LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the linen trousers. I’m thinking of ordering my third.”

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Posted 2 years ago

“Quick to deliver and well happy with all of my purchases”

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Posted 2 years ago

“Second order delivered, quality gear.”

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Posted 2 years ago

“Have placed a few orders over the last month had a problem with one.The problem was solved very quickly so that's why they get 5* from me thankyou”

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Posted 2 years ago

“Very easy site to you, the app is useful and makes it simple to track deliveries. My purchases arrived on time in excellent condition. Will use lightinTheBox again”

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Posted 2 years ago

“A quality product, priced at a reasonable cost and delivered promptly.”

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Posted 2 years ago

“The dresses are very well made. They always arrive quickly and they are a very competitive price. I love them. I wear them quite often.”

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Posted 2 years ago

“I got another order. I would like to send it back please. Thank you.”

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Posted 2 years ago

“I have only very recently discovered lightinthebox but I can honestly say I am very impressed with their service.”

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Posted 2 years ago

“wonderful merchandice”

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Posted 2 years ago

“LightInTheBox is a great site to look for anything you think of,and the prices are unbelievable,iv had clothes,homewear,shoes”

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Posted 2 years ago

“Item received on 2023-7-31 was not the one I ordered and paid for”

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Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. For your issue, to protect your info and solve your problem, would you please provide your e-mail address used in the purchase and order number, so that we can target to arrange a solution as soon as possible? Sincerely Megha Customer Service

Posted 2 years ago

“I recently purchased a gents shirt from LightinTheBox and am so pleased.The packaging was neat and tidy and the delivery on time. Also the tracking system is excellent.”

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Posted 2 years ago

“Good range of products and of itself good quality”

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Posted 2 years ago

“Great service 👏 👍”

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Posted 2 years ago

“Just what I wanted could not have been better thank you”

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Posted 2 years ago

“I am so pleased with my latest purchase's, when in company a few days ago quite a few of our friends commented on my shirt saying how nice it looked.”

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Posted 2 years ago

“All shirts are so far good quality and a good fit, some other things not soo good ie a pair of shoes were poor, I had a problem where my shirts were sent to the local halford shop instead of my home but they managed to sort it out for me.”

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Posted 2 years ago

“I can say that although purchases take at least 2 weeks to get to you at least when they do arrive, I am happy and if not at least LightintheBox will refund any monies immediately and allow you to also keep the products, which is a rarity with other Online Companies. I will continue to shop at this Site and recommend to others also. I give a rating of 5 stars”

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Posted 2 years ago

“My first order, a dress, was great. The trousers I ordered were not, as I had expected, a cotton and linen mix but polyester. The style is good but they are very thin. It would help a great deal if we were told in the product description what fabric the items are made of. In this case it was described as 'faux linen', which is pretty meaningless.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews