LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor product. Poor return policy.”

Helpful Report

Posted 4 years ago

“Alert! Alert! Avoid this company with a large, gigantic bargepole. Their customer service is appallingly poor, I would say non existent. When returning items you pay more in postage than the purchase item even if you opt for the cheapest postage return... ...therefore it's not worth returning. I really wanted to rate this as -0.... but there wasn't the option. I certainly wished that I had read the reviews prior to ordering. Stay clear !!!! You've been warned!!!”

Helpful Report

Posted 4 years ago

“I need to return the two men's hooded winter thick coats as they are too small. ODER NUMBER 2012311442486596. I had reviewed the size chart and ordered the two coats in the large size but they are extremely too small. I cannot find where to show the items received on this site. I am also very skeptical to reorder in one of the larger sizes as the chart provided does not seem to reflect the correct bust size. I measured my chest at 41" however the coats say large and fit as a small or a child's large, not a man size. I really like the style of the coats, but again I really don't know which size would really fit me and I do not want to choose a larger size and find that they are either still too small or maybe even too big. Please send me the return form. and the address I need to ship the coats back to. They told me to keep the coats and find someone to give them to vs send back as sending to China is cost prohibitive. I CANNOT BELIEVE THIS. CHEATED AND RIPPED OFFDONALD”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY, THEY ARE TERRIBLE. I ORDERED HIKING TROUSERS 9TH FEB AND PAID £5 CARRIAGE. SAID 3-5 DAYS TO ARRIVE, I STILL HAVEN'T RECEIVED MY ORDER. THEY ARE BASED IN CHINA WHICH EXPLAINS EVERYTHING...SCAMMERS. I DO NOT WANT TO ASK FOR A REFUND INCASE I DON'T RECIEVE MY MONEY OR TROUSERS SO I'M STILL WAITING. ALSO, FAKE 5 STAR REVIEWS ON HERE, DON'T BOTHER THEY ARE AWFUL AND I WISH I HAD READ THE REVIEWS BEFORE ORDERING. USELESS SCAMMING COMPANY”

Helpful Report

Posted 4 years ago

“Ridiculous shipping time. Or better to say "processing time " as the call it. It said 4 to 9 days shipping. 2 weeks later it was still "processing " and when I wrote to them they were like, hey it says (somewhere, I didn't see) that processing time can be such and such. Even if it did say it this a joke. Why do they think it's a. to mislead ppl like this b. ok to process things for 3 weeks. Huge disappointment. I ad to cancel because by the ime it would have arrived I wouldn't need it anymore”

Helpful Report

Posted 4 years ago

“I bought paintings on light in the box . All paintings on site look like the were painted by a professional artist, the paintings you receive look like they were done by colour blind 4 year old children, absolutely no detail and some a totally different and PAYPAL are no help . They tell you to send the product back to China and you might get a refund but you will be out money for postage and probably the tax on top of the product you paid . Light in the box is a SCAM Site I don’t know how they are legally allowed to do what they do and how this is not false advertising.”

Helpful Report

Posted 4 years ago

“1. Ordered phone case, paid extra to come within 7 days. 2. Received a watch strap around 14 days later. 3. Contacted PayPal for a full refund. 4. Around 21 days later Lite in the Box tell me to send back the watch strap. 5. Sending it back will cost.money and I'm not guaranteed the full amount. PayPal is not a guarantee of a happy outcome. Lite in the Box is a scam company.”

Helpful Report

Posted 4 years ago

“What the hell did this company send.nothing like the image. Can't even get in touch it's a con.better stuff from a car boot. Do not buy from light in the box.”

Helpful Report

Posted 4 years ago

“DO NOT DO NOT DO NOT ORDER FROM THIS… DO NOT DO NOT DO NOT ORDER FROM THIS COMPANY!!!!!!!!!!!!!!!!!! EASIER AND LESS STRESSFUL TO THROW YOUR MONEY AWAY! AWFUL CUSTOMER SERVICE, CONSTANTLY HAVING TO REPEAT MYSELF IN EMAILS, THEY WILL NOT PAY FOR RETURN POSTAGE ON FAULTY INCORRECTLY SIZED GOODS AND REFUSE TO DEAL WITH DISPUTE THROUGH PAYPAL - SHOCKING BUSINESS METHODS - ITEM POSTED IN UK. EXPECT CUSTOMER TO POST BACK TO CHINA - Do not be fooled by the replies this company had added to previous customer comment! Sadly I did not search for reviews before I purchased from them! I have plenty of words I could use to describe this company but that would get my review removed and I want everyone to know that this is a terrible internet company”

Helpful Report

Posted 4 years ago

“DO NOT USE. Shocking. Ordered a leather jacket . £40 and £5 for postage which made me think this was being sent from within the Uk. Arrived and wasn’t nearly as good looking as the image on the website so I asked to send it back. They ignored me for a while suggesting I should keep it or give it away as a gift ! Eventually when they gave me the returns address I realised it was in China and the post offices cheapest price was £20. Decided not to bother and will donate the Jacket to charity ! Please do NOT use this company. Worst customer service I’ve ever experienced.”

Helpful Report

Posted 4 years ago

“I haven't received my order from 31st Jan, yet I'm being asked to write a review???? This is the 2nd purchase I've made from LightInTheBox and the first delivery was late too.”

Helpful Report

Posted 4 years ago

Dear customer, Your second order was shipped via UK Priority Line-Intel-valley on 2021-02-01, with the tracking number GV725217400GB. The online tracking shows this package was delivered to your address successfully on 2021-02-10. Did you receive it? Tracking link: https://www.royalmail.com/track-your-item#/tracking-results/GV725217400GB If so, we are afraid that you misunderstood the shipping time of your order. Please note because the shipping method you chose for this order was EconomyExpress . It's the secondary shipping method we have, which usually takes 4-7 business days (5-10 calendar days) for the package to arrive. For your first order #42596110: It was shipped out on 2021-01-06 and delivered on 2021-01-14. The shipping time took 8 days. For your second order #43309630: It was shipped out on 2021-02-01 and delivered on 2021-02-10. The shipping time took 9 days. So both of your orders were NOT delayed in the shipping phase, since the shipping times of them were less than 10 calendar days as promised. We appreciate your kind understanding in advance. In order to avoid any concern, I also had conducted new Ticket ID =22878233 in our ticket center to follow up your case. If you have any problem with the received products, please log in your light in the box account--go " personal center"--"my ticket" to contact us as soon as possible. We are always delighted to help. Thank you for your cooperation.

Posted 4 years ago

“What a con wrong items sent and refuse to return as they say it’s too expensive absolute pile of rubbish”

Helpful Report

Posted 4 years ago

“This item was faulty and it is like getting blood out of a stone trying to get a refund. Even when they sent the item again that was faulty too. I won't be using this site again.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22824735 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Anybody giving 5 stars must be a fake bot. This site/company is an absolute scam, I've ordered an 88 pound light plus delivery fee making it 91 pound, I used the option to be updated each status change and also was told I would have a confirmation email, I haven't had a single email from them and no update, so I went onto their website to check the status of my order, my item wasn't under the order screen, so I tried the app still nothing, no contact number for me to get in contact and their email is absolutely useless its just an automated response that you reply to for it to then email back saying its an automated response and to not reply to the automated response... How would this even work. So then I searched everywhere and finally found details of my item under the ticket section, I checked my item and it would not let me track it, so I kept checking my item each day and after maybe 3 or 4 days the item dissapearwd from the ticket section. I then sent them a ticket with screenshots and every single detail they asked for (order number, date of purchase e. T. C) and they replied a generic message saying I may have used the wrong email and then once again asked for details, so I sent them details again and told them I did not use a different email. Next time I check my ticket the day after it says resolved and when you try to open it up the page just does not load it says not found. I'm still trying and I'm still getting nothing it's all set up to scam you I will be reporting thjs website and company to trading standards. Trust all the comments saying do not use this website or app.. THEY ARE A SCAM”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. Please be noted that your order #2101290343249996 was not placed under any of your email addresses. It was created from your phone number "4477******76". This was why we could not sent you emails to inform you order status because we even did not know your email address. When you completed the order, we suggested you to enter your Email address so you can receive the order updates. Unfortunately, it was found you did not enter your email address in this section. And you may also track your package via this link: https://www.royalmail.com/track-your-item#/tracking-results/GV724857548GB Please also be advised the online tracking information will only be updated once the package arrives at the next location. Your package has not arrived at the next location, so there was not updates after Feb. 5th. Please be kindly waiting for more updates. I had conducted new Ticket ID =22824425 in our ticket center and provide more details about your package there. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“6 weeks later after ordering and I still don’t have my order. They say it’s Covid. I’ve had 2 parcels both delivered from UK in 4 days WTF 🤬”

Helpful Report

Posted 4 years ago

“xxxxxxxxxxxxxxx BUYER BEWARE Item never revived no refund given Their words against yours DO NOT BUY FROM THEM xxxxxxxxxxxxxxxxxx”

Helpful Report

Posted 4 years ago

“Never got refund for two items they give ticket number when I tfied to use it it would not work I’ll never deal with them ever”

Helpful Report

Posted 4 years ago

“I returned my items that cost my £58.00 back to you before Christmas at a cost of £15.00 to me. They have been returned to China and are sat in a sorting office. I have waited long enough for my refund as this is not a small amount of money to me. Please may I have a full refund plus £15.00 postage.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I will follow up your case. Please be noted we promise to arrange refund/replacement after we receive the return package. But after checking, it shows your package is currently held by the Customs and is under customs clearance progress. Due to the increasing COVID-19 cases in winter, the customs clearance progress will be more strictly and take longer time to be finished than normal. We had contacted the Customs Office, and they told us it would take another 2-3 weeks for the package to be released. Please kindly understand that we are unable to rush them. Please be also be advised that for non-quality products, we are unable to cover any shipping fee incurred (original shipping fee or return postage). So after we receive the return package, the refund for you will be products' price which is GBP 47.89. You can check the return policy statement in following link. https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0 However, I can fully understand your disappointment. I truly value you as our customer and do really want to help you, so I had conducted new Ticket ID =22782504 in our ticket center and provide a Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“I’ve been sending so many emails as Regarding this company I ordered a small lap top they advertised 26$ .98 Today Monday 1st Feb I Received a computer MOUSE. Once again I’ve be duped. I’m not leaving it no way I’m seeking legal advice. I’ve got transaction number and invoice number. I want to get my money back from these pirates. So if I where you steer clear of this company.”

Helpful Report

Posted 4 years ago

“Purchased a pair of work joggers on jan 4 2021 the wrong size came , material wasn't fit for purpose submitted an email to the co there response was show pictures etc , I responded to tell them what my issues were they would not pay return del costs I followed there size and guide chart which was wrong if they are selling into the uk market they should no we are a different size to . I followed there size chart haveing previously purchased a similar pair with the same size chart guide ! they said return in an unused condition , I did ! sent back by Royal Mail rec del In the mean while they subsequently sent me an email saying due to costs , why couldn't I sell them to some one else , eluding to the fact that it was more trouble to send the back to china , and offering discount on other products ! BUYERS BEWARE !!! I followed there procedure , I responded to there protocol ! reminding them numerous times that it wasn't correct to be difficult in theses times of austerity !! AND BAD reviews would affect there business model !! this clearly fell on deaf EARS !!! PURCHERS !! BUYERS you have been WARNED !! LIGHT IN THE BOX IS AN UNPRINCIPLED COMPANY PURCHASE ANYTHING FROM THIS SITE AT YOUR PERRIL !!!”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews