disgusting company and should never be allowed to get away with it.”

Helpful Report

Posted 4 years ago

“Ordered a number of items on 12 th Dec, looked like delivery was quite quick according to the site so no problem, they'll be here in time for Christmas... Oh no!!!.. After three emails my goods finally arrived yesterday, sorry light in the box, rubbish service and will definitely not be using again!”

Helpful Report

Posted 4 years ago

“all 5 star reviews are fake,written by their own employees,please beware”

Helpful Report

Posted 4 years ago

“Be warned! If you are not happy with the product, this company’s returns policy is that you have to pay to return the item to China! This will easily cost over half the purchase cost of the item! They offer you 20% off your next purchase or give you 10% refund if you decide to keep the item as compensation! Sizes are based on Chinese patterns so therefore much smaller than UK size guides eg Med is small! I will not be ordering with this Company again!”

Helpful Report

Posted 4 years ago

“WARNING! Don't buy from www.lightinthebox.com. Here is what happened. In November, 2020, they ran an ad on Facebook advertising all kinds of cycling clothing, shoes and gear. I ordered some clothing on November 16. I paid extra for express air. My package arrived on January 6, 2021. During this overly long process I received little or no attention from light in the box, after making several inquiries. I also ordered bike shoes. They were sized in EU and no size chart was given. I ordered the largest size they offered and they came too small. When I attempted to return them the instructions I received were insane. No one would consider their behavior to be good customer service. Below is the actual review I wrote them about this order: I ordered the largest size you offered (42) (there was NO size chart given) and I am not used to EUR sizes. The shoes were too small. I want to return them. When I received your return/refund instructions they were ridiculous - only an idiot would go through the long and involved process to return them. The first line in your return instructions suggested that I gift or sell the shoes myself. Really!!! Do you think that constitutes good customer service? Where I come from this is BAD customer service. You claim to give good customer service, but you did not give me good service. On your "Attention and Care" page you make the following claims: If you want to return the product, please confirm that you’ve received your package, by clicking "Order Received". Then submit a "Return or Exchange" Ticket. After you submit your ticket, our Customer Service will approve your return request according to our policy, warranty, product status, and the proof you provided. It it obvious to me that you made your return/refund policy so complicated that you were hoping that most people would not bother. Well, in this case you are correct; however I will make it my business to let everyone I can to be aware of how you run your business. It stinks. By the way, you are now offering the same shoe for less money and with larger sizes than you did in November. That only makes me more angry.”

Helpful Report

Posted 4 years ago

“Ordered 3 Tee shirts in Medium. 2 arrived ok but one was XXL Returned it to returns address in Reading for exchange but received back same XXL together with my covering letter !!!!! Do not use this company”

Helpful Report

Posted 4 years ago

“Goods never arrived! Claimed money back from PayPal. They also break GDPR rules, I have read other customers personal info via the Trustpilot website. They have hundreds of dubious 5* reviews by “invited/incentivised reviewers. Could it be they are not genuine 🤔!!! Have documented all my difficulties on Trustpilot, please read mine and hundreds of other disgruntled customers before you think of shopping with this bunch of incompetents 😡 if may help you.”

Helpful Report

Posted 4 years ago

“believed we were dealing with a UK site with UK distance selling obligations, eventually poor quality phone cases arrived, apparently we cannot return them because they are 'accessories' and are excluded from their returns policy?? Business owner is a Mr Hongfie Chen. Don't waste your money here unless you enjoying making donations to Mr Chen!!”

Helpful Report

Posted 4 years ago

“Scam be careful. I have already paid for a product for over 3 months now. I havent recieved anything and they are keep saying that they will check what the issue is and in the meantime to check the status of my order. No refund poicy in place. total scam beware”

Helpful Report

Posted 4 years ago

“Scam in my eyes , order and pay for a costume on there app. Now they send me emails that i must make a payment and i already pay for it. No order show on the app any more . Scam beware”

Helpful Report

Posted 4 years ago

“Total con - ordered Christmas presents on 10th December - still not arrived nearly a month later - turns out the parcel is coming from China and any returns will have to go back to China at buyer's expense. WORSE - I realised my mistake on 12th December and attempted to cancel order but was told that goods had shipped (even though the website showed they were 'in preparation' and in fact it still shows that). Clearly it is not going to be cost effective to ship returns to China so my advice is to avoid this company at all costs if you want anything approaching integrity or customer service.”

Helpful Report

Posted 4 years ago

“I ordered a Chicago Fire t shirt. Got a "vintage" t shirt. Not what I ordered. Very poor quality. Don't use this company. Also took 5 weeks to arrive.”

Helpful Report

Posted 4 years ago

“Order a watch box winder and it arrived not working. The company is very hard to communicate with and given the fact that a product in disrepair was shipped they should be responsible enough to repair or replace the product. Bad news.”

Helpful Report

Posted 4 years ago

“Still waitin order for 2 weeks”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am afraid that you misunderstood the shipping time of your order. Please be noted all our products require processing time before shipment. After you placed this order on Dec. 29th, we spent a few days to process it and shipped it out on Jan. 3rd. Please also note the shipping method you chose for this order was "Priory Line". It's the secondary shipping method we have, which usually takes 4-7 business days (6-11 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. We guess you might haven't noticed this so you're inquiring about your order. You shall receive the package before Jan. 14th, which is 11th days of shipping. Please be kindly waiting. Tracking link: https://www.royalmail.com/track-your-item#/tracking-results/GV717772232GB Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates. As I truly value you as our customer, I had conducted new Ticket ID =22579884 in our ticket center to follow up your case. If you don't receive the package by Jan. 14th, please log in your light in the box account--go " personal center"--"my ticket" to contact us again via this ticket. Thank you for your cooperation.

Posted 4 years ago

“Website implies quick delivery....no mention that goods come from China and take a month or longer. Then postage costs not covered for returns, which would cost more than the value of the goods. 'Rewards' of 20% added to account for keeping the goods are in dollars not £ sterling and goods ordered to redeem rewards must be over double the value of the reward, so basically of no use whatsoever. Dreadful service. Will not be using again, rewards or no rewards.”

Helpful Report

Posted 4 years ago

“recipient of gift did not like what i purchased. on trying to return for refund i was denied. now i have a gift that no one wants and i lost $65 on substandard clothing. They do NOT give refunds. Wil NOT purchase from them ever again.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. Please be noted we only accept and will initiate the return process within 7 days of the receipt of your items. While you submitted the return request on 16th days of order delivery. This was why we could not accept your return request. You can check the return policy statement in following link. https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0. However, we truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =22532017 in our ticket center and provide Special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Ordered a Christmas top 29 Nov it is now 6 January and still not arrived. They are refusing to cancel my order and refund my money. Dreadful company I strongly recommend that you avoid completely. The goods come from China and if they don’t send them they will not refund and you have no recourse. The whole company is just a massive con”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews