LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“these shirts are really comfortable a lovely fit and the colours look really good together would recommend to anyone, even my friends have commented on how good they look”

Helpful Report

Posted 2 years ago

“very eficient company, I have purchased many items Lightinthebox now. Goods have always arrived on time.Excellent range of goods with great value for money, lovely quality and fit. They even warned me when I made a duplicate order allowing me to cancel it and offering assistance if I needed help with the cancellation.”

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Posted 2 years ago

“Shirts ordered.sizes perfect,very good price,very quick delivery.will definitely order again soon”

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Posted 2 years ago

“Very informative. Good service . Thanks”

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Posted 2 years ago

“After purchasing my first dress I was impressed with the quality and service I ordered a second one . Certainly not disappointed. Again quality and service was first class.”

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Posted 2 years ago

“Excellent choice of every item. The old corner shop in bigger premises. Not had any fault with any purchase good prices quality items. Thank you.”

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Posted 2 years ago

“Slightly smaller than the pictures which I personally was happy about. Great price and looks like good quality. Give some wiggle room on delivery. Good company good communication 👍”

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Posted 2 years ago

“Huge selection of quality clothing at very good prices.”

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Posted 2 years ago

“Great product. Quickly delivered. 5stars.”

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Posted 2 years ago

“Amazing quality and fast delivery definitely recommend 5*”

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Posted 2 years ago

“Easy access and order procedure online”

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Posted 2 years ago

“Love the items I bought, size good. Delivery good”

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Posted 2 years ago

“The t-shirt looks great on and the material is light weight and really soft. Very fast delivery, will definitely be buying from you again.”

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Posted 2 years ago

“The warning lights are really good very pleased purchased 2”

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Posted 2 years ago

“Never got both my orders not happy I’d paid with PayPal so I thought I would receive my order so I’m going to request a refund”

Helpful Report

Posted 2 years ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101173223 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 2 years ago

“I am very pleased with items received from LightinTheBox,thank you. Delivery is prompt & efficient”

Helpful Report

Posted 2 years ago

“This was a very fast and speedy delivery, couldn’t recommend them enough. The dress is of excellent quality too. Lovely material and strong, beautiful colours and fit is perfect too.”

LightInTheBox 5 star review on 18th July 2023

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Posted 2 years ago

“I am satisfied with the order. Only the iron I received seems to have been tested because it was wet and the container was wet. The plastic is also scratched. Doesn't look brand new.”

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Posted 2 years ago

“Disappointed with goods-not good size on dress and sandal straps not long enough to do up properly.customer service not good as I wanted to return them but was not satisfied with response.Wasted £50 but will not buy from you again”

Helpful Report

Posted 2 years ago

“I am very happy with my recent purchases from LightInTheBox. The quality of the products is really good and the selection of styles is great. Peter”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews