LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,291 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,291 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so pleased with my latest purchase's, when in company a few days ago quite a few of our friends commented on my shirt saying how nice it looked.”

Helpful Report

Posted 2 years ago

“All shirts are so far good quality and a good fit, some other things not soo good ie a pair of shoes were poor, I had a problem where my shirts were sent to the local halford shop instead of my home but they managed to sort it out for me.”

Helpful Report

Posted 2 years ago

“I can say that although purchases take at least 2 weeks to get to you at least when they do arrive, I am happy and if not at least LightintheBox will refund any monies immediately and allow you to also keep the products, which is a rarity with other Online Companies. I will continue to shop at this Site and recommend to others also. I give a rating of 5 stars”

Helpful Report

Posted 2 years ago

“My first order, a dress, was great. The trousers I ordered were not, as I had expected, a cotton and linen mix but polyester. The style is good but they are very thin. It would help a great deal if we were told in the product description what fabric the items are made of. In this case it was described as 'faux linen', which is pretty meaningless.”

Helpful Report

Posted 2 years ago

“these shirts are really comfortable a lovely fit and the colours look really good together would recommend to anyone, even my friends have commented on how good they look”

Helpful Report

Posted 2 years ago

“very eficient company, I have purchased many items Lightinthebox now. Goods have always arrived on time.Excellent range of goods with great value for money, lovely quality and fit. They even warned me when I made a duplicate order allowing me to cancel it and offering assistance if I needed help with the cancellation.”

Helpful Report

Posted 2 years ago

“Shirts ordered.sizes perfect,very good price,very quick delivery.will definitely order again soon”

Helpful Report

Posted 2 years ago

“Very informative. Good service . Thanks”

Helpful Report

Posted 2 years ago

“After purchasing my first dress I was impressed with the quality and service I ordered a second one . Certainly not disappointed. Again quality and service was first class.”

Helpful Report

Posted 2 years ago

“Excellent choice of every item. The old corner shop in bigger premises. Not had any fault with any purchase good prices quality items. Thank you.”

Helpful Report

Posted 2 years ago

“Slightly smaller than the pictures which I personally was happy about. Great price and looks like good quality. Give some wiggle room on delivery. Good company good communication 👍”

Helpful Report

Posted 2 years ago

“Huge selection of quality clothing at very good prices.”

Helpful Report

Posted 2 years ago

“Great product. Quickly delivered. 5stars.”

Helpful Report

Posted 2 years ago

“Amazing quality and fast delivery definitely recommend 5*”

Helpful Report

Posted 2 years ago

“Easy access and order procedure online”

Helpful Report

Posted 2 years ago

“Love the items I bought, size good. Delivery good”

Helpful Report

Posted 2 years ago

“The t-shirt looks great on and the material is light weight and really soft. Very fast delivery, will definitely be buying from you again.”

Helpful Report

Posted 2 years ago

“The warning lights are really good very pleased purchased 2”

Helpful Report

Posted 2 years ago

“Never got both my orders not happy I’d paid with PayPal so I thought I would receive my order so I’m going to request a refund”

Helpful Report

Posted 2 years ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101173223 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 2 years ago

“I am very pleased with items received from LightinTheBox,thank you. Delivery is prompt & efficient”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,291 reviews