LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad if your item do not fit its truff they doint care and will not refund you they try to offer you 10%of your money back no way will never order from them again .”

Helpful Report

Posted 4 years ago

“No you novice, no tags, no return slip, no addresses, 4 sizes too small, cannot find how to return,US Postal Service said I would pay $20 min for shipping and may not ever get a credit. Would have no dress and fees and cost I paid! This is a rip off. They took approx.$200 and I have a rag I cannot wear. DO NOT BUY from Lightinthebox”

Helpful Report

Posted 4 years ago

“No ticket on dress, no returns label. Badly made, impossible to wear. Can’t return. No customer service. Additionally, no invoice.”

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Posted 4 years ago

“Worst products.”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY I would give zero stars if that was an option I stupidly fell for the lovely photos on their website but the items that arrive are dreadful quality and totally different colours to their photos I have been trying to find out how to get a refund from them for the past week with no luck They also had the cheek to offer me 50% back if I wanted to keep the items The only place for this garbage is in a bin Please DO NOT order from here”

Helpful Report

Posted 4 years ago

“This company just take your money and fail to provide any service whatsoever. It is a disgrace they are allowed to operate legally”

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Posted 4 years ago

“They even do not deserve one star! Never never never shop from here! In december I ordered a t-shirt. IT NEVER CAME. I wrote them to pay me back. They asked me to be patient (after 5 months!) Because of covid, there are problems of transportation. Bla bla bla....I am going to continue to chase them but stay away from them. This company is a CON, steals from people...”

Helpful Report

Posted 4 years ago

“I would give 0 stars if I could. Absolutely disgraceful. I ordered several items of lingerie in the same size, one was way too big, one a bit tight but usable. A garter described as a 3 piece with stockings came without the stockings and they said there was an option when ordering, but there is no option for garter only and the description clearly states 3 piece. I've been emailing back and forth like 10 times now. They started with offering 20% refund or 30% credit, I said no way so they said it couldn't be returned anyway and offered 30% and 40% time. It kept going up to 50%-60% and they told me to read the return policy which I had already done and I was in the right, so I replied quoting their own policy and asking for a full refund of the two items. They got back to me agreeing to a return at MY EXPENSES, again against their own policy. I replied but they marked it as resolved and I got a reply saying they can't find the ticket. I've now escalated to a supervisor. I keep getting messages in the meanwhile saying that I have £6 about to expire, but that's a voucher if you spend £37 which I clearly would never do after this experience. Stay clear. You might be lucky once but if you have a problem - and it's likely if you order a few things - you're never gonna see the end of it. Disgraceful.”

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Posted 4 years ago

“I ordered a chair cover. Have not received it yet. They took the money.I am reporting them.Do not buy buy from this company. You will be so disappointed. Never again!! Shame on you for taking people money!!”

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Posted 4 years ago

“Avoid this company at all costs! I know I should have read the small print, but I got caught out. The item I ordered was too small. Customer services then told me that that was because they give Chinese sizes on the website and I would be a large in that sizing. I would have to pay postage to return the item to China - which they said wouldn't be worth the cost, so they would refund me 10% of the cost. Is such appalling practice even legal in the UK?”

Helpful Report

Posted 4 years ago

“Never every use this company. The clothes are Chinese rubbish and tiny sizes. When you want to send them back you are told you need to post them to China at your own expense which costs a fortune! They should be banned from the internet!”

Helpful Report

Posted 4 years ago

“Dreadful customer service, received faulty goods and found it virtually impossible to get refund. Gave up in the end, will never use them again.”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM THIS SCAM COMPANY!!! I bought two items and wanted to return the 2nd as it was nothing like in the advertised picture. They asked me to send pictures, which I did, they kept on saying they couldn’t download then. Then I was offered a discount on another item if I kept the unwanted item?!?! I have emailed them 8 times to ask for the returns address, but they won’t give it to me. TERRIBLE CUSTOMER SERVICE...DO NOT BUY FROM THEM!!!”

LightInTheBox 1 star review on 20th April 2021

Helpful Report

Posted 4 years ago

“Buyer beware. First and last time I will buy from this company. I knew I was buying from a Chinese based company and the wait for my goods to be delivered wasn't too bad. The issue I have with this company is that they make it extremely difficult to return or exchange goods, I believe this is a deliberate ploy to stop consumers returning or exchanging their goods, To find how to return goods on their website is a minefield to navigate, when you do eventually find what to do you are required to take photos of your merchandise, no chance, your photos will not download!!!!! I believe their trading practices need investigating, on a different note their men's clothes sizes are a joke their xxxl is a British medium size so I assume they're inundated with return requests hence why they make it difficult to return or exchange goods.”

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Posted 4 years ago

“My first purchase - a dog harness, was brilliant! However my 2nd purchase of 3prs yoga leggings was extremely disappointing. I think they are fakes, poor quality, and 2 of the 3 were faulty!!! Not pleased.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We are really sorry that the 3 yoga leggings don't meet your satisfaction. We will help you further check what caused the problem. If we confirm the 3 products have any quality issue, we promise to take full responsible for them. I had conducted new Ticket ID =23371898 in our ticket center to follow up your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and advise us more details as requested, we can help you further. Thank you for your cooperation.

Posted 4 years ago

“This is the poorest quality clothing I have ever seen in my whole life, it is utter rubbush. Absolute total and utter rubbish, true chinese garbage. Avoid at all costs!”

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Posted 4 years ago

“The item ordered was too small and the returns policy is utterly disgusting. Return to China?? The product obviously was not dispatched from China as it arrived within a week. This company is a scam. Don't order anything from them.”

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Posted 4 years ago

“Can this company be reported to the Ombudsman? They need to be investigated. Returns Policy: give to a friend or will only refund 10% of the value of the item! A waste of £60 down the drain for an item that doesn’t fit. How can we be protected from these con merchants?”

Helpful Report

Posted 4 years ago

“I ordered an iPhone 11 case and an iPhone 7 Plus phone case came is there anyway I can get a refund?”

LightInTheBox 1 star review on 13th April 2021

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I will follow up your case. After checking, we regret to tell you that you ordered wrong model for your case. You can see from our uploaded picture that the model you picked for the order was "iPhone 7Plus / 8Plus". We are afraid that you might pick wrong model by accident. But we'd like to help you resolve this problem. I had conducted new Ticket ID =23337138 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“I ordered something size medium and it will not even do up. I am a 12/14. No decent returns policy - send it back to China at your own expense. No proper means of contact. I am just left feeling foolish as I would not normally buy from somewhere without checking reviews and had I done so these on here would have prevented me wasting my money.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews