LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a dark grey/black pet booster car seat to match the black interior of my car. Today I received a very light grey - almost white version of my order. Very disappointing! Unable to upload photos”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case, find a way to help you upload the photos and then help you resolve the problem, in order to meet your satisfaction. Please don't be worried. I had conducted new Ticket ID =22768761 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Brought a hoodie off them. It came ripped. Asked for a replacement, got ignored. Kept asking....eventually requested a refund....still ignored.”

Helpful Report

Posted 4 years ago

“I placed an order for a top from here and they had full payment. 2 months on they say it has been delivered which it has not....on the day it was supposed to.have been delivered I was not even at home!!! They have no proof of delivery yet will not refund me.... I believe this is not a legitimate company and advise not partying with any money to them”

Helpful Report

Posted 4 years ago

“very bad..../;/”

Helpful Report

Posted 4 years ago

“A very cheap clothing quality, poor delivery service wich is very expensive, I did try but will not continue stay as a costumer. Sorry”

Helpful Report

Posted 4 years ago

Dear customer, This is customer service from lightinthebox, I would like to help. We're regret to hear that the item didn't up to your expection, we will take full responsible if the product have quality issue . about the logistics delivery delay due to the pandemic , we have offered rewards GBP10 to your credit account as a a compensation and wish you could understand this . Please check your mailbox, we've send you an email (ticket #22741524) and will try our best assisting you to resolve the problem. Best Regards, Lightinthebox Customer Service

Posted 4 years ago

“Scammers...product arrived 2nd hand and badly damaged 5 weeks late! Not happy! Avoid Avoid Avoid, unless you have money to put in the bin, which is were my phone case will have to go now!”

Helpful Report

Posted 4 years ago

“I ordered from your compnay and my money was deducted from my account however my order was cancelled on your side. No refund given ? Ive also logged a complaint with no response. Can someone urgently assist.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. Please kindly let me explain what happened to your order. Please be kindly advised your payment of this order could not be accepted by our payment system automatically. Then our financial department contacted you via Ticket 22680230 to ask some photos so that they could verify you're the owner of the card used to place this order. The photos can help to ensure the payment security. However, you did not reply to them within 24 hours. So they called you. Unfortunately, the person who answered the phone said he did not remember this order (not sure it was you answered the phone or not). Finally, our financial department had to cancel your order. We appreciate your understanding in advance. Regarding your money, it is the authorization from you of the prepaid for us. Now we have cancelled the authorization. The money will be returned to your original bank account by which you paid. Please kindly note because this is a transnational transaction, it will take a few more days for you to receive the refund. To reduce your concern, I had conducted new Ticket ID =22724659 in our ticket center to follow up your case and keep the ticket open till you receive the refund. I will also seek a Refund Proof from the financial department for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply later. Thank you for your cooperation.

Posted 4 years ago

“Do not order from this company!! I ordered 2 pairs of leggings for m you daughter arrived within 2/3 days - from China, I don’t think so!! Very poor quality, sizing way out. Tried to contact them to return them, nightmare system to find out how to return items you need to request a ticket - took a week for someone to reply. Back and forth eventually advised to pay for postage back to China / cost me £12.10, to return and I will only be credited £20 when they arrive. Absolute disgrace, avoid at all costs folks.”

Helpful Report

Posted 4 years ago

“Took order took money but no deliver never”

Helpful Report

Posted 4 years ago

“Light In The Box did not deliver but kept the money, worst online experience ever”

Helpful Report

Posted 4 years ago

“I made three consecutive orders of slip-on house shoes from Light in the Box this month and all of the items were sold out. This company repeatedly fail to remove items from their website that are out of stock. They've wasted my time and, after a month of waiting, I am still without the house shoes I need as my old ones are broken.”

Helpful Report

Posted 4 years ago

“Item described as 100 percent cashmere however item delivered is 100 percent polyester . Total scam from China”

Helpful Report

Posted 4 years ago

“I was very happy with the products . It took a time coming ! Could not contact LITB would not reply , Got my product Then received an £18 customs and excise bill for importing to the Uk Will not use again”

Helpful Report

Posted 4 years ago

“Beware ! Never buy from this company!! Poor product, delayed delivery and horrific customer service.”

Helpful Report

Posted 4 years ago

“My order was placed on 7 Jan still not received tracking number states “This number can’t be found”. There is no way of contacting customer services, only options they have are pre printed drop down question and answers. I have no way of knowing if I will receive the goods or if they are lost and I have paid for them. Will not recommend them.”

Helpful Report

Posted 4 years ago

“Very poor product quality, poor customer care, poor return procedures, everything was very bad unfortunately”

Helpful Report

Posted 4 years ago

“Order shipped on November 25 and not received yet as at January 20. That’s almost 2 months. The apps tracking features does not work. Client service responses don’t help. Requested for a refund and customer service just ask me to be patient!!!”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. We will take full responsibility of the shipping delay. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22678843 in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“I'm waiting 2 months already for a package that was supposed to arrive in a week. They said it was delivered, but I never received it. DON'T BUY FROM THIS COMPANY!!!”

Helpful Report

Posted 4 years ago

“Scam artists who try to silence anyone warning ⚠️ I ordered a phone case from these scam artists. They sent the wrong case in the wrong colour and it was very late. First time I contacted them I was told it was my fault, second time they ignored me. Opened a PayPal case, was offered a refund IF I PAID postage to CHINA! Not bloody likely! Anyway I provided proof and spoke to PayPal twice and won the case. Left several reviews on sites like this one so other people were warned what this company is really like. Trustpilot then contacted me saying that LightintheBox wanted the review taken down as they didn’t believe it was genuine, unfortunately for them I screenshot everything because they don’t provide email confirmation and I have photos plus the PayPal evidence I provided. LightintheBox your a disgrace and treat your customers terribly, trying to cheat people’s hard earned money from them in these times! So learn from my mistake, look at most of Trustpilot’s reviews that show this story has happened multiple times before, then take a look at the good reviews and wonder if their genuine, I bet half of them aren’t!”

Helpful Report

Posted 4 years ago

“If I could give less than 1 star I would. Waited 1 month for delivery of 2 items. They sent 3 but only 1 that I had ordered. No paperwork of course and no return address. Massive con!”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews