LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am really happy my t shirts came and are lose fitting with plenty of room and also soft on the skin, I will be ordering very soon for more things, thank you, 5 stars.”

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Posted 2 years ago

“Very happy with my purchase”

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Posted 2 years ago

“perfect, value.”

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Posted 2 years ago

“This is a good company to engage with as they are always responsive. Most the products have been superb for the intended purpose. The only issue with size discrepancy was dealt with professionally and kindly.”

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Posted 2 years ago

“This company has a wide range of products of the highest quality, there website is very easy to navigate and the ordering is very straightforward, well worth the time to have a look at the site, goods are of high quality and reasonably priced, highly recommend.”

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Posted 2 years ago

“Lightinthebox has a great range of competitively priced gear, which is promptly despatched, and also with very efficient Customer Service.”

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Posted 2 years ago

“The creative designs you can offer are excellent and I have not seen them elsewhere. The quality of the garments is lovely and delivery is always on time. Thank you for your wonderful website and all you offer.”

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Posted 2 years ago

“Lovely cushion covers”

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Posted 2 years ago

“Very good,brilliant website and great value”

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Posted 2 years ago

“Will not accept returns to the return address on the label! Garment was too big Wanted a full explanation, photos etc and returned to China! The garment has been returned, no refund”

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Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101480751 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Excellent ordering process and delivery service.”

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Posted 2 years ago

“Nice boots”

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Posted 2 years ago

“Lightinthebox are brilliant website to shop with and their delivery service is very fast would highly recommend.”

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Posted 2 years ago

“The shipping arrived home at a reasonable time, and the selection and prices are really good. As a downside, the colours of some items were as in the pictures. But still worth it.”

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Posted 2 years ago

“Prompt delivery and goods as described Was pleased with service. Unfortunately flexible hose burst after a period of use spanning several months and caused water damage to my home.”

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Posted 2 years ago

“Good company easy to order and constant communication on delivery”

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Posted 2 years ago

“Always doing everything you can to help customer best sight iv shopped at”

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Posted 2 years ago

“I am very happy with all of my purchases great quality and delivered on time”

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Posted 2 years ago

“Very pleased with Delivery and Goods.”

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Posted 2 years ago

“Good quality t shirts fits well,a good price , delivery on time ,bit steep on air fare but that can't be helped but overall very nice”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews