LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Prompt delivery and great products. Highly recommend”

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Posted 3 years ago

“Lovely products”

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Posted 3 years ago

“Good quality, decently priced clothing, from a company which communicates well and ensures customers are kept aware of their purchases and delivery progress.”

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Posted 3 years ago

“All good so far”

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Posted 3 years ago

“Excellent website, very satisfied with my purchase”

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Posted 3 years ago

“I am very pleased with several recent purchases . These include shirts, trousers and watches. I would highly recommend and will be continuing to shop with Light in the box.”

LightInTheBox 5 star review on 29th August 2023

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Posted 3 years ago

“I am really happy my t shirts came and are lose fitting with plenty of room and also soft on the skin, I will be ordering very soon for more things, thank you, 5 stars.”

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Posted 3 years ago

“Very happy with my purchase”

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Posted 3 years ago

“perfect, value.”

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Posted 3 years ago

“This is a good company to engage with as they are always responsive. Most the products have been superb for the intended purpose. The only issue with size discrepancy was dealt with professionally and kindly.”

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Posted 3 years ago

“This company has a wide range of products of the highest quality, there website is very easy to navigate and the ordering is very straightforward, well worth the time to have a look at the site, goods are of high quality and reasonably priced, highly recommend.”

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Posted 3 years ago

“Lightinthebox has a great range of competitively priced gear, which is promptly despatched, and also with very efficient Customer Service.”

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Posted 3 years ago

“The creative designs you can offer are excellent and I have not seen them elsewhere. The quality of the garments is lovely and delivery is always on time. Thank you for your wonderful website and all you offer.”

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Posted 3 years ago

“Lovely cushion covers”

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Posted 3 years ago

“Very good,brilliant website and great value”

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Posted 3 years ago

“Will not accept returns to the return address on the label! Garment was too big Wanted a full explanation, photos etc and returned to China! The garment has been returned, no refund”

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Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101480751 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“Excellent ordering process and delivery service.”

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Posted 3 years ago

“Nice boots”

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Posted 3 years ago

“Lightinthebox are brilliant website to shop with and their delivery service is very fast would highly recommend.”

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Posted 3 years ago

“The shipping arrived home at a reasonable time, and the selection and prices are really good. As a downside, the colours of some items were as in the pictures. But still worth it.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews