LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Found the products from this company to be of really good quality, Big range of styles and fast delivery at a great price”

Helpful Report

Posted 2 years ago

“The sizing on the website can be odd, but if the material in the garments purchased has any elastic you might be ok by using the size guide. Also delivery times can take 3 weeks so don’t expect your order too soon.”

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Posted 2 years ago

“Love shopping at LightInTheBox. The clothing and all items are fantastic quality and super value. There's always something special and different. I love my new pajamas . The colour is beautiful and the fabric is so velvety and soft. Just beautiful.”

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Posted 2 years ago

“I was very disappointed with your return's policy as the item's didn't fit and I had to return them to china and wasn't told this before I ordered them I will not use your site again.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101327117 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“I have bought three items from Lightinthebox. This company delivers on time, the goods are value for money and the range of goods is expansive. Highly recommended.”

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Posted 2 years ago

“Always top quality. Always great prices. Always arrive when expected. Always a great deal of choice. Never disappointing!”

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Posted 2 years ago

“Very nice designs and colours. Very generous discounts on lots of garments. Nice variety of designs too.”

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Posted 2 years ago

“Absbolutely delighted with the dress and jacket fits beautifully.”

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Posted 2 years ago

“Such Squeeee! Much Wow! Just amazing! ⭐️❤️⭐️❤️🤩❤️⭐️❤️⭐️”

LightInTheBox 5 star review on 2nd August 2023

Helpful Report

Posted 2 years ago

“Very happy with the polo shirts I received”

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Posted 2 years ago

“always good quality !”

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Posted 2 years ago

“I absolutely love buying from Light in the box. not only is there a great variety to choose from, I now but my golf shirts from their sports department and love them. Very happy customer.”

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Posted 2 years ago

“I rate lightInthebox 5 star's. Iv been ordering from this sight all year nd very happy with all my purchases. Iv recommended to my family nd friends. Thank for.”

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Posted 2 years ago

“Good quality product and service. Customer service is second to none.Fastway courier service is quite good. Very good drivers. This company very easy to deal with lightinabox will track your order all the way.Thanks again for all the good service.”

Helpful Report

Posted 2 years ago

“The 2 shirts I ordered indicted short sleeve in pictures and cotton. In realisy they are cheap nylon long sleeve with no tie back on sleeves and no wash instructions or labels inside of any description ?.I have asked for a refund and as of yet received no refund ! or communication other than countless adverts for more items to buy.If the items were decent quality material they might be worth it unfortuntely the pictures lie and they are cheap and nasty materials.I have been taken for a ride by these adverts”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101275321 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Light in the box is excellent for money and the best for service and quick delivery great value for money I love shopping here I recommend them to everyone”

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Posted 2 years ago

“Over all I find most clothes are great value and well made for the price!”

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Posted 2 years ago

“Everything excellent as usual. Thanks very much. Will purchase with you in the future.”

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Posted 2 years ago

“Think the shipping is a bit pricey. Purchased a dress which is exactly as shown.Purchaed a top which was disappointing not as shown finished badly. Delivery time spot on. Overall satisfied.”

Helpful Report

Posted 2 years ago

“Their customer service has been very good . They have resolved both my queries within 2 days and refunded my money. Brilliant”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews