LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t use this company. There is no indication when you buy that everything is shipped from China. It took 3.5 weeks for my dress to come. It was then nothing like the dress they had advertised and was really cheap quality. It was also too large. But they would not pay for the return/exchange. So I completely wasted my money & the awful dress went to a charity shop. Light in the Box should not be allowed to operate like this. They are are cheating everyone.”

Helpful Report

Posted 4 years ago

“I purchased two sets of bath accessories from Lightinthebox.com. I live in Poland and I had no idea they were shipping from China. When the items arrived at my door, I was asked to pay €45 customs. I refused to receive the items and sent them back. Lightinthebox customer service tells me there is no refund. I am living in Europe, and internet purchases can be returned to sender for the first 14 days without s reason. I even have a reason. I was not informed that the shipment was not from EU and I had to pay customs. Not getting a refund for items you do not accept? What if I accepted but did not like it? Does it matter? I will continue to believe it is not a legit company but built solely to rip off people without informing them well throughout the purchase process unless they refund me.”

LightInTheBox 1 star review on 7th May 2021

Helpful Report

Posted 4 years ago

“I bought a bread baking form a few months ago and after a few times of use, now the zinc coating has started sticking on my bread! Of course I didn't dare to eat. I was angry and went on the website to find contact information but there is nothing. There is also a silicon baking mat I bought at the same time (looks totally different from the picture on the website) that I haven't tried because it looks so fragile. I regret I bought stuff from them, just waste money and time for shitty products.”

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Posted 4 years ago

“Still waiting on my orders. Thanks”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =23525447 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . Thank you for your cooperation.

Posted 4 years ago

“Product ordered looked nothing like the picture. The solar lights that came looked like a toddler constructed it from fishing lines and glue, additionally it doesn't even turn on. Now they want video of it before I can send it back. 2nd item was great, however the matching set that also was purchased at the same time suddenly was out of stock. They did refund my money, however now that it is back in stock they expect me to pay the full shipping fee again. Also, the 4-7 days shipping, ended up taking 7 WEEKS to get these products.”

Helpful Report

Posted 4 years ago

“Cargo Shorts DO NOT BUY Poor quality goods, not as described, Very difficult to return, goods have to be returned to China, returns website doesn’t work well, I gave up in the end. I’ll give the goods to Charity”

Helpful Report

Posted 4 years ago

“Avoid! Ordered trainers that were not the size they should have been. UK 9 but were more like a 6-7. Advised i had to pay for shipping back to China which wasn't worth doing! Customer service was terrible. Order took 3 weeks to arrive. Part of my order was missing. Now having to fight for a refund on missing item. Seriously do not purchase anything through this company.”

Helpful Report

Posted 4 years ago

“Poor quality feel so stupid ordering from this Company. You cannot get a refund just thrown away my money. Please do not be conned by the pictures they are just very poor rip offs.”

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Posted 4 years ago

“Please don't buy from this company, they make it so difficult to return your product . Too much hassle and time.”

Helpful Report

Posted 4 years ago

“Poor customer service Incredibly disappointed with the product. No space to report any dissatisfaction via the website. Its not worth spending your hard earned money on any purchase from them.”

Helpful Report

Posted 4 years ago

“Bought two wigs, they were horrible, no way looking as the advertisement, not sure where to return them to get any refund, will never buy from them again”

Helpful Report

Posted 4 years ago

“If I could put zero I would. DO NOT BUY FROM HERE. they put a different address label on so the parcel then becomes known as abandoned so I can't get a refund and they get to keep the money. Although I'd had an email stating they had put wrong address on they still refused refund. Boycott this stupid scam site.”

Helpful Report

Posted 4 years ago

“Terrible service. He item I ordered never arrived, contacted the customer service department and EVENTUALLY got my money refunded. The customer service department were supposed to contact me within 24 hours of a message, I often had to wait 4 days to a week for a response. Will never use LightInTheBox again”

Helpful Report

Posted 4 years ago

Dear Gary Byrne, We sincerely apologize for what happened and all the inconveniences it may have caused. Please be assured that we will take your feedback seriously. We also regard it as very helpful to improve the services we provide to our customers. We will try to avoid the problems happen again in the future. If there is anything else we can do for you, please do not hesitate to let us know. We will take all our efforts to help.

Posted 4 years ago

“What they advertise and what you receive is worlds apart.I was really disappointed.I will never buy again.I paid so much.Wasted all my money.”

Helpful Report

Posted 4 years ago

“Goods not as photo poor quality dress made from nylon and colour blue was meant to be blue going to lighter blue at bottom and the bikini top was soo small even though was size large”

LightInTheBox 1 star review on 3rd May 2021

Helpful Report

Posted 4 years ago

“Just terrible! The dress I ordered was poor quality. I tried to return it and they wanted $36 to ship the dress back for return to China. That’s more than the dress costs! Do not buy from here!!”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY!! This company makes it intentionally hard and frustrating (if not imposdible!) to return products for a full refund...you first have to figure out how to begin a refund (you have to start a "ticket"), then you have to take a photo but they limit the format (must be a jpg and no greater than 2 mbs in size), then they offer you a 50 % credit or a 40% refund (and you keep the product)...IF you still persist and request a FULL REFUND of your money, then you must return the item to China, not to the address in New York that it was shipped from...as you can imagine, at that point I have given up and will go back and request a 40% monetary refund. DO NOT BUY FROM THIS COMPANY! LESSON LEARNED!”

Helpful Report

Posted 4 years ago

“I ordered 5 tops from this place, what a fool i was!!!! they would probably fit a small child. They should not be allowed to fool plus sized women this way. I cant tell people enough to stay far away from this place.”

Helpful Report

Posted 4 years ago

“The item I received was nothing like the picture, I would like to return for full refund”

LightInTheBox 1 star review on 2nd May 2021

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Posted 4 years ago

“Ordered, took the money immediately- order never turned up, no trace of it, never ordered etc. DO NOT touch with a large barge pole -total scam.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews