LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item ordered was too small and the returns policy is utterly disgusting. Return to China?? The product obviously was not dispatched from China as it arrived within a week. This company is a scam. Don't order anything from them.”

Helpful Report

Posted 4 years ago

“Can this company be reported to the Ombudsman? They need to be investigated. Returns Policy: give to a friend or will only refund 10% of the value of the item! A waste of £60 down the drain for an item that doesn’t fit. How can we be protected from these con merchants?”

Helpful Report

Posted 4 years ago

“I ordered an iPhone 11 case and an iPhone 7 Plus phone case came is there anyway I can get a refund?”

LightInTheBox 1 star review on 13th April 2021

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I will follow up your case. After checking, we regret to tell you that you ordered wrong model for your case. You can see from our uploaded picture that the model you picked for the order was "iPhone 7Plus / 8Plus". We are afraid that you might pick wrong model by accident. But we'd like to help you resolve this problem. I had conducted new Ticket ID =23337138 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“I ordered something size medium and it will not even do up. I am a 12/14. No decent returns policy - send it back to China at your own expense. No proper means of contact. I am just left feeling foolish as I would not normally buy from somewhere without checking reviews and had I done so these on here would have prevented me wasting my money.”

Helpful Report

Posted 4 years ago

“Not advisable to purchase anything that has a size guide. The size guide does not match the size on product. Advice from customer service is, Chinese size pattern used so may be different to EU or UK sizes. So ordering a size UK 11 might be something different. There is no way of knowing what size will fit until you get the product. The return policy is, it is likely to be too expensive and takes so long to return the item so give to family or friend and buy again. Avoid. Buy local. It may be more cost effective and is easier to exchange.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We regret to hear the shoes did not fit. Please be noted all our shoes are made based on our own size chart. In order to help our customers to determine the best fitting size, we provide specific measurements on the product page. When you pick the size, you will be able to see below measurements below: Size:45 Foot Length:29.00 cm Foot Girth:25.88 cm Forefoot Width:9.36 cm We are sorry that you did not notice the above measurements when you placed this order. But I do really want to help you resolve the problem. I had conducted new Ticket ID =23337054 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“First of all I ordered an overall skirt and the metal clips that attach the straps were in a ziplock bag for me to put on myself! The quality was extremely cheap material. I requested a return that was pretty easy to find the steps on how to return. So, I completed the return information and it took forever to hear back. They’re website is also a nightmare to navigate to find your return request. Once I heard back from them I was told it was too late for a return or refund! Do NOT order from them!!!”

Helpful Report

Posted 4 years ago

“Do not buy from this company. Poor quality Poor service Deceptive return/refund policy. You will wait a month for delivery. Do not order from this company.”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM THIS COMPANY ABSOLUTELY USELESS ON ALL ASPECTS”

Helpful Report

Posted 4 years ago

“I would not buy from them again. The order I made was a cycling jacket. It was too small when it arrived. I went online to see how to return it. The reply was confusing. I eventually returned it. Value $57 plus dollars. I have sent numerous emails to Light in the box in relation to this purchase to no avail. It appears I can kiss the money goodbye. Will not use them again. It would be nice if you could trust online companies to be honest as have many I have dealt with are.”

Helpful Report

Posted 4 years ago

“Poor quality clothing, sweatshirt came as a shiny nylon/polyester fabric. No order details or return facility. Had to contact Lightinthebox after finding how on internet search. They advised goods need to be returned to China at customers expense but no China address given! Will not use again and would advise others to steer clear!”

Helpful Report

Posted 4 years ago

“I’m deeply disappointed. I ordered 6 dresses. Two of the same dress arrived which looked like a clown suit compared to the photograph.the other dresses (all in very light polyester, cheap) were not full voluminous skirts like the photographs.The dramatic full volume is what I was expecting only to find it was a quarter of the photoshopped photos. I feel like I’ve been badly conned.”

Helpful Report

Posted 4 years ago

““Never ever buy from this website. Not accepting returns and refusing refund.... totally rubbish quality The smart band did not do all they says it would. Given over to PayPal now for refund.”

LightInTheBox 1 star review on 10th April 2021

Helpful Report

Posted 4 years ago

“Never ever buy from this website. Not accepting returns and refusing refund.... totally rubbish quality and sizes smaller. Not recommend rubbish website...”

Helpful Report

Posted 4 years ago

“Ordered 3 shirts on March 20th, they printed up a UPS label but never gave it to UPS. Charged back 15 days later as per bank's protocol. Got my money back to my card in 5 days. DO NOT DEAL WITH THESE SCAMMERS!”

Helpful Report

Posted 4 years ago

“I ordered 3 items. It took at least 3 weeks to arrived and the quality of the clothes was extremely poor (nothing to do with what they advertise on their website). When I was checking how to ask for a refund, I realised it was coming from China. I had to pay £22 and now I have to wait until they get the items to hopefully to get my money back. It's really NOT worth it!”

Helpful Report

Posted 4 years ago

“I have not received an order after 5 months and now they do not even respond to emails ..”

Helpful Report

Posted 4 years ago

“AVOID poor quality and cost just as much to return. Does not tell you from China!”

Helpful Report

Posted 4 years ago

“I have received wrong Item.”

Helpful Report

Posted 4 years ago

Dear customer, We apologize for the problem and the inconvenience caused. We will forward your case to our sourcing department for further check. It was found our customer service department had issued you full refund of the wrongly shipped item on April 6th. Is your problem resolved now? The refund will be sent to your card which you used to pay for this order. It usually takes 3-5 days to be processed by LightInTheBox.com. However, please kindly note because this is a transnational transaction, it will take a few more days for you to receive the refund, you may refer to the following link about the refund processing time:https://www.lightinthebox.com/download/ec11af0d-ebb0-4a1b-9d53-b919e05b1f49 Please let us know as soon as possible if you have further question.

Posted 4 years ago

“It is not clear from the web site that this is a Chinese firm and goods are being shipped from there. They make the return process very difficult even suggesting, if item does not fit, that one gives it to a friend due to the cost of return. I have returned 2 items, posting was £25 pounds and I have not received a refund 2 months later. I cannot enter my account to make contact as it does not accept my password and the one's it sends are never recognised. I have lost over £100.”

Helpful Report

Posted 4 years ago

“Poor quality. Product delivered in a pocket. Remote controller doesn't work. The manual is just a piece of paper with a QR-code for an instruction video. The link is dead..”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews