LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Very happy with my purchases, fast delivery, all arrived in very good condition”

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Posted 2 years ago

“LightInTheBox products are very good and delivery time are all in good time. Thanks”

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Posted 2 years ago

“AM QUITE GLAD WITH LIGHTINTHEBOX. SINCE I CAME ACROSS YOUR WEBSITE YOU HAVE NOT STOPPED TO IMPRESS ME WITH YOUR TASTE OF FASHION. I DO LIKE THE SHIRTS AND WINTER CLOTHES I HAVE BOUGHT SO FAR. I INITIALLY BOUGHT A SMALLER ONE FOR MYSELF 2XL BUT THEN BOUGHT THE CORRECT SIZE 3XL. THE SMALLER SIZE I GAVE OUT AND THOSE I GAVE IT OUT TO ARE NOW YOUR CUSTOMERS. KUDOS TO YOU GUYS.”

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Posted 2 years ago

“Quality of order and service was excellent, can't fault the entire experience many thanks”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101380991 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“The tops were pretty, a little loose but okay”

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Posted 2 years ago

“Loved the product would buy again”

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Posted 2 years ago

“Love this company as so many bargains and good quality. Easy to order. Just what is needed.”

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Posted 2 years ago

“All three items we ordered were dispatched and received within the estimated delivery date ! Material was good as was the workmanship Very good price and overall a good company to order from”

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Posted 2 years ago

“Lovely tsirts , good quality”

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Posted 2 years ago

“Pleased to report that this company takes it's customer service responsibilities seriously and have resolved our issue promptly and with courtesy.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101346335 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Only recently found this wonderful website. Love all the purchases I have made and love the way company keeps me informed and updated of delivery which has not failed and I also like all the special offers sent through. I love all the cloths and my wonderful wife loves the items I have purchased for her. Good to know I don't need to look anywhere else for clothing items and accessories and such good value and a big thank you and always now sharing on social media Kind regards Terry 👍”

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Posted 2 years ago

“Excellent choice of Henley tee shirts, fast delivery and good value.”

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Posted 2 years ago

“white women's sneakers i got them for the wife she is happy with them she said they are comfortable”

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Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101327144 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Bought a pair of holiday shorts , came in the specified time ...price was ok , however after buying the shorts ....annoying the same goods appeared in a sale at almost 50% less than i paid .Having said all that , i am happy with my purchase ....size and colour were spot on .”

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Posted 2 years ago

“Bought 3 T-shirts, which arrived within 2 weeks. The quality was excellent and the price was very good. I will certainly use them again.”

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Posted 2 years ago

“In my judgment and dealing with LIGHT IN THE BOX, IT IS A FIVE STAR SERVICE and that their products are first class and good for value ; structure of service ( ie profile or information for ordering, payment and tracking/ delivery, reward system;) as well as their customer service are par excellence. I will highly recommend anyone to consider purchase of useful products from LIGHT IN THE BOX.”

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Posted 2 years ago

“Excellent quality items for the price you pay. Highly recommended. I've bought a number of items and no fault with any of them.”

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Posted 2 years ago

“Your company gives an excellent service in terms of tracking and delivery.”

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Posted 2 years ago

“Great Service, excellent value, easy to order. On the down side, some photos, especially clothes look better than the actual item when received. Always look at customer photos as well. Also, it would probably work out too expensive to return items.”

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Posted 2 years ago

“Products are of good quality and the price is very good. Both my items were delivered within 10 days. Cannot fault this compamy”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews