LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent & reliable company, quality goods at great prices to. Definitely recommend. (also good tracking service)”

Helpful Report

Posted 2 years ago

“This is a good site. So far everything I have ordered has arrived, and there is tracking to see exactly where the items are while they are being processed and sent. There is a good range of items available, and unlike many other Chinese sites, if you pay attention to the supplied clothing sizing information, it is possible to choose the correct size.”

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Posted 2 years ago

“Received goods fast service”

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Posted 2 years ago

“Great item thank you and received in good time. Really pleased with the service and the quality of the item. Would definitely buy again.”

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Posted 2 years ago

“very very pleased with my purchase of cargo shorts will be ordering again”

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Posted 2 years ago

“Fabulous dress. Beautiful indian cotton size as advertised. Just ordered another colour.”

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Posted 2 years ago

“lovely range of clothes and comfortable styles, and reasonable prices easy-to-use website that allows you to save your favourite items I never buy clothes online, so using the size charts took some practice If ordering from the UK you may have to pay a customs fee. My order took longer than 3-5 days because I ordered many items, I should have placed 2 separate orders. However, the company did let me know what items would take longer and gave me some options. fast and polite customer service”

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Posted 2 years ago

“I will write a review when I receive my refund, which as yet has not happened.”

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Posted 2 years ago

“very good quality.excellent design,”

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Posted 2 years ago

“loved my tops and a great price! would have liked better delivery service took four weeks to come.”

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Posted 2 years ago

“Excellent service and really stylish apparel at sensible prices, plus an easy-to-navigate website. All ordering etc via email and no need to contact customer service so far.”

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Posted 2 years ago

“Excellent Quality and Service”

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Posted 2 years ago

“The company offers eye-catching designs in a range of colour combinations and sizes at very reasonable prices.”

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Posted 2 years ago

“Good quality. Good fit. Good price”

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Posted 2 years ago

“Quick and very good quality.”

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Posted 2 years ago

“very impressed with quality of products & speed of delivery”

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Posted 2 years ago

“So far excellent results and great service.”

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Posted 2 years ago

“Happy with my purchase. Although delivery time could be faster”

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Posted 2 years ago

“Sizing guide was totally wrong. Some of the large items I bought were much largee than others and it was too expensive to return them. I've now unsubscribed from your website and will not be purchasing any other items.”

Helpful Report

Posted 2 years ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29444610 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 2 years ago

“Whatever I have bought from here is always of high-quality material that is well made. Unusual designs combined with vibrant colours make the site so different from everyone else out there, especially when you are wanting something different. Always pick the next size up from what you wear would be my tip, but this is the first place I look now”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews