LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality nothing like picture to send back nearly same as purchase price POINTLESS”

Helpful Report

Posted 4 years ago

“Ordered 2 pairs of mule shoes from picture on their website catalogue looked great on there, But got cheap knock not even look a likes instead . I didnt want a refund just the shoes I ordered. ITs MY OWN FAULT I SHOULD HAVE KNOWN BETTER . From CHINA CHINA CHINA”

LightInTheBox 1 star review on 3rd April 2021

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Posted 4 years ago

“got the run around getting my stuff keep getting emails stating it was delayed tracking it showed in NJ and another 3 weeks went by before i received my stuff unsubscribed from emails and still get them buy MADE IN USA and do not order from them”

Helpful Report

Posted 4 years ago

“The jacked I ordered wasn’t fitting me and also it was much thinner than what I was expecting for a winter jacket. I was surprised to learn that they wouldn’t refund, and instead they advised me to give the jacket to a friend and buy a new one! Lol.. I have pasted their costumer service message below: “Dear Customer, We are sorry the product does not fit. Please note our sizes are all based on Chinese size patterns, so it might be different from the size in your country. If you have ordered without checking the measurements in the size chart, it may not fit you. If the product has been received on the past 7 days and it belongs to our returnable category, it's brand new with original tag and packaging as per our return policies, you can return it to our warehouse in China. Please note you will be responsible for return postage. Returns can take from 20-30 days. We can exchange it for another size or another item. Please double-check the size chart and tell us which item and size to exchange it for. We will send the replacement once we receive your package and we will cover the reshipment postage. However, based on our experience, the costs for return might be the same or half the price of your parcel, even by using the cheapest tracking service in the post office. So, to return to China may not be the most economical option. Instead, we suggest keeping the item, give it to a friend/family member. Sometimes, a new order for the correct size may be more cost-effective than a return. We would like to propose the following offers which may be more beneficial and practical than a return: a) Keep the item and receive a reward of 20% of the product's value. b) Keep the item with a refund of 10% of the product's value. Please tell us which offer you prefer (‘a’ or ‘b’), we will arrange it for you as soon as we receive your reply. We look forward to your response and appreciate your kind understanding. Sincerely, Customer Service””

Helpful Report

Posted 4 years ago

“Total scam merchants do not deal with them as they poor quality and wrong size goods good then offer you 10% of the return price and you have to pay the exorbitant costs to sent back to China. SCAM, SCAM, SCAM”

Helpful Report

Posted 4 years ago

“Terrible , they canceled my item and didn’t give me any explanation”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I regret to tell you that your order was cancelled because the product was out of stock. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =23236311 in our ticket center to explain more about this problem and will also provide an offer to meet your satisfaction. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“I will never buy from here again a dress I bought came as a square of material not even sewn and see through 2 pullover s were nothing like what was advertised in color or quality buyers beware don’t even look on this website”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am really sorry that one of the dresses doesn’t meet your satisfaction. In order to help you, I had conducted new Ticket ID =23236190 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. I will help you check and resolve the problem in a timely manner via this ticket. Thank you for your cooperation.

Posted 4 years ago

“Do not buy bad communication 5 weeks later still didn't receive”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. Your order was shipped via UK Priority Line-GFS-PH on 2021-03-24 . The tracking number is GV737445951GB. Delivery normally takes business days: 4-6 / calendar days: 5-9. So you shall receive this package by April 2nd. Please kindly be patient in waiting. Please also be advised that your dress is a Made-To-Measure product. It means we did not have this dress in stock. After you placed this order, we asked the supplier to tailor a NEW dress for you. So your order required 10-14 business days (14-20 calendar days) for processing before shipment. This was why your order could not be shipped as soon as it was placed. We appreciate your understanding in advance. I had conducted new Ticket ID =23236008 in our ticket center to follow up your case. If you have further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us again via this ticket. I will try our best to help you resolve any problem. Thank you for your cooperation.

Posted 4 years ago

“Very poor quality clothes. No quality material used in any of the 4 shirts i bought. Wash them they fall to bits. Steer clear of this company and avoid disappointment.”

Helpful Report

Posted 4 years ago

“4 December 2020 ordered 2 lamps and cancelled the next day because we received an e-mail where they told us product might be delayed. we tried to cancel but this was not possible because the products were already "shipped". We are still waiting 29 march 2021. No products and no refund as of yet despite our extensive e-mail contact asking for a refund. Very frustrating.”

Helpful Report

Posted 4 years ago

“Ordered some cushion covers which turned out to be the wrong colour DO YOU THINK I CAN RETURN THEM 😡 Everything I have tried will not let me, will never order again from this site 🤬”

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Posted 4 years ago

“Returns policy is deliberately complicated and expensive. Product was tacky. Do not use!”

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Posted 4 years ago

“Terrible deceitful company. Never ever use them!!”

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Posted 4 years ago

“The most despicable company in the world Fake , thieves and liars and dishonest to the core!!!!!! Do not buy from this dangerous company they will never let you return a product and good luck getting a reply Stolen £300 of me and I sent back correctly! Recorded post to the address they gave me Thieves!!!! Fake !!”

LightInTheBox 1 star review on 26th March 2021

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Posted 4 years ago

“Customer service non existent. Made a purchase and was charged but no order exists in their system. No way to get customer service without the non existent order number. Also when I made order the company was supposedly based out of Seattle. Nope. China. By the time I get my order of shorts (off I get my order) it will be winter. Never shipping with this company again. Beware!”

Helpful Report

Posted 4 years ago

“I was charged for an order I did not place on 03-07‐2021. The same amount of my order was ŕeimbursed back to me the next day, 03‐08-2021 doubt you guy's will see this, or if you do, you won't reply oŕ try to rectify this problem! I'm not downloading your app to make an account. This is the 4th time I've tried to contact you. So far no one has responded back to me. I need to know who placed the order and who canceled it.”

Helpful Report

Posted 4 years ago

“Very poor. Long delays, not helpful in location lost items, not willing to refund. Wouldn’t buy again”

Helpful Report

Posted 4 years ago

Dear customer, This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23190835 = in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Very poor quality Tshirts with thick shiny transfer of kitten on front will not be giving as a present as too cheap and tatty I would be too ashamed . Delivery was very slow and fortunately came too late for my grandaughters birthday so bought something else. Looking at all the reviews which I didn't read before buying I will not frustrate myself by returning this rubbish but donate to a charity shop where at least potential buyers can make a judgement though they will probably end up as dusters!!!Disappointed”

Helpful Report

Posted 4 years ago

“When I was browserd this site everything looks beautiful so I ordered five women`s blouses and now I`m extremely disappoined . The items where nothing as like what they showed on the photos. VERY POOR QUALITY,different color,poor matirial......I will never use that site again. I do not recommend”

Helpful Report

Posted 4 years ago

“If I could I would give them no starts do not order from this website I order a two peace gym set and I only received the top and no shorts to match the customer Service is absolutely diabolical and they will keep telling you they get hold of you after 24 hours and then they will message you saying the exact same thing again”

Helpful Report

Posted 4 years ago

Dear customer, This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23180244 = in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews