LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst company iv ever bought anything from the sizes are wrong and when you try and return anything back it is not possible They will give you a dumb excuse every time so I repeat don’t buy anything from them”

Helpful Report

Posted 4 years ago

Dear customer, This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23180221 = in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“I never received a confirmation of my order. No tracking number received. I signed into LightInTheBox and it said I didn’t have any orders. I did receive a t-shirt BUT not the one I ordered. It was a cheap wrong size put together with string and a piece of polyester. Why do I keep trusting these Chinese pop-up sites on Facebook. AND why does FACEBOOK allow it.”

LightInTheBox 1 star review on 20th March 2021

Helpful Report

Posted 4 years ago

“My order still not arrived over 1 month later! They told me that my item was out of stock when I ordered it,however nowhere did it state that on their website. They also said there had been a big festival in China at the time of my ordering,and this could delay delivery.They lie to customers about delivery times and dispatch dates! I am getting nowhere regarding getting a refund from them and have now passed it over to the financial ombudsman to get my money back.Do not bother with this company as they lie to customers and make it extremely hard to get a refund!!”

Helpful Report

Posted 4 years ago

“Worst returns policy I have ever come across! First time I have written a negative review for a company but once they have your money they don't care! I do not recommend this site.”

Helpful Report

Posted 4 years ago

“This is by far the worst company I have ever dealt with. I have breast cancer and ordered a wig from them. I was supposed to be a light auburn/blonde wig. I received it and it was white. No way in a million years would I wear that. I was nothing like the pictures showed. I emailed them to let them know I wanted to return it. It was unused and still in the box. Because of the misleading information they agreed to take it back and pay for shipping - I thought wow, what a great company! I did exactly what they asked me to do, take photos of it and send them along with a copy of my shipping receipt. I did this 4 times and every single time, I would get an email back saying "again we apologize for any inconvenience caused, but understand please send the requested photo of the recipient to the following email address" to which I would again, send pictures and go through the process. They eventually closed the ticket without giving me a refund. I had to once again, open another ticket and start the whole process over. This has been going on since December, 3 months now. This was the last response from them on March 5th, Thanks for your message. Once again we apologize for any inconvenience caused, but understand that we are asking you to send us the photo of the receipt proving the costs of returning the product you returned to us. On the receipt in question we need to see the cost of returning the product, and the tracking code for the package you returned to us. We look forward to your reply with the requested photo. My reply: This has gone WAYYYY beyond inconvenient. I sent this receipt January 26th, Feb 22nd, March 1st and March 4th and once again can prove that with my emails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sent the attachment 7 times with this email and have not heard from them since even though I have emailed them almost everyday trying to get a status . Horrible, horrible, horrible customer service. There is of course no other was to get ahold of them. I sent the wig back in January so they have the product. Now I am out $126 which may not seem like a lot but when I have medical bills coming in everyday - its a lot to me.”

Helpful Report

Posted 4 years ago

“When you get what you want, the system works well. When I had to return an item Light in the Box have made it impossible for me to get my money back. No reply to emails and log in blocked. I would not recommend this site”

Helpful Report

Posted 4 years ago

“Company didn't give me my refund and trying to get customer services to reply is a no go area.”

Helpful Report

Posted 4 years ago

“Warning!! Do not buy products here!! The company is not serious. We bought a lamp that was broken when it arrived. We have now for 4 months tried to return it or get a new. Yesterday they promised us to get a new lamp, instead we receive two screws!!!”

LightInTheBox 1 star review on 17th March 2021

Helpful Report

Posted 4 years ago

“Terrible have been sent totally wrong item and can not get though to anyone to help me I’ve tried lots of different ways so going to have to claim back now from card company stay away from this site !!!!!”

LightInTheBox 1 star review on 16th March 2021

Helpful Report

Posted 4 years ago

Dear Kerrie, This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23123907 = in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Worst online ever experience”

Helpful Report

Posted 4 years ago

Dear customer, This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. could you please be tell us your problem so that we could help you ?

Posted 4 years ago

“Sent the wrong product and couldn’t upload pics on there app as prove. Still haven’t received my original order, do not buy from this company”

Helpful Report

Posted 4 years ago

Dear customer, This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23134943 = in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“The service was poor Delivery took too long Jacket sizing is off , far too small Requested return and refund but NO response Dissatisfied”

Helpful Report

Posted 4 years ago

Dear customer, This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23134828 = in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Received the wrong product STILL trying to get a simple request verified, that you will send me what I ordered and paid for!”

Helpful Report

Posted 4 years ago

Dear customer, This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. After checking , I found that the customer service have arranged resend correct item as request in ticket 23059413 . If you still have any problems, we're willing to help .

Posted 4 years ago

“I will never order from you again the sizes do not match and the products are of poor quality.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23126565 = in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“terrible I could not track my order and when Y watch got here it was a scam and didn’t work and when I’ve tried to get back in contact I have been blanked DONT SEND ME EMAILS EVER AGAIN unless your refunding me”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23126522 = in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Poor service slow response avoid”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23115133= in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Ordered in Sept 2020 -still have not received goods. Sent round and round on their website. Cannot complain. They have not refunded. They are thieves and liars”

Helpful Report

Posted 4 years ago

“A rubbish con firm, I ordered (men's fleece thick pullover winter jackets hooded) Size ordered 3XL, 53 inch, they sent 3XL LABELED Product, when measured 44 inch product. Very poor response sending me around the houses. Just sent pictures and measurements, but reading other reviews I will be told to give them away as it's not worth the cost of returning (at my expensive) the item. The biggest shame is, the actual product is nice and may fit a small Chinese man, you've been warned”

Helpful Report

Posted 4 years ago

“Do not buy from here - they are based in CHINA! I simply wanted to exchange or have a refund for the leggings I bought but instead they advised me to give them to my friends of family (!!?) as they do not pay for return postage. As they are based in CHINA they said it's not worth the cost of return posting as it costs as much as the refund itself, so basically I wouldn't get any money back! I've never experienced this from any other company. The leggings arent even that great!!”

Helpful Report

Posted 4 years ago

“Absolute rubbish..took an age to arrive. Garment, cat breaking through, top. In ad the top looks quite substantial but in reality its thin cheap material. So very expensive for what it is. Extremely disappointed. Avoid like the plague.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews