LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service good products no complaints except delivery takes a bit too long”

Helpful Report

Posted 2 years ago

“I was dubious about light in the box providing products of quality at such low prices BOY I WAS WRONG the quality ot the shirts I ordered was great, exactly as they look on the site. The delivery was a lot faster than I expected, so much so that I ordered more products since. Im on my 4th order now Great Quality, Great Price and Fast Delivery. Thank you lightInTheBox”

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Posted 2 years ago

“I am very pleased with what I selected. The ordering was very straightforward and the item arrived promptly. very good.”

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Posted 2 years ago

“so far everything ordered has arrived in reasonable time and in perfect condition.”

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Posted 2 years ago

“Great website offering deals and bargains you just don’t find anywhere else. Will admit I’m a little bit hooked…!”

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Posted 2 years ago

“Wonderful dress designs, not just the usual run of the mill, all a bit different. Delivery took about 2 weeks which is good. What I really like is that the size tables are all different depending on the specific clothes, not just "one-fits-all". It helped me select the right sizes. Dresses fitted well, looking forward to wearing them all.”

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Posted 2 years ago

“Very pleased with the tee-shirts supplied by LightInThe Box - attractive designs, good quality and comfortable fabrics, and all at competitive prices.”

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Posted 2 years ago

“Absolutely fab site. So we’ll priced, and great quality”

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Posted 2 years ago

“Quality of clothing very good would recommend”

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Posted 2 years ago

“Fantastic range of goods. Always something more to buy that I didn't know I needed until I saw it on line. Great, keep up the good work”

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Posted 2 years ago

“There are some good quality products for very good prices”

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Posted 2 years ago

“Very good in all that thay do as far as I am concerned”

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Posted 2 years ago

“Great choice and quality. Very fast shopping. Very reasonably priced. Will definitely buy again”

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Posted 2 years ago

“Very pleased with light in the box so far, quality items and delivery was quicker than expected”

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Posted 2 years ago

“Good Transaction - No Issues”

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Posted 2 years ago

“Complete misdescription on a number of items. Decsribed as faux linen mix and are 100% polyester as pre the label inside. Website guarantees quality and true likeness which isn't the case. A few items are Ok but it's very hit and miss No way to contact customer service. Overall don't waste your money.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101065639 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“All the items are great and the site is easy to navigate most arrive quickly and definitely within the time frame given I love this company”

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Posted 2 years ago

“Very nice clothes. Very pleased with most of them fitting Difficult situation is frustrating as there is no contact. Very frustrating. The set answers don't always answer questions. That puts me off a lot. I waste so much time in trying to find ways to contact them.”

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Posted 2 years ago

“Very quick & efficient”

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Posted 2 years ago

“Excellent products and service”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews