LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product ordered looked nothing like the picture. The solar lights that came looked like a toddler constructed it from fishing lines and glue, additionally it doesn't even turn on. Now they want video of it before I can send it back. 2nd item was great, however the matching set that also was purchased at the same time suddenly was out of stock. They did refund my money, however now that it is back in stock they expect me to pay the full shipping fee again. Also, the 4-7 days shipping, ended up taking 7 WEEKS to get these products.”

Helpful Report

Posted 4 years ago

“Cargo Shorts DO NOT BUY Poor quality goods, not as described, Very difficult to return, goods have to be returned to China, returns website doesn’t work well, I gave up in the end. I’ll give the goods to Charity”

Helpful Report

Posted 4 years ago

“Avoid! Ordered trainers that were not the size they should have been. UK 9 but were more like a 6-7. Advised i had to pay for shipping back to China which wasn't worth doing! Customer service was terrible. Order took 3 weeks to arrive. Part of my order was missing. Now having to fight for a refund on missing item. Seriously do not purchase anything through this company.”

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Posted 4 years ago

“Poor quality feel so stupid ordering from this Company. You cannot get a refund just thrown away my money. Please do not be conned by the pictures they are just very poor rip offs.”

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Posted 4 years ago

“Please don't buy from this company, they make it so difficult to return your product . Too much hassle and time.”

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Posted 4 years ago

“Poor customer service Incredibly disappointed with the product. No space to report any dissatisfaction via the website. Its not worth spending your hard earned money on any purchase from them.”

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Posted 4 years ago

“Bought two wigs, they were horrible, no way looking as the advertisement, not sure where to return them to get any refund, will never buy from them again”

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Posted 4 years ago

“If I could put zero I would. DO NOT BUY FROM HERE. they put a different address label on so the parcel then becomes known as abandoned so I can't get a refund and they get to keep the money. Although I'd had an email stating they had put wrong address on they still refused refund. Boycott this stupid scam site.”

Helpful Report

Posted 4 years ago

“Terrible service. He item I ordered never arrived, contacted the customer service department and EVENTUALLY got my money refunded. The customer service department were supposed to contact me within 24 hours of a message, I often had to wait 4 days to a week for a response. Will never use LightInTheBox again”

Helpful Report

Posted 4 years ago

Dear Gary Byrne, We sincerely apologize for what happened and all the inconveniences it may have caused. Please be assured that we will take your feedback seriously. We also regard it as very helpful to improve the services we provide to our customers. We will try to avoid the problems happen again in the future. If there is anything else we can do for you, please do not hesitate to let us know. We will take all our efforts to help.

Posted 4 years ago

“What they advertise and what you receive is worlds apart.I was really disappointed.I will never buy again.I paid so much.Wasted all my money.”

Helpful Report

Posted 4 years ago

“Goods not as photo poor quality dress made from nylon and colour blue was meant to be blue going to lighter blue at bottom and the bikini top was soo small even though was size large”

LightInTheBox 1 star review on 3rd May 2021

Helpful Report

Posted 4 years ago

“Just terrible! The dress I ordered was poor quality. I tried to return it and they wanted $36 to ship the dress back for return to China. That’s more than the dress costs! Do not buy from here!!”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY!! This company makes it intentionally hard and frustrating (if not imposdible!) to return products for a full refund...you first have to figure out how to begin a refund (you have to start a "ticket"), then you have to take a photo but they limit the format (must be a jpg and no greater than 2 mbs in size), then they offer you a 50 % credit or a 40% refund (and you keep the product)...IF you still persist and request a FULL REFUND of your money, then you must return the item to China, not to the address in New York that it was shipped from...as you can imagine, at that point I have given up and will go back and request a 40% monetary refund. DO NOT BUY FROM THIS COMPANY! LESSON LEARNED!”

Helpful Report

Posted 4 years ago

“I ordered 5 tops from this place, what a fool i was!!!! they would probably fit a small child. They should not be allowed to fool plus sized women this way. I cant tell people enough to stay far away from this place.”

Helpful Report

Posted 4 years ago

“The item I received was nothing like the picture, I would like to return for full refund”

LightInTheBox 1 star review on 2nd May 2021

Helpful Report

Posted 4 years ago

“Ordered, took the money immediately- order never turned up, no trace of it, never ordered etc. DO NOT touch with a large barge pole -total scam.”

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Posted 4 years ago

“This company is the worst. They failed to deliver the product in good shape. They did not refund or send me a new product. They offered 20% refund to keep the broken lamps. It is a joke. Why would someone keep the product that is not in good shape?”

LightInTheBox 1 star review on 29th April 2021

Helpful Report

Posted 4 years ago

“Worst company I have ever dealt with them I will never order anything again quality is shockingly terrible certainly not worth any money returning unwanted items is impossible getting in touch with anyone from light in the box is impossible so what can you do with a company like this they should be banned from trading I have two items to return and have found it impossible to do”

Helpful Report

Posted 4 years ago

“Lightinthebox stole my painting and now they are making copies of it and selling it as theirs. Never asked my permission or payed any royalties to me. They now owe me over £3000 in royalties! They stole my painting photos from 2014 from Facebook and making cheap copies and they sold over 500 of them on their website. They are stealling intellectual property, ignoring copyrights, and ignoring the letter I sent to them!”

Helpful Report

Posted 4 years ago

“all 5 star reviews are fakes written by their employees,friends or people connected to the company itself under different names please beware”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews